Declan Friel
Summary
A highly skilled professional with expertise in effective communication.
Proven ability in managing stakeholders and building lasting relationships whilst working in a fast paced customer focused environment.
Experience in managing multi million pound budgets, and developing improved ways of working to support deliver the overall business objectives
Overview
13
13
years of professional experience
Work history
Activity Planning Manager
Poundland
09.2023 - Current
I am responsible for the creation, maintenance and execution of the customer activity plan covering FMCG, GM and Clothing with the purpose of driving customer engagement, basket spend and sales.
My responsibilities include supporting the development of relevant and impactful in store activity by working alongside the Trading and Marketing directors to shape the commercial customer offer and collaborating with Commercial Finance and the insight teams to ensure decision are driven by data.
Another key responsibility is the effective communication of this plan across the full commercial and retail functions through the creation of robust and compelling communication.
The role is high profile, working closely with the Senior Commercial Management team, Retail Ops, Supply, VM and Marketing to deliver for our customers with responsibility for a c.£4million annual budget for ‘trading labour’
Retail Operations Activity Manager
Poundland
01.2020 - 09.2022
- Managing stakeholder across the business to deliver the commercial trading plan for the full retail estate including UK + ROI
- Responsible for the creation of the trading communications plan for the business alongside its execution and maintenance
Store Manager
Poundland
Liverpool
08.2018 - 10.2019
- I ran a high profile, high turnover store in central Liverpool
- I took over from a strong manager but still delivered growth in sales
- While in role I trained several new managers to the area along with supporting struggling store all the while managing my own large and diverse team with continued success
Store Manager
Poundworld
07.2012 - 07.2018
- I started in Poundworld as a part-time warehouse assistant, through my drive and ambition I started to progress myself and within 6 months was promoted to supervisor, where I began to understand the role store management plays in delivering company expectations along with an excellent customer experience
- I relocated to England and took over a one of the Top 10 stores in the business with managed a diverse team of 55 colleagues
- I was sent around to underperforming stores across the country all with unique operational or colleague challenges
- In every store I delivered growth in sales, increased standards and developed the team enough to move on to the next challenge
Skills
- Effective communicator - both verbally and written
- Managing stakeholders & building lasting relationships with them
- Working to short deadlines
- Managing budgets
- Developing and implementing improved ways of working
- Managing large & diverse teams
Affiliations
- Gardening, Reading, Socialising
Timeline
Activity Planning Manager
Poundland
09.2023 - Current
Retail Operations Activity Manager
Poundland
01.2020 - 09.2022
Store Manager
Poundland
08.2018 - 10.2019
Store Manager
Poundworld
07.2012 - 07.2018
Similar Profiles
AMY BUTCHERAMY BUTCHER
Assistant manager at PoundlandAssistant manager at Poundland
Bryan WalshBryan Walsh
Lead Project Manager at PoundlandLead Project Manager at Poundland
Courtney RaeburnCourtney Raeburn
Sales Assistant at PoundlandSales Assistant at Poundland
Olajumoke LawalOlajumoke Lawal
<ul><li>Direct Care & Individualized Support: Developed tailored Support and Care Plans for residents, achieving a 95% satisfaction rate by fostering trust and empowering residents towards self-sufficiency</li><li>Crisis Management & Behavior Monitoring: Reduced incidents by 40% through active monitoring and de-escalation techniques, promoting a safer environment for both residents and staff</li><li>Educational Planning & Activity Participation: Organized and led workshops on life skills, rights, and empowerment, supporting young people's educational and recreational engagement</li><li>Budget Oversight & Financial Planning: Managed resident-specific budgets, including clothing and recreational needs, ensuring compliance with financial plans and accurate documentation</li><li>Supervisory Role & Team Collaboration: Actively participated in staff meetings and supervision, contributing to a cohesive and supportive team environment</li><li>Health, Safety & Compliance: Conducted regular assessments to ensure all support services met safety standards, addressing issues such as sanitation, fire safety, and access to health services</li></ul> at McVerry Trust<ul><li>Direct Care & Individualized Support: Developed tailored Support and Care Plans for residents, achieving a 95% satisfaction rate by fostering trust and empowering residents towards self-sufficiency</li><li>Crisis Management & Behavior Monitoring: Reduced incidents by 40% through active monitoring and de-escalation techniques, promoting a safer environment for both residents and staff</li><li>Educational Planning & Activity Participation: Organized and led workshops on life skills, rights, and empowerment, supporting young people's educational and recreational engagement</li><li>Budget Oversight & Financial Planning: Managed resident-specific budgets, including clothing and recreational needs, ensuring compliance with financial plans and accurate documentation</li><li>Supervisory Role & Team Collaboration: Actively participated in staff meetings and supervision, contributing to a cohesive and supportive team environment</li><li>Health, Safety & Compliance: Conducted regular assessments to ensure all support services met safety standards, addressing issues such as sanitation, fire safety, and access to health services</li></ul> at McVerry Trust
JEFFREY MOLELLAJEFFREY MOLELLA
Manager, Financial Planning and Property and Space Planning, Strategic Planning & Financial Services at Service Alberta and Red Tape ReductionManager, Financial Planning and Property and Space Planning, Strategic Planning & Financial Services at Service Alberta and Red Tape Reduction