Deborah Efia Agyekum
Bradford ,West Yorkshire
Summary
Client-focused professional skilled in building relationships and addressing client needs. Identifies opportunities and delivers tailored solutions to enhance customer satisfaction. Collaborates effectively within teams and adapts to new challenges, leveraging initiative to solve problems efficiently.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Sales Consultant
Next Retail
LEEDS, West Yorkshire
11.2024 - Current
- Built exceptional customer satisfaction by delivering friendly service.
- Achieved company targets by implementing successful sales strategies.
- Followed brand guidelines to provide consistent customer experience.
- Some other roles were to process returns with a scan fold and pack procedure.
- Also moved up in position to a Person In Charge which is also known as a key holder, where i had a key to be able to open and shut the door and run the store for a few hours if there was no manager in store.
Cleaner
OCS Group UK
Bradford , West Yorkshire
04.2024 - 09.2024
- Swept, vacuumed, polished and mopped hard floors within establishment.
- Followed sanitisation, health and hygiene regulations.
- Conducted deep cleaning of restrooms, including sanitising toilets, sinks, and mirrors for hygiene upkeep.
- Emptied bins, collecting and sorting waste and recyclables for compacting and disposal.
- Carried out cleaning tasks as instructed within tight timeframes and to high-quality standards.
Housekeeping Assistant
The White Hart hotel
Harrogate , North Yorkshire
01.2024 - 03.2024
- My role at the White Hart Hotel as a Housekeeping assistant consisted of many different roles on most days i was assigned some rooms that were used by guests and i had to make sure that they were all cleaned including changing linen, towels, refilling the refreshments and vacuuming floors ready for the next guests to check into.
- On some days i was instructed to work as part of a team to tackle the apartment side of the building where sometimes guests would have little gatherings.
- And finally on days that were quiet i was expected to ensure that other parts of the hotel for example corridor, stairs, and lifts were clean and up to standard.
Cleaner
Mitie
Leeds , West Yorkshire
08.2023 - 10.2023
- Maintained cleanliness of classrooms at Cockburn John Charles Academy by wiping tables, sweeping and mopping floors, and emptying bins daily to ensure a tidy environment for students and staff.
- Adhered to strict sanitation, health, and hygiene regulations to promote a safe and healthy learning environment.
Education
Certificate of Higher Education - Business and Marketing
University of Huddersfield
Huddersfield01-2025
A-Levels - Business, Economics and History
Elliott Hudson College
Leeds 01-2023
GCSEs -
Cockburn John Charles Academy
Leeds 01-2021
Skills
- Customer relationship management
- Sales strategy implementation
- Sales forecasting
- Product knowledge
- Customer service
- Time management
- Team collaboration
- Training and mentoring
- Adaptive problem solving
- Conflict resolution
- Highly organised
Languages
English
Proficient
C2
Italian
Advanced
C1
Fante
Advanced
C1
Certification
- Forage Internship: completed a lululemon internship, in regards to which allowed me to develop my technical and mathematical skills as well as improving my understanding and branding and marketing to a bigger audience
Interests
- As a creative person I have a wide range of hobbies and interests I enjoy working on that includes dancing and singing, I also really enjoy cooking and baking which leads me to be in the kitchen baking for family, friends, colleagues
Timeline
Sales Consultant
Next Retail
11.2024 - Current
Cleaner
OCS Group UK
04.2024 - 09.2024
Housekeeping Assistant
The White Hart hotel
01.2024 - 03.2024
Cleaner
Mitie
08.2023 - 10.2023
Certificate of Higher Education - Business and Marketing
University of Huddersfield
A-Levels - Business, Economics and History
Elliott Hudson College
GCSEs -
Cockburn John Charles Academy