Declan Eastham

My core responsibilities were to deliver a large volume of supplies to care homes across the U.K, predominantly in the south of England.

• Partook in training sessions regularly improving knowledge of safety protocols and procedures.
• Communicated effectively with dispatch team to ensure timely deliveries.
• Managed delivery documentation meticulously ensuring all paperwork was up-to-date and accurate.
• Improved client satisfaction by delivering packages promptly and accurately.
• Maintained vehicle cleanliness for a professional appearance.
• Completed emergency deliveries successfully despite challenging conditions.
• Resolved customer complaints effectively, restoring trust in the service provided.
• Assisted in warehouse organisation to streamline packing process.

Working as a trade plate driver in a team, collecting and delivering used cars via We Buy Any Car and delivering them to the auction house. It was a great job and i very much enjoyed my time there, unfortunately I was made redundant due to a lack of work volume.

• Maintained professionalism at all times to portray a positive company image.
• Enhanced customer satisfaction by providing timely updates on vehicle delivery status.
• Collaborated closely with dispatch team for smooth coordination of pick-ups and deliveries.
• Displayed punctuality coupled with efficiency, resulting in successful completion of tasks within timelines.

My typical day at B&Q consisted of picking and loading my day's deliveries into the appropriate sized van, usually 10-30 drops around both Lancashire and Cumbria. Always ensuring every delivery is made the right way, leaving every customer happy with their delivery service.

• Worked within a team to achieve daily targets efficiently.
• Identified potential hazards promptly; ensured swift removal or containment.
• Adhered strictly to health and safety rules, fostering a secure working environment.
• Utilised material handling equipment for efficient movement of goods.

Driving a 26T Volvo FM, delivering large quantities of primarily chemicals across the UK.

• Maintained safety standards for reduced road incidents.
• Demonstrated problem-solving skills under pressure situations, minimising disruptions in service delivery.
• Managed long hours of driving, maintaining high levels of concentration and safety.
• Assisted in loading and unloading goods, improving delivery efficiency.

During this period, i was enlisted as an agency worker in order to build up some experience in the logistics industry.

Working with many big names in the sector, such as Parcelforce, Hermes, Wincanton and Amazon.

• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Offered friendly, efficient customer service and handled challenging situations with ease.

My role at Fleet Service consisted of multiple roles, administration, invoicing, driving, reception, shipping and much more. Asking me what I didn't do would be much easier. I have a genuine passion for delivering fantastic customer service and making sure that my company thrives in every area I can. I also gained a lot of experience being a strong and confident team leader, as well as an independent worker. Most of my experience as a team leader came from running the reception and workshop, making sure that my colleagues were always operating to the best of their abilities. I never say no when being asked to perform a task outside of my comfort zone, as I see it as a way to improve and expand my skill-set. I'm great with computers, often being the go-to guy, when it comes to computer maintenance. As well as this, I am also very confident using programs such as Excel, Word and Outlook. I feel I have always been a highly important asset to the company and should you choose to employ me, you will see that level of hard work and loyalty for yourselves.

• Managed front desk duties to ensure smooth operation of reception area.
• Assisted with budget preparations enabling effective financial planning.
• Collaborated with HR officers during recruitment process to streamline candidate screening.
• Improved customer satisfaction through prompt response to email and phone queries.
• Initiated purchase orders for office supplies ensuring cost-effective procurement.
• Interacted professionally with clients providing excellent service at all times.
• Facilitated internal communication.
• Performed bookkeeping tasks, including invoicing and expense tracking.