Declan Reid

• Acquired in-depth product knowledge while interacting with customers face-to-face.
• Conducted stock takes and processed orders efficiently.
• Communicated delivery, stock, and production issues to customers proactively.
• Enhanced service efficiency by managing communication between drivers and clients.
• Maintained accurate dispatch records and monitored inventory levels.
• Investigated transport service issues and implemented resolutions.

With only 12 months experience in the building trade I began working with the sales team primarily dealing with NI + ROI Building Merchants.

During the next 4 years;

• Developed strong relationships with clients to understand their needs and provide tailored solutions.
• Coordinated sales activities to ensure timely follow-up and maintain customer satisfaction.
• Managed customer inquiries and resolved issues to maintain positive client relationships.
• Responded quickly to customer inquiries, improving company reputation.
• Managed a high volume of calls with a high productivity level.

• Developed and implemented strategic partnerships to drive business growth.
• Worked with purchasing departments for product offerings.
• Secured new business opportunities by cultivating strong relationships with potential new clients.

By implementing the above this allowed me to continually hit and exceed my sales target each month.

• Developed and implemented strategic sales initiatives to enhance market presence.
• Established and maintained relationships with key clients to foster long-term partnerships - taking a customer list within 6counties from 15 to 75 customers within 18months.
• Presented sales forecasts and reports to senior management for strategic planning.
• Coordinated promotional events which increased public engagement with our products.
• Underwent team training for improved selling techniques and product knowledge.