Deborah Michelle Hunter
Radcliffe,Gtr Manchester
Summary
A skilled professional having experience of leading teams in various sectors with customer focus and staff development at heart. Demonstrating initiative taking, ensuring effective collaboration in diverse environments using clear and concise communication skills. Committed to developing skills and processes for organisational success and continuous improvement of service, staff and self.
Overview
40
40
years of professional experience
Work history
Careline-E.S.O/Phone Operative
BeOneHomes
Bolton, Gtr Manchester
03.2012 - Current
- Provided continuous customer-focused service in 24/7 environment, adhering to organisation's values, TSA guidelines, confidentiality, data protection, and GDPR.
- Communicate clearly and professionally with service users, team members and outside agencies
- Maintained accurate records, ensuring accountability and transparency.
- Identified potential issues, prevented major malfunctions.
- Meet deadlines by prioritising tasks effectively.
- Coordinated multiple tasks simultaneously to support overall productivity.
- Assist colleagues, fostering a positive work environment.
- Assist in training new operatives to help integrate into team.
- Perform daily checks to guarantee equipment functionality.
- Reported any accidents, incidents or near misses occurring in the workplace during shift following procedure.
- Active member of the Service Development Group
Manager- West Clare Community Services Programme
West Clare Family Support Services
Kilrush, Co Clare Ireland
03.2007 - 03.2010
- A new service. Values and objectives were built into the recruitment process and and considered in all the work
- Fostered a positive work environment with regular team-building activities with an emphasis on growth.
- Implemented measures to inform strategic decision-making processes and contributed to the 3 year plan.
- Facilitated staff training, resulting in better customer service.
- Led performance reviews
- Supervised project timelines for timely completion.
- Secured new business opportunities following consultationn with service users
- Organised and delegated tasks efficiently to maximise productivity.
- Planned revenue generation strategies designed for growth.
- Developed organisational policies for administrative oversight and internal controls.
Restaurant Owner/Manager
Self
Kilkee, Co Clare Ireland
06.1996 - 09.2006
- Redesigned dining area layout to maximise seating capacity without compromising comfort or accessibility features on a nightly-moment to moment basis depending on reservations and walk-in business
- Crafted seasonal menus featuring locally sourced produce, promoting sustainability and supporting small businesses.
- Fostered a welcoming atmosphere
- Tailored catering packages for private functions
- Optimised inventory control procedures reducing wastage and increasing profitability.
- Maintained high hygiene standards, contributing to excellent health inspection results.
- Negotiated with vendors for cost-effective procurement of supplies.
- Ensured seamless operation with staff training sessions.
- Promoted the restaurant on social media platforms for increased visibility and patronage.
- Implemented health and safety regulation
- Managed daily operations to maintain smooth service flow.
- Streamlined food preparation in line with food prep and service regulations
- Checked and prepared financial reports and statements to present to accountant for yearly tax returns
- Adjusted restaurant team sizes and shifts with changes in traffic volume.
- Coordinated cleaning activities and minimised disruption to restaurant operations.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Led by example in providing customers with attentive, professional restaurant service.
Deputy Manager
Anchor Housing Association
Gorton , Gtr Manchester
07.1991 - 03.1994
- Please note the manager here went on long-term sick and I was responsible for aspects of staff/building/resident care/financial aspects of management
- Oversaw operational coverage to maintain consistent service delivery.
- Tracked budget processes to ensure financial accountability.
- Conducted performance evaluations, enhancing individual employee development.
- Guided junior staff, enhancing their professional growth and development.
Staff Nurse
Salford Area Health Authority
Prestwich Hospital, Bury New Rd, Gtr Manchester
01.1986 - 03.1991
- Planned and implemented programmes of care with patients and professionals to support and enhance patient independence.
- Collaborated with multidisciplinary teams to enhance patient care.
- Handled emergency situations calmly leading to successful crisis resolution.
- Enhanced junior staff understanding by clearly explaining care plans, roles, and responsibilities.
- Managed 24/7 staff team, maintaining up-to-date records and assisting with administrative tasks.
Education
CIH Level 2 Functional Maths and English - Housing
Runshaw College
Leyland, LancashireDiploma in HR Management - Human Resources
Ennis Business College
Kilrush Co ClareRegistered Mental Nurse - Psychiatry
Prestwich Hospital
Gtr ManchesterEnglish Language & Literature, French ETC - 'O' levels 7 passes at B& C grades
Stand Grammar School for Girls
Gtr ManchesterSkills
- Customer support
- Technical proficiency
- Precision measurement
- Cross-Cultural competency
- Strategic planning
- Team leadership
- Initiative taking
- Values led
- Solution focused
Timeline
Careline-E.S.O/Phone Operative
BeOneHomes
03.2012 - Current
Manager- West Clare Community Services Programme
West Clare Family Support Services
03.2007 - 03.2010
Restaurant Owner/Manager
Self
06.1996 - 09.2006
Deputy Manager
Anchor Housing Association
07.1991 - 03.1994
Staff Nurse
Salford Area Health Authority
01.1986 - 03.1991
CIH Level 2 Functional Maths and English - Housing
Runshaw College
Diploma in HR Management - Human Resources
Ennis Business College
Registered Mental Nurse - Psychiatry
Prestwich Hospital
English Language & Literature, French ETC - 'O' levels 7 passes at B& C grades
Stand Grammar School for Girls