Stephen Larcombe

My role in my current position is a Lead Generator ,Home Based, calling customers from different sectors and introducing myself. To engage with the Businesses decision maker , Regarding the current contracts they are in for Water, Gas, Electric and waste. Then seeing if the window of opportunity is there , To look at future contracts , along with there other needs , whilst maintaining positive and excellent customer service . Once established its gaining the customers trust, and advising how we can potentially help and can do for them going forward. Obtaining invoices and a GDPR letter . This then leads to obtaining information , Contract end dates , Annual Consumptions , Checking Vat and CCL Charges. Once completed re engage with customer to set appointment for Closer to call. Hence him making sale.

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Consistently arrived at work on time and ready to start immediately.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Increased customer satisfaction by resolving issues.
• Completed duties to deliver on targets with accuracy and efficiency.

This position was Lead Generator . In Energy sector. Obtaining leads to pass over to closer to obtain sale.

• Identified potential leads within assigned accounts, expanding business opportunities substantially.
• Improved client experience with extensive knowledge of products and services offered.
• Collaborated with marketing team for targeted campaigns aimed at existing customers.
• Strengthened client relations through regular communication.
• Optimised business operations by streamlining account management processes.

This Role again was in the Energy Sector , as a Lead Generator