Declan Mayo
Rotherham
Summary
I possess a diverse skill set that includes strong communication, problem-solving, adaptability, time management, teamwork, attention to detail, customer service, technical proficiency, leadership, and a commitment to continuous learning. These skills enable me to effectively navigate various work environments, collaborate with others, and deliver high-quality results. I am dedicated to personal and professional growth, always seeking opportunities to expand my knowledge and abilities. Overall, my skill set equips me to excel in a wide range of roles and contribute to the success of any team or organization .
Overview
9
9
years of professional experience
Work history
Drivers Mate
Medequip Assistive Technology
Rotherham
08.2022 - 02.2023
- During my time with the company, I held the position of a driver's mate
- Carefully checked items against delivery documentation to minimise misdeliveries.
- Obtained delivery signatures from customers, documenting within software to maintain quality compliance.
- Our primary responsibility was to deliver hospital beds and other medical equipment to clients' homes
- This role required me to interact with clients on a daily basis, ensuring that all their needs were met, especially those who were receiving end-of-life care
- The job itself was physically demanding, as we often had to handle heavy equipment and navigate through various obstacles
- Additionally, problem-solving skills were crucial in this role, as we encountered challenges that required quick thinking and effective solutions
- Despite the demanding nature of the job, I found it incredibly rewarding to be able to assist individuals in need and contribute to their comfort and well-being
- The experience taught me the importance of empathy, patience, and adaptability in providing exceptional customer service, particularly in sensitive situations.
Yard Operative
The Trade Centre Group
Rotherham
10.2021 - 01.2022
- In my role at the company, I was responsible for various tasks related to vehicle management and customer service
- This included moving vehicles within the yard and showroom, ensuring they were clean and well-presented for potential customers
- I also utilized a radio system to effectively communicate with other yard operatives, coordinating our efforts to maintain a smooth workflow
- Additionally, I took pride in keeping the yard clean and presentable, creating a welcoming environment for customers
- I would often help lost customers find their way or provide guidance to those in need
- In cases where vehicles were damaged, I would handle the situation by ensuring they were sent to the appropriate area for repairs
- Working with keys that had different colour tags was a common practice
- This system allowed me to easily identify and locate the correct vehicle, streamlining the process and ensuring efficiency in our operations.
Warehouse Operative
Next Distribution
Rotherham
04.2018 - 08.2019
- In this role, my main responsibilities revolved around picking and packing orders within a time-sensitive environment
- I utilized hand-held scanners to ensure accuracy and efficiency in the process Additionally
- I received in-house training to operate a low-level order picker truck (LOLLP), enabling me to handle larger orders and navigate the warehouse effectively
- Maintaining a strong focus on health and safety was a priority in this position
- Punctuality and good time management were essential qualities in this role
- I understood the importance of meeting deadlines and ensuring that orders were processed and dispatched promptly
- By demonstrating good timekeeping skills, I contributed to the overall efficiency of the operation.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
Carer
Rotherham
rotherham
01.2016 - 05.2018
- During this period, I took on the role of a caregiver for a close family member
- This responsibility encompassed a range of duties, including providing personal care to ensure their well-being and comfort
- In addition to hands-on care, I maintained regular communication with other paid carers involved in their care plan
- This collaboration allowed us to coordinate efforts and ensure a consistent level of support
- One of the crucial aspects of my role was managing hospital and doctors' appointments
- This required excellent timekeeping skills to ensure that all appointments were attended punctually
- Ensured my nan were correctly taking prescribed medications, maintaining optimal health.
Waste Operative
Rotherham Metropolitan Borough Council, Hellaby Depot
03.2015 - 08.2015
- As a member of a waste collection team, my responsibilities centered around efficiently collecting and managing waste
- This involved retrieving boxes, and bins from the kerbside and emptying them into the designated waste management vehicle
- Compliance with health and safety regulations was a top priority in this role
- Effective communication was essential for seamless coordination within the team
- I regularly interacted with other vehicle crews and managers, exchanging information and updates to ensure smooth operations and address any issues that arose
- Overall, my role in waste collection demanded physical stamina, attention to safety, and strong communication skills to contribute to the efficient and effective management of waste disposal.
Warehouse Operative
Curry's PC World
sheffield
08.2014 - 01.2015
- In this position, I was responsible for various tasks related to stock management and customer assistance
- These included loading and unloading stock from large delivery wagons, ensuring the safe use of conveyor belts for efficient movement of goods
- I also utilized Curry's systems to scan new stock
- Assisting with audits and stock takes was another important aspect of my role
- Maintaining a clean and tidy warehouse was a priority
- I took pride in ensuring that the warehouse was organized and free from clutter, contributing to a safe and efficient working environment
- I provided support to customers in moving heavy products to their vehicles, ensuring their satisfaction and a positive shopping experience
- this position required a combination of organizational skills, attention to detail, and a customer- focused approach to effectively manage stock and provide excellent service to customers.
Contact Centre Agent
BT
Rotherham
04.2014 - 06.2014
- I was responsible for handling incoming calls from customers and delivering exceptional customerservice
- I utilized a multi-line telephone system to efficiently manage and respond to customer inquiries,concerns, and requests
- Providing excellent customer service was a top priority, and I consistently strived to meet and exceedcustomer expectations
- I actively listened to customers, empathized with their needs, and providedaccurate and helpful information to address their queries or resolve any issues they may haveencountered
- Working to targets was an integral part of this role
- I understood the importance of meeting specificperformance goals, such as call handling time, customer satisfaction ratings, or sales targets
- Iconsistently worked towards achieving these targets while maintaining a high level of customer service
- Overall, this position required effective communication skills, a customer-centric mindset, and the abilityto work efficiently within a fast-paced environment
- By providing excellent customer service and meetingtargets, I contributed to the overall success of the team and the satisfaction of our customers.
Education
Diploma - Plastering
Dearne Valley College
Skills
- Two-person lifting
- Strategic loading
- Delivery route planning
- Load safety
- Signature collection
- Home delivery
- Safe lifting techniques
- Google maps
- Unloading deliveries
Additional Information
- Eligible to work in the UK: Yes
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
Drivers Mate
Medequip Assistive Technology
08.2022 - 02.2023
Yard Operative
The Trade Centre Group
10.2021 - 01.2022
Warehouse Operative
Next Distribution
04.2018 - 08.2019
Carer
Rotherham
01.2016 - 05.2018
Waste Operative
Rotherham Metropolitan Borough Council, Hellaby Depot
03.2015 - 08.2015
Warehouse Operative
Curry's PC World
08.2014 - 01.2015
Contact Centre Agent
BT
04.2014 - 06.2014
Diploma - Plastering
Dearne Valley College
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