- Active Gym goer
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Debra Latham
Liverpool,Merseyside
Summary
Results-driven team manager in financial services with a strong focus on strategic management and stakeholder engagement. Proven ability to enhance productivity and customer experience through effective planning, prioritisation, and compliance. Skilled in people management and leadership, leveraging project management and communication to achieve organisational goals.
Overview
12
12
years of professional experience
Work History
Team Manager
The Very Group
Liverpool, Merseyside
09.2018 - Current
- Led a team of 15, fostering a cohesive and productive work environment through effective communication and leadership skills.
- Conducted performance reviews, identifying areas for development and rewarding high achievers.
- Conducted regular performance evaluations, providing constructive feedback and personalised development plans for team members.
- Monitored and analysed team performance data, identifying trends and implementing corrective actions to address areas of concern.
- Managed resource allocation effectively, ensuring optimal staffing levels during peak times to maintain service standards.
- Facilitated weekly team meetings to discuss progress, address challenges, and set actionable goals for upcoming projects.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Acted as a primary point of contact for stakeholders, building strong relationships and facilitating effective communication.
Team Manager
Scottish Power (outsourcer)
Liverpool, Merseyside
03.2015 - 09.2018
- Delivered Conducted one-on-one meetings to discuss performance and development goals., monthly, quarterly and annually, to enhance the proposition for the Enhanced business process outsourcing services by collaborating with stakeholders..
- Collaborated with HR to review disciplinary outcomes and develop best practice guidelines for the department.
- Identified issues, analysed information, and provided actionable solutions, streamlining the resolution process.
- Managed complaints through clear communication and effective problem-solving, improving customer satisfaction.
- Actively listened to customers to fully understand requests and address concerns.
- Worked closely with senior leads to understand and enhance the offering the BPO could provide.
Education
GCSEs - GCSE
Notre Dame High School
Liverpool01-2002
Skills
- Performance analysis
- Performance improvement
- Resource allocation
- Team building
- Employee training
- Stakeholder engagement
- Customer engagement
- Client management
- Conflict resolution
- Communication skills
Interests
Timeline
Team Manager
The Very Group
09.2018 - Current
Team Manager
Scottish Power (outsourcer)
03.2015 - 09.2018
GCSEs - GCSE
Notre Dame High School