Declan Weir
Bridge of Weir,Renfrewshire
Summary
Graduated from Southern Nazarene University in May of 2021 with a Bachelor's GPA of 3.3, equivalent to a UK 2:1. Began work at Thryv Inc, where I evaluated business risk, and presented solutions for small businesses across the United States. I developed excellent rapport with clients, while uncovering and solving their business problems.
Returning to the U.K. in May of '23, I have been working for Capita, servicing Royal London insurance policies. I have continually met and exceeded call scoring objectives and customer service ratings while working to improve daily operations and processes.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Customer service specialist
Capita (for Royal London)
Glasgow
03.2024 - Current
- Promoted effective and efficient work flows.
- Handled customer requests with friendly, knowledgeable service and support, continually achieving positive feedback feedback.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Maintained excellent client satisfaction by providing in-depth support.
SAAS Demo Specialist
Thryv Holdings INC.
Dallas, Texas
07.2021 - 06.2023
- Met with business owners across the USA to assess company performance, and uncover areas of risk within their operations.
- Presented solution oriented demos to key company stakeholders based on the findings of our assessments.
- Assessed risks within client's businesses, and walked them through the potential impacts they can have on the business's productivity, image, expenses, revenue and security.
- Assessed processes, procedures and work practices for strengths and weaknesses.
- Pioneered two separate channels in the sales department. One after acquiring another company, and working to integrate processes. Secondly, in rolling out a new product to the local sales teams.
- Integrated with many teams in order to create effective systems of communication.
- In the first months in this role, I also worked as a Sales Development Representative. In this role, I called clients who expressed interest through our website. I then had short calls with clients to quickly identify their needs, build rapport, and schedule a software demo.
- Achieved and exceeded sales targets in line with client growth across all products and services.
University Resident Advisor
Southern Nazarene University
Bethany, Oklahoma
08.2018 - 05.2020
- Cared for residents within my residence hall, while trying to connect them to the services they needed to be successful.
- Compiled reports on student success, attended and planned leadership and development meetings.
- Planned and executed bi-monthly residential events.
- This position was focused on being 'on the ground' with students, in order to help them succeed in university.
- Also dealt with security and safety at the residence halls.
- Created and posted content across various social media platforms to inform students about upcoming events, and campus news.
Assistant Store Manager
Aldi US.
Oklahoma City, Oklahoma
06.2020 - 06.2021
- Improved store ability to meet and exceed customer expectations, through careful trend and stock monitoring.
- Promoted and supported strong relationships with local community organisations, building store profile.
- Took lead on the opening shift in the morning. Directed the team to prioritize tasks before opening.
- Was a leader in team moral.
- Demonstrated company core values in management and leadership, working with respect, honesty, integrity, inclusion and safety of others.
- Delivered training to build staff performance.
- Completed opening and closing procedures each day.
University Admissions Coordinator (Part-Time)
Southern Nazarene University
Bethany, Oklahoma
09.2019 - 05.2021
- Collaborated closely with deans and prospective students by answering questions, and leading university tours.
- Contacted prospective students via email and phone calls.
- Orchestrated university fairs to enhance mission awareness and highlight programs.
- Kept a clean and welcoming admissions office to promote the best first impression to prospective students.
- Filmed, edited and produced weekly videos from the school chaplain for social media promotion.
Education
Bachelor of Arts - Theology
Southern Nazarene University
Bethany, Oklahoma 08.2017 - 05.2021
Skills
- Creating and delivering meaningful presentations
- Passionate for improvement and change
- Empathy and Understanding
- An excellent communicator, may be my greatest strength
- Trustworthy, to both clients and co-workers
- Microsoft Office proficient
- Data confidentiality
Timeline
Customer service specialist
Capita (for Royal London)
03.2024 - Current
SAAS Demo Specialist
Thryv Holdings INC.
07.2021 - 06.2023
Assistant Store Manager
Aldi US.
06.2020 - 06.2021
University Admissions Coordinator (Part-Time)
Southern Nazarene University
09.2019 - 05.2021
University Resident Advisor
Southern Nazarene University
08.2018 - 05.2020
Bachelor of Arts - Theology
Southern Nazarene University
08.2017 - 05.2021
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