Summary
Overview
Work history
Education
Skills
hobbies
Timeline
Generic
Deborah Townsend

Deborah Townsend

Summary

Customer-focused Cabin Crew Manager, with 14 years background managing cabin operations for 319/320/321 airbus sized planes. Proven track record of increasing in-flight sales by 10% using clever sales techniques and friendly customer service. Outstanding reputation for conducting tasks, efficiently and effectively. Safety-focused Cabin Crew Manager, skilled leading safe operations on short-haul flights. Excellent reputation for keeping operations running smoothly and effectively through communication. A customer and team-focused, with 14 years of experience and qualification. Dependable travel professional skilled in delivering positive passenger experiences. Committed to first-class safety standards through rigorous checks and preparations. Motivated team player working proactively to provide exceptional service.

Overview

23
23
years of professional experience

Work history

Cabin Manager

EasyJet Airlines Pty Ltd
Gatwick, West Sussex
01.2011 - Current
  • Duties include high-level customer service, various safety duties, emergency procedures, and supervisory duties
  • I am trained on various airbus 319/20/21 0n all aspects of safety and security measures
  • I also carry out cabin crew new entrant check flights to very high standard
  • Passing down my knowledge, i have learned over the years. Ensuring i am up to date with all company notices and changes to Aircraft Procedures, l ensure any Cabin Defects are reported through correct channels via Cabin Defects log
  • First aid trained, administered first aid to passengers experiencing medical emergencies with calm
  • Followed company regulations and rules promoting safe environment for both travelers and employees
  • Used defusing techniques to alleviate issues and promote conflict resolutions
  • Liaising with flight deck in normal operations and in emergency procedures, nits brief repeat, liaising with crew members repeat
  • Clearly state everything understood
  • Sales techniques to up sell, dealing with passengers disruption, ensuring passengers safety, and crew.
  • Ensured customer safety by instructing teams to complete full checks of cabins before onboarding customers.
  • training and mentorship to Cabin Crew to maintain high service standards and safety.
  • Increased customer satisfaction by kindly and politely greeting guests when onboarding and exiting the aircraft.
  • Effectively liaised with ground staff, achieving 100% on-time departures.
  • Attended recurrent training sessions to keep up-to-date on the latest aircraft safety procedures.
  • Maintained excellent customer satisfaction by managing complaints calmly, professionally, and in line with company policies.
  • Resolved passenger disputes and objections within a certain time to maintain satisfaction and seamless cabin operations.
  • Motivated teams to upsell in-flight products through special deals, increasing monthly sales by certain %.
  • Consistently enhanced customer experience, producing inflight reports to address passenger concerns and recommend remedial action.
  • Conducted interphone announcements over cabin crew safety demonstrations, ensuring clear communication and easy to follow instructions.
  • Completed pre-flight briefings to a crew of 4, ensuring all crew were up to date with flight safety requirements.
  • Supervised staff operations throughout flights, spotting ineffective procedures and managing change.

Sales Assistant

Brown
01.2010 - 01.2011
  • Sugar” involving shop dressing, sales, responsible for opening and closing shop and cash management.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Received and processed product returns.
  • Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Completed purchases with cash, credit, and debit payment methods, providing customer receipts for reference.
  • Built lasting relationships with clients through customer service interactions.

Owner and Manager

Clarendon Day Spa
Melbourne, Australia
01.2005 - 01.2010
  • Responsible for all aspects of running a small business.
  • Staff management, payroll, relevant record keeping and bookkeeping, business promotion etc.)
  • Reconciled all company accounts, including credit cards and expenses.
  • Optimism daily operations to achieve maximum efficiency and cost-effectiveness.
  • Monitored accounts payable and receivable status, keeping financial records up-to-date.
  • Managed payroll by tracking employee hours and entitlements.
  • Recruited and trained staff members to successfully manage store operations and generate sales.
  • Forecasted stock needs to reduce excess spending while maintaining effective product mix to meet customer demand.
  • Compared sales performance with intended goals on short and long term basis.
  • Improved business strategies, monitoring competitor activity to benchmark trends.
  • Created thorough business plan to guide strategic decision-making and enhance business success.

Absolute Beauty Therapy

Albert Park
Melbourne, Australia
05.2002 - 08.2005
  • Extensive experience in retail, sales and service sectors (from starting as sales assistant progressing to Assistant Manager/Management roles, including responsibilities for normal bookkeeping duties and record keeping, cash handling, staff training and organization, stock

Education

e.g. Certificate III in Business Administration) - business oriented skills

Yarraville Community Center
Melbourne

Computers

Mlc Ladies Colledge
Melbourne, Australia

Diploma in Beauty Theraphy - Beauty

Victoria University
Melbourne, Australia

Volenteers Hawthorn Access & Kew Community centre
Melbourne, Australia

Skills

  • Skills summary
  • Extensive experience in retail, sales and service has enabled the development of excellent
  • Communication and interpersonal skills whether in person, by 'phone or e-mail Working in different
  • Areas has resulted in an adaptable set of excellent supervisory and management skills
  • Aviation safety regulations
  • In-flight safety briefings
  • Team management
  • First aid training
  • Special needs passenger assistance
  • Cabin crew operational standards
  • Product upselling
  • Aircraft emergency procedures
  • Cabin operations
  • Aircraft food service management
  • In-flight incident management
  • Emergency procedure demonstrations
  • Customer service
  • In-flight public address system
  • Customer experience management

hobbies

weight Training, History, Law, Salsa, Flying Small Aircrafts, Scuba Diving, walking dog.

Timeline

Cabin Manager

EasyJet Airlines Pty Ltd
01.2011 - Current

Sales Assistant

Brown
01.2010 - 01.2011

Owner and Manager

Clarendon Day Spa
01.2005 - 01.2010

Absolute Beauty Therapy

Albert Park
05.2002 - 08.2005

e.g. Certificate III in Business Administration) - business oriented skills

Yarraville Community Center

Computers

Mlc Ladies Colledge

Diploma in Beauty Theraphy - Beauty

Victoria University

Volenteers Hawthorn Access & Kew Community centre

Similar Profiles

Create profile
Deborah Townsend