Deborah Nyantakyi Kankam

• Led internal engagement for MoJ’s climate resilience strategy, delivering 3 multimedia campaigns that increased awareness of climate risks across 12+ prison and court sites, reaching over 2,000 staff.
• Contributed to 25% increase in staff engagement metrics (internal comms survey).
• Coordinated 10+ site visits across secure estates, completing environmental data collection (temperature, CO₂, humidity) 100% on time while adhering to strict security protocols.
• Used MS Planner and Teams to manage 25+ stakeholder meetings, track actions, and align 5+ departments, supporting delivery amid competing strategic priorities.

Project Support – Circular Economy & Waste Pilot
Ministry of Justice – Voluntary Cross-Functional Role

• Produced senior-facing campaign video on waste management challenges, praised by Senior Strategy Board and used to advocate for clearer cross-agency accountability.
• Increased leadership engagement by securing 10+ contributions from senior staff, offering technical support and tailoring content to diverse audiences.
• Supported pilot rollout across 12+ secure sites, editing and distributing guidance materials and responding to 50+ implementation queries, ensuring smooth adoption of recycling practices.

• Delivered high-quality guest experiences in high-footfall international retail environment, contributing to 15% increase in customer satisfaction scores and boosting repeat visits.
• Resolved visitor concerns efficiently and empathetically in real time, maintaining 95% guest satisfaction rate and ensuring smooth customer journeys while upholding brand reputation.
• Adapted communication style to engage 1,000+ diverse international guests weekly using active listening and cultural awareness to build rapport.
• Supported visual merchandising and floor operations during peak tourist seasons, improving store flow and reducing congestion by 20% without compromising service quality.
• Recognised for professionalism and poise under pressure during high-volume periods and special events, receiving consistent positive feedback from management and customers.

• Successfully completed 5;-day competitive virtual consulting internship with over 30 participants, simulating high-pressure, real-world business scenarios.
• Led development of market entry strategy and 12-month implementation roadmap for simulated product launch, with team’s solution ranked among top 3 for its strategic clarity and commercial viability.
• Strengthened strategic thinking and client-focused communication by pitching solutions in virtual boardroom setting with feedback from professionals at PwC, Accenture, and Bain & Company.
• Spearheaded market research efforts within 5-member remote team, identifying 3 high-potential growth opportunities, and ensured their integration into final recommendations—contributing to 100% positive peer review score for leadership and collaboration.

• Planned and delivered 15+ sport and leisure activities and organized 5+ off-site excursions for groups of 30–50 international students, ensuring safety, engagement, and cultural inclusivity.
• Coordinated daily with 3 cross-functional teams (teaching, logistics, welfare) to deliver seamless student experience, contributing to 95% satisfaction rating in post-programme feedback.
• Supported students from 10+ nationalities, using adaptive communication techniques to foster inclusion and engagement across language and cultural barriers.

• Supported front-line housing and safeguarding teams by managing 100+ confidential records weekly, ensuring 100% compliance with GDPR and internal data protection standards.
• Streamlined filing and administrative workflows during 25% increase in caseload volume, reducing document processing time by 30% and improving team response efficiency.
• First-hand exposure to public service delivery, enhancing practical understanding of local housing policy, community engagement, and safeguarding protocols, contributing to more responsive and informed case management.