Debra O'Dell Bailey
Bourne,Lincolnshire
Summary
I am a sociable, positive person with a strong focus on client and customer satisfaction, demonstrating integrity in all interactions. Skilled in prioritising workload effectively, offering flexibility to support the team/ company. I originally chose Social Care as a career which I thoroughly loved, but then financially I had to move into Customer Service which I also enjoyed as I am a bit of a people pleaser, so don't like to let customers/ clients down. Many years within customer services has given me great experience communicating with others and my CV is quite varied, but whatever I do it is done with conviction, integrity a smile and a sense of humour. I am a young 59, feel a lot younger and love a job where I can go home feeling rewarded. I love the camaraderie of a good team but equally working alone has some benefits.
Overview
41
41
years of professional experience
1
1
Certification
Work history
HR Admin Assistant
On Track Education
Bourne, Lincolnshire
03.2013 - 12.2025
- Managed employee records and maintained confidentiality of sensitive information.
- Coordinated recruitment efforts by scheduling interviews and liaising with candidates and school Managers
- Implemented onboarding processes for new staff members to ensure smooth integration.
- Researched new schools for sale properties for the company to purchase
- Archiving and record keeping of past staff files
- Requesting and checking references, media checks in line with KCSE and general office duties
Administrative assistant
North Herts Sanctuary Homeless Shelter
Hitchin, Hertfordshire
04.2009 - 02.2013
- First point of contact for clients and government bodies
- Dealing with and logging monies paid and writing letters to donator's
- Ordering of food from suppliers, changing menus and occasionally cooking food
- Updating of Client database, liaison with Police Officers, Trustees and Council staff
Temporary positions moving house to Hitchin
Various
Bedford, Bedfordshire
11.2007 - 01.2008
- Fielding customer calls, logging calls, general customer service and office duties.
- Collaborated with cross-functional teams to facilitate project execution and support objectives.
Account Manager
Unipath Clearblue
Bedford, East Riding of Yorkshire
07.2002 - 03.2006
- Developed and maintained strong client relationships to foster loyalty and satisfaction within print/ packaging
- Arranging meetings with with art studios, Clients, receiving artwork brief, coordinating critical paths for tight launch deadlines and ensuring final proof sign off
- My accounts were Carlsberg, Avon, Asda, British American Tobacco and liaison with brand designers
- Attendance of print runs
Computer Helpdesk Analyst
ICL
Stevenage, Hertfordshire
03.1987 - 02.1997
- Providing information on mainframe breakdowns and liaising with technical support to ensure customer enquiries were dealt with swiftly and the logging and updating of calls.
Residential Social Worker
Lonsdale School
Stevenage, Herts
10.1984 - 01.1987
- Facilitated development of individual care plans tailored to the students needs.
- Day to day care of the students from breakfast to bed time, depending on shift pattern, arranging activities for after school and trips to concerts etc.
- Assisting the teachers, physio, occupational and speech therapists.
- Ensuring the students bedrooms were cleaned and neat and tidy. Helping with hygiene and most importantly listening to and having fun with the students.
- The students had either muscular dystrophy, Spina Bifida or Cerebral Palsy or variations of. A sense of humour was a must in this position and I am still contact with students 40 years on.
Education
PCSC - Social Care
Hertford Regional College
Ware 09/1982 - 07/1984
O Levels - Art & English
Hitchin Girls School
Hitchin 09/1977 - 06/1982
Skills
Prioritising workload
Flexible, helping where required
Client/ customer focused with integrity
Affiliations
- Cooking and socialising with friends
- Going to gigs, Indie bands mostly
- Reading and walking the dog in the countryside
- Interior design
Certification
O Level Art - B
O Level English Language - C
PCSC - Preliminary Certificate in social care
References
References available upon request.
Timeline
HR Admin Assistant
On Track Education
03.2013 - 12.2025
Administrative assistant
North Herts Sanctuary Homeless Shelter
04.2009 - 02.2013
Temporary positions moving house to Hitchin
Various
11.2007 - 01.2008
Account Manager
Unipath Clearblue
07.2002 - 03.2006
Computer Helpdesk Analyst
ICL
03.1987 - 02.1997
Residential Social Worker
Lonsdale School
10.1984 - 01.1987
PCSC - Social Care
Hertford Regional College
09/1982 - 07/1984
O Levels - Art & English
Hitchin Girls School
09/1977 - 06/1982