Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
Generic

Deborah best Nwaoyibo

United Kingdom

Summary

Enthusiastic and dedicated customer service professional with [5 years] of experience in providing exceptional support to customers. Expert at resolving issues efficiently and maintaining a positive company image. Proven ability to work independently in a remote environment, manage multiple tasks, and deliver high-quality service. Seeking to leverage my skills in a challenging customer service role while working from home..

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work history

Customer service representative(hybrid)

Luxury leisure
Batley, West yorkshire
12.2023 - Current
  • Collaborated with sales team to maximise product visibility and sales.
  • Developed strong relationships with customers fostering brand loyalty and repeat business.
  • Maintained up-to-date knowledge, resulting in effective product promotion.
  • Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Managed 59+ daily calls, taking orders and escalated cancellations.
  • Streamlined processes through efficient record keeping.
  • Offered technical support, leading to enhanced user experience.

Customer service administrator(Remote)

Jendol superstore
Lagos Nigeria, Lagos state
03.2021 - 08.2023
  • Trained new employees on company policies and procedures, bolstering performance standards.
  • Conducted regular audits of customer accounts, ensuring compliance with regulations.
  • Facilitated smooth communication channels between management and clients.
  • Streamlined administrative processes to enhance productivity.
  • Provided comprehensive support to sales teams, improving efficiency.
  • Handled high-volume calls in a professional manner.
  • Coordinated with other departments for seamless service delivery.
  • Offered constructive feedback during team meetings for improved operations.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Achieved customer satisfaction with prompt response to queries.
  • Followed-up on all customer queries promptly ensuring no loose ends.

Customer service associate

Dios Delight
Lagos, Lagos
02.2019 - 02.2021
  • Streamlined communication channels for improved customer experience.
  • Showcased excellent listening skills when interacting with customers, leading to greater understanding of their needs.
  • Escalated complex issues to management, improving resolution time.
  • Prioritised tasks effectively for optimal productivity during peak hours.
  • Collaborated with sales team to understand product changes and updates, aiding seamless communication with customers.
  • Utilised CRM system proficiently to record customer interactions accurately.
  • Analysed customer needs through ms excel to recommend appropriate products or services.

Education

Master of Science -

Leeds Beckett University
Leeds
08.2023 - 07.2024

Bachelor of Science -

ISCG
04.2017 - 09.2020

Skills

  • Data entry proficiency
  • Salesforce CRM
  • Strong written communication
  • Knowledge of GDPR
  • Social media navigation
  • Invoice processing
  • Problem-solving
  • Empathy understanding
  • Microsoft Office

Languages

English
Fluent

References

References available upon request.

Timeline

Customer service representative(hybrid)

Luxury leisure
12.2023 - Current

Master of Science -

Leeds Beckett University
08.2023 - 07.2024

Customer service administrator(Remote)

Jendol superstore
03.2021 - 08.2023

Customer service associate

Dios Delight
02.2019 - 02.2021

Bachelor of Science -

ISCG
04.2017 - 09.2020

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Deborah best Nwaoyibo