Declan Taylor
Glasgow,Lancashire
Summary
Dedicated professional with expertise in public safety principles and financial transactions management. Demonstrates proficiency in decision-making and communication, ensuring effective queue control and cash handling. Known for empathy in service, patience, resilience, and multitasking capacity, aiming to leverage these skills towards enhancing customer experience and operational efficiency.
Driven professional with knack for leadership, ready to excel as Retail Team Leader. Demonstrated skills in customer service and team coordination, coupled with strong problem-solving abilities. Committed to enhancing team performance and delivering outstanding customer experiences.
Overview
9
9
years of professional experience
24
24
years of post-secondary education
Work history
Retail team leader
Krispy Kreme
Glasgow, Lanarkshire
01.2024 - Current
- Delivered exceptional customer care with consistent professionalism and enthusiasm.
- Trained new recruits on store procedures to maintain service continuity.
- Handled cash transactions to ensure accurate till balance at end of each shift.
- Facilitated team meetings to foster open communication and motivation.
- Contributed to team dynamics within a fast-paced environment while embracing new challenges.
- Supported manager to ensure smooth store operations with varied daily tasks, from early starts for deliveries to late closures ensuring store readiness for next day.
- Enjoyed engaging with the public, appreciating the variety of interactions and fast-paced nature of the role.
Bar team member
Katie's Bar
Glasgow , Lanarkshire
01.2023 - 01.2024
- Maintained thorough understanding of menu items to offer knowledgeable recommendations when asked by customers, driving sales increase.
- Checked identification before serving alcohol, adhering strictly to local laws regarding alcoholic beverage sales.
- Handled cash transactions accurately, maintaining financial integrity at all times.
- Adhered strictly to health and safety guidelines ensuring safe working environment at all times.
- Supported colleagues during peak hours reducing waiting time for customers.
- Delivered high standards of customer service by efficiently handling bar tasks.
- Assisted in stock control and inventory management for smooth bar operations.
- Maintained cleanliness and orderliness of bar area for optimal work environment.
- Worked in a fast-paced setting to meet all service demands.
- Participated in regular training sessions to stay updated on latest mixology techniques, enhancing drink-making skills.
- Enhanced customer satisfaction with prompt and courteous service.
- Developed rapport with guests by providing friendly and engaging conversation during their visits.
- Maintained bar stocks, replenishing daily as necessary.
Lifeguard
Portvadie spa and Hotel resort
Argyll, Loch Fyne
09.2022 - 12.2022
- Compiled detailed reports on incidents facilitating future prevention measures.
- Conducted regular pool inspections ensuring compliance with hygiene standards.
- Oversaw general housekeeping duties around pool area maintaining a pleasant environment.
- Supported swimmers in distress averting potential accidents.
- Monitored swimmers attentively responding swiftly to risks and concerns.
- Administered first aid for minor injuries promoting quick recovery.
- Evaluated safety equipment regularly guaranteeing readiness at all times.
- Executed routine maintenance tasks for clean and safe facilities.
- Performed daily operational checks of equipment sustaining optimal performance.
- Engaged in regular professional development training staying updated on lifesaving techniques.
Retail team member/Team leader
Krispy Kreme
Glasgow, Glasgow City
08.2021 - 09.2022
- Conducted inventory checks to maintain accurate stock levels.
- Provided exceptional customer service by addressing product queries and delivering recommendations.
- Handled transactions accurately to ensure customer satisfaction.
- Promoted special offers to enhance sales volume without affecting profit margins.
- Received promotion to supervisory level, overseeing staff team and all shift responsibilities, including supporting team members, training new recruits, ordering deliveries, disassembling and reassembling machinery for cleaning, conducting stock counts, maintaining accurate log records, and managing opening and closing of outlet during periods of absence.
Warehouse operator
AMG
Renfrew, Renfrewshire
03.2019 - 08.2021
- Accurately picked orders to minimise return or exchange incidents.
- Utilised forklifts for efficient transportation of heavy items.
- Verified shipment contents against invoices to ensure accuracy.
- Performed routine maintenance on warehouse machinery to avoid breakdowns and delays.
- Completed general warehouse duties including order picking, packing, and loading/unloading vans.
- Maintained cleanliness within and around warehouse.
Trainee barber
Jm cutz
Glasgow, Glasgow City
06.2017 - 06.2019
- Executed cleaning tasks to uphold hygiene standards in salon.
- Welcomed customers to create a friendly atmosphere.
- Assisted with beverage preparation to enhance client experience.
- Gained foundational skills in shaving and cutting prior to college enrollment.
- Engaged in weekend work to develop professional skills.
Youth worker
Jeely piece club
Glasgow, Glasgow City
06.2018 - 09.2018
- Facilitated conflict resolution to promote peaceful atmosphere within group settings.
- Fostered active involvement in community service to enhance sense of responsibility among young individuals.
- Established effective communication channels between parents and children to strengthen family bonds.
- Provided comprehensive support for youth personal development through mentoring and guidance.
- Maintained cleanliness in play areas after supervising children while ensuring enjoyable experiences through games, painting, and sports.
- Addressed children’s concerns during activities and ensured safety at all times.
- Served food and drinks to children and families in café area while managing till operations.
Education
NVQ Level 5 - Barbering
City of Glasgow College
Glasgow 08.2019 - 03.2020
Scottish Qualifications Certificate - Drama
Castlemilk high school
Glasgow, Glasgow City 08.2012 - 06.2018
Scottish Qualifications Certificate - Admin
Castlemilk high school
Glasgow, Glasgow City 08.2012 - 06.2018
Scottish Qualifications Certificate - English
Castlemilk high school
Glasgow, Glasgow City 08.2012 - 06.2018
Scottish Qualifications Certificate - Physics
Castlemilk high school
Glasgow, Glasgow City 08.2012 - 06.2018
Skills
- Public safety principles
- Experience with cash handling
- Queue control methods
- Empathy in service
- Decision-Making proficiency
- Financial transactions management
- Patience and resilience
- Multitasking capacity
- Communication proficiency
Affiliations
- Darts.
- Basketball.
- Socialising with friends.
Timeline
Retail team leader
Krispy Kreme
01.2024 - Current
Bar team member
Katie's Bar
01.2023 - 01.2024
Lifeguard
Portvadie spa and Hotel resort
09.2022 - 12.2022
Retail team member/Team leader
Krispy Kreme
08.2021 - 09.2022
NVQ Level 5 - Barbering
City of Glasgow College
08.2019 - 03.2020
Warehouse operator
AMG
03.2019 - 08.2021
Youth worker
Jeely piece club
06.2018 - 09.2018
Trainee barber
Jm cutz
06.2017 - 06.2019
Scottish Qualifications Certificate - Drama
Castlemilk high school
08.2012 - 06.2018
Scottish Qualifications Certificate - Admin
Castlemilk high school
08.2012 - 06.2018
Scottish Qualifications Certificate - English
Castlemilk high school
08.2012 - 06.2018
Scottish Qualifications Certificate - Physics
Castlemilk high school
08.2012 - 06.2018