Deborah Newitt
Brighton,East Sussex
Summary
Dedicated and hard working team player
Organised, confident and proactive
Over 30 years of customer service experience
Driven to deliver high quality service
Administrative and accounting knowledge
Overview
20
20
years of professional experience
Work history
Property administrator
Ideal Property Sussex
Brighton, East Sussex
2023.05 - Current
- Show properties to prospective tenants.
- Negotiate terms with tenants to achieve maximum client profit.
- Carried out reference and credit checks on new clients.
- Coordinate with maintenance for required repairs.
- Answer emergency enquiries, booking relevant contractors.
- Deal with main utility providers to achieve up to date and accurate bills.
- Input invoices and quarterly VAT returns.
Bridal wear Shop Owner
Brides & Beyond
Brighton, East Sussex
2004.07 - 2023.05
- Optimised daily operations to achieve maximum efficiency and cost-effectiveness.
- Assessed customer tastes and budgets to recommend suitable items.
- Supervised staff to deliver top-quality service in alignment with company objectives.
- Swiftly resolved complex customer complaints to guarantee absolute customer satisfaction.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Invoices, Sales and VAT using Xero Software.
- Motivated team members to pursue and maximise sales opportunities, boosting revenue.
- Contacted suppliers to resolve price, quality and delivery issues.
- Sourced new suppliers, negotiated contracts and managed ongoing relationships..
- Made annual buying trips to preview new items and make purchases In line with current trends.
Education
BTec National Diploma - Hotel and Catering Management
Derby College of Further Education
Derby 09/1985 - 07/1987
Skills
- Written and verbal communication skills
- Problem solver
- Excellent telephone skills
- Complaint handling
- Outstanding customer service
- Xero Software
- Attention to detail
- Multitasking and prioritisation
Affiliations
- Running, choir, travel, cinema and theatre
Timeline
Property administrator
Ideal Property Sussex
2023.05 - Current
Bridal wear Shop Owner
Brides & Beyond
2004.07 - 2023.05
BTec National Diploma - Hotel and Catering Management
Derby College of Further Education
09/1985 - 07/1987