Declan Caramba-Coker

• Contributed to the successful opening of a new Flat Iron location, supporting both front-of-house and bar operations during a high-profile launch period.
• Consistently received strong guest feedback and was ranked among the highest-performing team members for customer reviews.
• Worked across both bar and floor operations, supporting multiple areas of the business according to operational requirements.
• Responsible for cleaning beer lines and maintaining bar equipment to company and hygiene standards.
• Praised for a friendly and approachable manner, contributing to a guest experience that aligned with Flat Iron's reputation for exceptional hospitality.
• Learned and maintained detailed knowledge of the full food, drinks, and wine menu to provide informed recommendations and enhance the guest experience.

• Primary point of contact for VIP and long-stay executive clients across 15+ locations, contributing to repeat bookings and over £35,000 in additional revenue. A highly recommended member of staff.
• Promoted to Senior within six months, supporting two districts (15+ buildings), and training new team members.
• Coordinated housekeeping and maintenance schedules to ensure seamless operations.
• Responsible for effective resolution management, including queries, allocations booking, and scheduling for facilities and clients.
• Successfully handled 60+ customer interactions daily (40+ in person), building trust, resolving issues effectively, building repeat customer relations, and always exceeding expectations in a highly pressured environment.

The company entered administration in 2025; the role was affected.

• Achievement: Showcased the organisation as an Apprentice Brand Ambassador.
• Assisted in planning and delivering internal corporate events and DEI programmes, coordinating communications, attendee logistics, and on-the-day support.
• Provided administrative support for Payroll, Data Compliance, and DEI events for a leading G15 housing company.
• Maintained accurate records, compliance documentation, and confidential files across multiple systems.
• Project Management - Successfully completed 'Right to Work' compliance checks (over 400).
• Transfer and reorganisation of employee files, policies, and documents to an upgraded database system (400+ employees). Then created test profiles to assist upper management in navigating the new system.

• Reviewed daily reservations, prepared for guest arrivals, and arranged any special requirements needed.
• Handled over 60 daily customer interactions, resolved issues efficiently, and maintained high satisfaction levels.
• Trained new hostesses on restaurant procedures, emphasising customer service excellence, and efficiency.
• Provided vibrant, professional bar service, preparing drinks efficiently with enthusiasm for optimised guest experiences.
• Updated seating charts and floor plans to accommodate operational needs, and guest preferences.

• Curated and hosted community music events, fostering strong industry connections.
• Managed promotion for independent live events, coordinating ticket sales via Eventbrite and Ticket Tailor, and driving attendance through online and community outreach.
• Supported the online promotion of my own projects and bands, including BOZ and Dusty Funk’s Floorshakers, sharing live show content and event updates to build engagement and increase attendance.
• Delivered live performances for high-profile clients such as BBC and ITV.
• Support roles in film and television productions with leading companies, including the BBC, Warner Bros., and internationally recognised directors and actors, including Steve McQueen and Robert Pattinson.
• Experienced in both large-scale productions and independent projects, adapting quickly to fast-paced, professional, creative environments.
• Developed strong working relationships and collaborated with other musical artists and industry professionals.