Summary
Overview
Work history
Education
Skills
Interests
Work availability
Quote
Timeline
SeniorSoftwareEngineer
Debra ( Debs) Grey

Debra ( Debs) Grey

Macclesfield,Cheshire

Summary

PERSONAL STATEMENT I am honest, polite and have an empathetic nature. I am always willing to learn new skills, I enjoy a challenge and readily accept responsibility. I have experience of working in many different industries and could be an asset to any workplace Key Skills firs First Aid Trained while with Doro I may need a refresher though telephone skills I have good Phone Skills always Polite and Courteous. I will Listen to people's Points of view and not be Judgemental communication skills Good Communication skills customer support Good Customer care Skills Always willing to go that extra mile to help customers with their Enquires or to find what they were looking for Good Communication skills Customer care skills Caring skills Quick-thinking [Job Title] with proven skills in prioritization, planning and stress management. Tolerates uncertainty and lack of complete information whilst coordinating personnel and resources. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Liaison Officer ] position. Ready to help team achieve company goals.

Overview

15
15
years of professional experience
6
6
years of post-secondary education

Work history

Telephone Operator

Astraline
Cheadle Hulme, Stockport
03.2022 - 01.2023
  • Trained, and supervised New operators to improve performance and reach target goals.
  • Resolved customer issues and escalated major concerns to management.
  • Typed, edited, and proofread documents to support clerical tasks.
  • Utilized computer software to complete a daily log of all calls with accuracy.
  • Built and maintained customer rapport, providing prompt and accurate service.
  • Handled incoming and outgoing calls, exceeding company target goals.

Care worker

Hands
Macclesfield, Cheshire East
02.2021 - 03.2021
  • Caring for customers in there homes, Preparing Meals and Drinks
  • Receptive to the customers needs
  • Taking customers out, Shopping , Hospital Appointments, Recording information of visit,
  • Preparing and administration of Drugs
  • Ordering, taking prescriptions to chemist
  • Domestic duties
  • All
  • Aspects of Personal Care
  • Night responder , Doro

Doro
02.2018 - 11.2018
  • Wellbeing Later changed to Doro Responsibilities: Doing safeguarding checks on customers,.Assisting customers up if they have fallen or slipped onto floor and can't get up using the Elk
  • Getting Paramedics If Needed ( we are First aid Trained) Handing over Information to Control
  • Centre
  • Making sure Customer is safe and securing Buildings when Leaving Putting keys back in Key
  • Safe.

Care Officer

04.2016 - 11.2017
  • Caring for People with Altzhiemers, Dementia, Cancer Palliative Care Assisting Service user inpersonal care and dressing
  • Preparing and cooking meals Timetabled events- taking clients todance, Bingo, ten pin bowling etc
  • Reporting days events into diaries Handing over to night staff
  • Supporting terminally ill clients and their families1/3
  • Education

Care Officer

David Lewis Centre
09.2015 - 12.2015
  • Caring for adults with learning disabillities
  • Behaviour problems and epilepsy
  • Assisting Service userin Personal care and Dressing
  • Preparing Menus for the weeks Dinner and Teas, Assisting Serviceusers in daily timetabled activities
  • Taking Service users out Leisure time i.e
  • Swimming, Macdonald's,
  • Pub meal, Theatre
  • Reporting days events onto I Care
  • Handing over to fellow care officers of day'sevents.

Carer

Allied Healthcare
01.2012 - 08.2015
  • Caring for customers in there homes, Preparing Meals and Drinks
  • Receptive to the customersneeds
  • Taking customers out, Shopping , Hospital Appointments, Recording information of visit,
  • Preparing and administration of Drugs
  • Ordering, taking prescriptions to chemist
  • Domestic duties.

Assistant/ Customer Services

Manchester
08.2007 - 03.2011
  • Checking and selling of rail tickets to customers
  • Assisting customers to find the correct train orairport terminal
  • Assisting customers in both rail and airport enquiries.

Education

None -

Hulme Hall School
Cheadle Hulme, Stockport
04.1974 - 09.1980

Skills

  • Customer service
  • Customer relationship management
  • Telephone sales
  • Inbound and outbound call handling
  • Objection handling
  • Customer-focused
  • Time management
  • Communication skills

Interests

Additional InformationHobbies & Interests, I am football Fan and rugby league.Fan. In my spare time i play computer games with friends online.I also like to go walking, Spending time with my Family. Socializing with my friends.

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Telephone Operator

Astraline
03.2022 - 01.2023

Care worker

Hands
02.2021 - 03.2021

Doro
02.2018 - 11.2018

Care Officer

04.2016 - 11.2017

Care Officer

David Lewis Centre
09.2015 - 12.2015

Carer

Allied Healthcare
01.2012 - 08.2015

Assistant/ Customer Services

08.2007 - 03.2011

None -

Hulme Hall School
04.1974 - 09.1980
Debra ( Debs) Grey