Declan O'Mellon
Croy,North Lanarkshire
Summary
Experienced IT professional with extensive expertise in service level agreement awareness, helpdesk ticketing systems mastery, and data privacy awareness. Proficient in Linux, IP addressing and routing, mobile device support, and customer service. Demonstrates strong ITIL knowledge, network troubleshooting skills, hardware installation and maintenance capabilities. Skilled in case management, MySQL, Microsoft 365 administration, and Active Directory. Committed to leveraging technical skills to enhance organisational efficiency and support career growth within the IT sector.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Help desk technician
Farmfoods Ltd
Cumbernauld, North Lanarkshire
2022.08 - Current
- Identified complex IT issues to provide suitable solutions.
- Conducted regular checks on installed systems, maintaining high performance standards.
- Monitored system performance trends to predict possible future faults.
- Documented all help desk interactions for record keeping purposes.
- Escalated complex issues to senior technicians ensuring timely resolution.
- Troubleshot printers and scanners and copiers issues; facilitating uninterrupted office operations.
- Prioritised help desk requests based on urgency levels; guaranteeing timely assistance.
- Managed over 400+ stores each day, along with 4 depots , alongside with supporting in house development team.
Timber Framer
Self Employed
Croy, Highland
2020.01 - 2022.08
- .Learned trade after leaving school.
- .Started with zero experience and towards the end was teaching and mentoring other newer members to the team.
- .Was an effective banksman when there where cranes on site and was entrusted to maintain and calm and level head when transporting heavy timber frames such as roof frames, metal beams and wall panels
- Maintained up-to-date knowledge of industry standards and regulations, ensuring compliance at all times.
- Managed time effectively to meet strict construction deadlines without compromising on quality of workmanship.
- Prepared detailed sketches of timber frame components for better visualisation before construction began.
Education
Diploma of Higher Education - IT and Communications
QA Online Learning
Glasgow, Glasgow City 2022.08 - 2024.02
ITIL - IT and Communications
QA Online Learning
Glasgow 2026.01 - 2026.01
COMPTIA+ - IT and Communications
QA Online Learning
Glasgow 2022.08 - 2024.02
Skills
- Service level agreement awareness
- Helpdesk ticketing systems mastery
- Data privacy awareness
- Linux familiarity
- IP addressing and routing
- Mobile device support
- Customer Service
- ITIL knowledge
- Network troubleshooting
- Hardware installation
- Case Management
- Hardware Maintenance
- MySQL
- Microsoft 365 administration
- Active Directory
Affiliations
- Gaming, both casually and sometimes professionally
- Reading
- Football
- Restoration of old machinery and tools
Certification
Certificate's in:
Fire Marshall
First Aider
ITIL
COMPTIA+
Languages
English
Native
Italian
Elementary
Russian
Beginner
References
References available upon request.
Timeline
ITIL - IT and Communications
QA Online Learning
2026.01 - 2026.01
Help desk technician
Farmfoods Ltd
2022.08 - Current
Diploma of Higher Education - IT and Communications
QA Online Learning
2022.08 - 2024.02
COMPTIA+ - IT and Communications
QA Online Learning
2022.08 - 2024.02
Timber Framer
Self Employed
2020.01 - 2022.08