Deborah Tamlyn
Llanwit Major,Vale of Glamorgan
Summary
Sales professional with a strong record of maximizing revenue and delivering exceptional customer service. Proven ability to build strong customer relationships through effective communication and teamwork. Skilled in lead prospecting and face-to-face selling, consistently exceeding sales targets. Committed to continuous improvement and problem-solving in dynamic environments.
Overview
27
27
years of professional experience
Work history
Sale Negotiator
Lovell Homes
Newport, Newport
10.2023 - Current
- Employed a strategic approach in pricing negotiations securing high profit margins.
- Applied exceptional customer service skills across all sales channels to engage prospects.Increased customer satisfaction by identifying and addressing their unique needs.
- Collaborated effectively with the legal department during contract finalisation stages, ensuring compliance with regulations and laws.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.Successfully closed deals, resulting in higher profitability levels.
- Warmly greeted customers to establish positive first impressions, enhancing buying experiences.Implemented effective sales techniques for a significant improvement in conversion rates.
- Achieved sales targets through consistent follow-ups and effective negotiation strategies.
- Coordinated with other team members to achieve collective sales objectives.
- Enhanced client trust, leading to repeat business and referrals.
- Managed challenging negotiations, ensuring a win-win outcome for all parties involved.
- Handled customer complaints professionally, improving overall service quality level.
- Maintained detailed records of all transactions, aiding smooth audits and reviews.
- Liaised with potential buyers to qualify purchase potential, property requirements and affordability to determine and showcase suitable property offerings.
- Maintained regular contact with vendors, providing updates on sales chain developments to guarantee excellent relationships and generate repeat business opportunities.
- Registered applicants and buyers on database regularly updating details to maintain quality assurance compliance.
- Listened to customer problems, objections and concerns, offering tailored solutions.
Portfolio property manager
Luxury Cottages
South and West and Midlands, South Wales
10.2023 - Current
- Management of property portfolio within the luxury holiday industry
- Recruitment of new properties to expand portfolio
- Advised on pricing models, strategies, marketing, and presentation leading to increased revenue for the company and owners
- Database administration via HubSpot to ensure portfolio listings were accurate
- Communication of new, updated offers to owners
- Problem solving owner issues
- Increased portfolio by 100%
Sales and Rental Executive
Sunshine Properties Mallorca
El Toro, Santa Ponsa, Santa Ponsa, Mallorca
03.2020 - 03.2022
- Employed commercial drive to consistently meet or exceed personal sales targets, achieving results as expected
- Skillfully built rapport with international clients, identifying individual needs
- Proactively promoted acquired properties for sales and rentals
- Delivered outstanding customer service
- Employed active listening and product expertise to successfully resolve inbound queries
- Managed agency website and database(WordPress).
- Delivery of rental and sales contracts.
- Captured and communicated insightful and actionable market intelligence feedback to regional office to influence central decision making.
Senior Sales Executive
Taylor Wimpey
South Wales
10.2007 - 10.2019
- Negotiating purchase prices within given margins
- Achievement of targets
- Database management
- Daily, weekly, and monthly sales reporting
- Market research
- Exceptional customer service and sales ability
- Problem solving
- Managed high volume developments
- Managed under performing developments resulting in increased sales and profits
- Well presented, self-motivated, and professional
- Experience in off-plan sales
Customer Service Advisor
O J Williams
Llantwit Major, Vale of Glamorgan
03.2005 - 10.2007
- Offered detailed advice on product and service benefits.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered prompt solutions to maintain customer satisfaction.
- Adhered strictly to policies and procedures for continued company compliance.
- Communicated with suppliers regarding customer orders to verify availability and timeline of delivery.
- Tracked orders and processed refunds for new and existing customers.
- Recorded and processed customer data accurately.
Sales Manager
House of Fraser
Cardiff, Cardiff
10.1998 - 03.2005
- Generated company growth through market expansion and sales.
- Analysed sales to identify top-performing products.
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
- Interfaced with customers, determined needs, provided recommendations and up-sold services.
- Hired and trained dedicated and high-achieving sales teams.
- Drove change and constructively challenged established processes to identify improvement opportunities.
Education
O-Levels - English Literature; English Language; Mathematics; Chemistry; Geography; History; French; German.
Kenfig Hill Comprehensive School
Bridgend, County Borough of Bridgend06.1982
Skills
- Profit generation
- Maximising revenue
- Interpersonal communication skills
- Product knowledge
- Teamwork and collaboration
- Lead prospecting
- Self-motivated
- Sales expertise
- Face-to-face selling
- Problem solving strength
- Target-driven
- Customer relations
Languages
English
Native
Timeline
Sale Negotiator
Lovell Homes
10.2023 - Current
Portfolio property manager
Luxury Cottages
10.2023 - Current
Sales and Rental Executive
Sunshine Properties Mallorca
03.2020 - 03.2022
Senior Sales Executive
Taylor Wimpey
10.2007 - 10.2019
Customer Service Advisor
O J Williams
03.2005 - 10.2007
Sales Manager
House of Fraser
10.1998 - 03.2005
O-Levels - English Literature; English Language; Mathematics; Chemistry; Geography; History; French; German.
Kenfig Hill Comprehensive School
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