Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Debra Cowell

Aberdare,Rhondda Cynon Taf

Summary

Experienced Community Support Worker and former Care Coordinator with a strong background in the retail sector. Proven ability to thrive in fast-paced environments, offering strong communication skills, effective problem-solving, and a track record of successful time management. Adept at working under pressure, delivering excellent customer service, and demonstrating initiative. Noteworthy achievements include leadership roles at Panasonic and Five Star Care, where I oversaw teams, ensured high standards of care, and managed complex responsibilities. Skilled in personal care, medication administration, and fostering a positive and inclusive community environment. Seeking an opportunity to leverage my diverse skill set in a dynamic retail setting.

Overview

32
32
years of professional experience
5
5
years of post-secondary education

Work history

Cleaner

Asda
Aberdare, Rhondda Cynon Taf
06.2022 - 11.2024

In my role as a Cleaning Colleague at Asda, I undertook a pivotal position in ensuring the cleanliness and overall hygiene of the store. My primary responsibility involved the daily completion of various cleaning tasks to uphold the highest standards for our customers. This encompassed a range of duties aimed at creating a pristine shopping environment that aligns with Asda's commitment to exceptional customer service.

Support Worker:

CPI Care
Ebbw Vale, Blaenau Gwent
06.2020 - 04.2021

As a dedicated Support Worker, my role has been centered around providing compassionate and personalized care to individuals with diverse needs. I have actively contributed to creating a positive and supportive environment, focusing on enhancing the overall quality of life for those under my care.

Support Worker

Montana Health Care
Caerphilly, Caerphilly County Borough
05.2016 - 04.2020

In my capacity as a dedicated Support Worker, my professional journey has revolved around delivering compassionate and personalized care to individuals with diverse needs. My primary objective has been to contribute to the creation of a positive and supportive environment that significantly enhances the overall quality of life for those entrusted to my care.

Community Carer & Care Coordinator

Five Star Care (2003-2016)
Cardiff, Cardiff
06.2003 - 06.2016

In my role as a Carer and Care Coordinator, I have excelled in organizing and overseeing various aspects of care activities to ensure seamless collaboration and efficient communication within the team. Additionally, I have been actively involved in advisory roles, providing valuable information, advice, and recommendations. Furthermore, I've contributed significantly to training and awareness initiatives, imparting knowledge and raising awareness on access and privacy responsibilities.

Retail assistant

Peacocks
Tonypandy, Rhondda Cynon Taf
02.1999 - 05.2003

As a dedicated Retail Assistant at Peacocks, my role was instrumental in the seamless daily operations of the retail store. My responsibilities spanned various aspects of customer service, financial transactions, and the overall presentation of the store.

Panasonic Line Leader

Panasonic (1992-1999)
Bridgend, County Borough of Bridgend
09.1992 - 01.1999

As a Line Leader at Panasonic, I held a crucial role in the manufacturing process, overseeing various facets of assembly line production. My responsibilities were diverse, encompassing quality assurance, efficient setup of the assembly line, and ensuring the attainment of productivity goals.

Education

Porth County Comprehensive:
09.1987 - 07.1992

Skills

Adaptability:

  • Demonstrated ability to adapt to changing work environments, tasks, and priorities

Communication Skills:

  • Strong verbal and written communication skills, with the ability to convey information clearly and effectively

Problem-Solving:

  • Proven track record of identifying challenges and implementing effective solutions

Team Collaboration:

  • Experience working collaboratively in cross-functional teams to achieve common goals

Leadership:

  • Previous leadership roles showcasing the ability to guide and motivate teams to success

Time Management:

  • Efficiently manage time and prioritize tasks to meet deadlines and objectives

Customer Service:

  • Excellent customer service skills with a focus on meeting and exceeding customer expectations

Technical Proficiency:

  • Proficient in relevant software, tools, or technologies related to the specific job

Organizational Skills:

  • Strong organizational skills with a keen attention to detail

Analytical Skills:

  • Ability to analyze data, trends, and metrics to inform decision-making

Initiative:

  • Proactively take initiative in identifying opportunities for improvement and implementing changes

Project Management:

  • Experience in planning, organizing, and overseeing projects to successful completion

Flexibility:

  • Willingness to embrace change and adapt to evolving job requirements

Attention to Detail:

  • Meticulous attention to detail, ensuring accuracy in tasks and deliverables

Creativity:

  • Creative thinking and problem-solving, bringing innovative solutions to challenges

Networking:

  • Ability to build and maintain professional relationships both within and outside the organization

Conflict Resolution:

  • Skill in resolving conflicts and addressing challenges in a constructive manner

Emotional Intelligence:

  • High emotional intelligence, displaying empathy and understanding in interpersonal interactions

Continuous Learning:

  • A commitment to ongoing professional development and a willingness to learn new skills

Languages

English
Native

Timeline

Cleaner

Asda
06.2022 - 11.2024

Support Worker:

CPI Care
06.2020 - 04.2021

Support Worker

Montana Health Care
05.2016 - 04.2020

Community Carer & Care Coordinator

Five Star Care (2003-2016)
06.2003 - 06.2016

Retail assistant

Peacocks
02.1999 - 05.2003

Panasonic Line Leader

Panasonic (1992-1999)
09.1992 - 01.1999

Porth County Comprehensive:
09.1987 - 07.1992
Debra Cowell