Deborah Ward
Bradford,West Yorkshire
Summary
Dynamic and resourceful professional with a strong foundation in communication skills, strategic planning, and leadership. Demonstrates exceptional calm under pressure and excels in team building and problem-solving. Committed to leveraging these competencies to drive organisational success and achieve strategic goals.
Dedicated business operations manager, highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work history
Senior Business Operations Manager
UK Health Security Agency
Leeds, West Yorkshire
11.2007 - 07.2025
- Managed financial and risk assessments for Yorkshire and Humber, ensuring compliance with regulations.
- Oversaw business planning and performance reporting to enhance operational efficiency.
- Led recruitment processes, managing staffing changes and related business cases effectively.
- Facilitated onboarding for new starters and handled leaver processes seamlessly.
- Directed staff engagement initiatives, including all-staff communications for Yorkshire and Humber.
- Handled complaints and Freedom of Information requests, ensuring timely resolutions.
- Maintained health and safety standards while managing HR records and patient information.
- Supervised junior team members and addressed complex queries through regular performance reviews.
- Successfully delivered on tasks within tight deadlines.
- Supported team by demonstrating respect and willingness to help.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Improved efficiency and productivity by acquiring new skills.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
Education
Shorthand Typing - Shorthand - Teeline
Sight and Sound Training
Leeds 05.1985 - 10.1985
O Levels - English Language, English Literature, Mathematics, Geography, Biology, French and German
Pudsey Priesthorpe Secondary School
Leeds 09.1977 - 05.1982
Skills
- Communication skills
- Stress management
- Team collaboration
- Problem resolution
- Strategic thinking
- Leadership qualities
- Resource management
- Program development
Timeline
Senior Business Operations Manager
UK Health Security Agency
11.2007 - 07.2025
Shorthand Typing - Shorthand - Teeline
Sight and Sound Training
05.1985 - 10.1985
O Levels - English Language, English Literature, Mathematics, Geography, Biology, French and German
Pudsey Priesthorpe Secondary School
09.1977 - 05.1982
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