Declan O'Byrne Inglis
Redfern,Australia
Summary
With an eclectic range of experience across retail, customer service, film/television production, performance, and even running my own animation company, I am a dependable, enthusiastic team player. I thrive in collaborative workplaces at the intersection of culture and customer service, and I offer a strong aptitude for customer service and strong communication skills.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work history
Bookseller
The Bookshop Bowral
Bowral, Australia
2025.01 - 2026.04
- This customer-facing role involves recommending books, answering inquiries, placing orders, organising stock and ensuring the daily functioning of the store.
- Handled return and exchange requests professionally, adhering to company policies.
- Trained new staff members, ensuring smooth operations of the store.
- Managed social media accounts, boosting the online presence of the shop.
- Resolved customer queries effectively by providing relevant information about products or services.
- Engaged customers in engaging conversations about books, fostering a sense of community within the store.
- Maintained the cleanliness and orderliness of the bookstore for a welcoming atmosphere.
Tour Guide
Lantern Tours/BridgeClimb Sydney
2023.01 - 2026.04
- As a Tour Guide, I lead a group of up to 30 people around key historical sights in The Rocks suburb and take 14 guests up the Harbour Bridge for a three-hour tour.
Front of House
Belvoir Street Theatre/State Theatre
2023.01 - 2025.01
- As a front-of-house staff member, I was responsible for delivering an optimal customer experience, making and serving drinks and food and upholding Belvoir’s reputation for personable customer service.
- As an usher and food and beverage attendant, As part of the State Theatre’s team of experienced staff, I was dedicated to delivering on the high standard of customer service expected from this renowned venue.
Front of House Senior Staff Member
Dendy Cinemas Newtown
2021.01 - 2023.01
- This customer-facing role involved working the candy bar, supporting other staff, resolving ticketing issues, running stock, and ensuring the daily functioning of the cinema.
Box Office Supervisor
Sydney Film Festival
2022.01 - 2022.01
- This role involved travelling between SFF venues across Sydney to resolve Box Office issues, answering calls from customers, and moving SFF venues to resolve issues.
Education
Bachelors Degree -
Australian Film, Television and Radio School
2018.01 - 2020.01
Higher School Certificate - undefined
Chevalier College
2012.01 - 2017.01
Skills
- Effective networking
- In-Store event coordination
- In-Depth genre understanding
- Familiarity with genres
- Adapting communication style
- Book recommendations
- Understanding publishing trends
- Book reviews writing
REFERENCES
- Ellen, Harvey, Duty Manager, eharvey95@gmail.com, 0497292043, Dendy Cinemas Newtown
- Jess, Murray, Colleague, jessmurray5463@gmail.com, Turbo Chook
Timeline
Bookseller
The Bookshop Bowral
2025.01 - 2026.04
Tour Guide
Lantern Tours/BridgeClimb Sydney
2023.01 - 2026.04
Front of House
Belvoir Street Theatre/State Theatre
2023.01 - 2025.01
Box Office Supervisor
Sydney Film Festival
2022.01 - 2022.01
Front of House Senior Staff Member
Dendy Cinemas Newtown
2021.01 - 2023.01
Bachelors Degree -
Australian Film, Television and Radio School
2018.01 - 2020.01
Higher School Certificate - undefined
Chevalier College
2012.01 - 2017.01