Declan Warner
Worcester,Worcestershire
Summary
I am a hard working, honest individual who is confident in my capabilities. I am a good timekeeper, always willing to learn new skills and am friendly, helpful and polite. I have a good sense of humour, as well as being intelligent and motivated with the ability to work independently in busy environments and also within a team setting. I am outgoing, thoughtful, able to listen effectively when solving problems and thrive on my own success.
Overview
9
9
years of professional experience
Work History
Sales Assistant
Sports Direct
04.2025 - Current
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Handled customer inquiries and complaints with professionalism, offering solutions to meet their needs.
- Processed transactions efficiently at the till, including sales, refunds, and exchanges.
- Performed closing duties such as cleaning the shop floor, securing the shop premises, and cashing up the tills.
- Participated in staff training sessions to develop product knowledge and sales techniques.
GAME Concession Manager
GAME Retail Limited
04.2022 - 03.2025
- Weekly PI counts to check stock levels are accurate.
- Managing commercial and merchandising changes weekly.
- Creating staff rotas weekly, and finding replacements during staff absences.
- Managing all store deliveries, recalls and finance paperwork.
- Driving key KPIs and weekly targets, ranging from loyalty card swipes to console and accessory care plans.
- Managing staff and store expectations.
- Trained new staff in customer service, product knowledge, and operational procedures to uphold brand standards.
- Handled and resolved customer and staff issues calmly and professionally, maintaining positive shopping environments.
Corporate Services & Marketing Apprentice
Hereford & Worcester Chamber of Commerce
11.2016 - 03.2018
- Administration of employee annual leave booking forms, and updating the Excel spreadsheet for each member of staff.
- Undertaking private and confidential filing, such as salary review letters, staff appraisals, and personal details.
- Collecting, distributing, and maintaining staff mobile phones and laptops. This involved clearing staff email addresses and data from the devices after employees had left the organisation, and setting up the devices for new staff prior to their start date.
- Helping members of staff with any computer hardware, software related issues.
Education
NVQ Level 2 - Information Technology
Leaping Man Professional Qualifications
Worcester2018
GCSEs -
Worcester Sixth Form College
Worcester2016
GCSEs -
Blessed Edward Oldcorne Catholic College
Worcester2015
Skills
- Inventory control and record keeping
- Supervisory skills
- Customer Service
- Time management skills
- Cash handling
- Shift scheduling
- Staff training
- Problem solving
- Staff training and development
- Product ordering
Timeline
Sales Assistant
Sports Direct
04.2025 - Current
GAME Concession Manager
GAME Retail Limited
04.2022 - 03.2025
Corporate Services & Marketing Apprentice
Hereford & Worcester Chamber of Commerce
11.2016 - 03.2018
NVQ Level 2 - Information Technology
Leaping Man Professional Qualifications
GCSEs -
Worcester Sixth Form College
GCSEs -
Blessed Edward Oldcorne Catholic College