Deborah Morton

• Managed and operated a small business
• Developed wider experience in customer service
• Completed opening and closing procedures each day.
• Managed a small team of sales service operatives
• Mentored trainee sales operatives within the business and monitored their progress
• Recruited and trained staff members, leading by example to consistently elevate store standards.
• Monitored market trends, taking action to guarantee the store remained competitive.
• Employed exceptional visual merchandising skills to create eye-catching, inviting storefronts and interiors.
• Conducted staff appraisals and promoted ongoing professional development.
• Evaluated products to select a mix meeting current customer demand.

• Responsible for providing accurate and complete financial reference checks for bank customers
• Negotiated with banks and their customers and presented customers with account details
• Researched customers’ own documents and prepared reference checks for opening a bank account
• Owned financial administration activities to capture the customer's own bank account.
• Corresponded with clients to provide information, value and benefits of products and services.
• Developed professional relationships with clients to build trust, respect and reliability.
• Resolved complaints and minimised concerns by providing incentives.
• Provided demonstrations of features, benefits and value of products and services.
• Reminded clients regarding renewals to avoid delays and penalties.
• Effectively managed incoming and outgoing mail to maximise office efficiency.
• Liaised with customers to resolve enquiries, appointment requests and billing questions.
• Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
• Tracked accounts payable and receivables records.
• Maintained high standards of accuracy and quality in data entry and recordkeeping.
• Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.

• Completed gaming certificate for the UK games board in a casino.
• Minimised guest complaints by immediately notifying the disputes to the Table Supervisor.
• Maintained optimal pace of the game through appropriate handling of cards, dice and chips.
• Conducted table games, including American Roulette, Blackjack and Three Card Poker, according to game rules and casino policies.
• Perform visual inspections to guarantee the proper condition of casino equipment.
• Demonstrated mental calculation skills, handling chips and currency with 100% accuracy.
• Ensured outstanding gaming experience, working with Table Supervisor to meet table demand.
• Delivered exceptional guest service, resulting in 100% positive guest reviews.
• Provided game commentary, using clear, professional language to ensure guest comprehension.
• Utilised entertainment and small talk to establish fun and friendly environments.
• Collaborated with team members to provide efficient, dynamic, professional service to clients.
• Provided bespoke customer interactions, tailored to game abilities and experience.
• Fielded player enquiries and clarified game rules and procedures.
• Provided outstanding customer service from arrival to departure for first-class casino experiences.
• Engaged players at gaming tables to encourage betting and increase the length of stay.
• Determined winners and distributed winning chips to players.
• Announced transactions clearly, audibly and correctly and confirmed the correctness of bets and game pace.
• Complied with correct gaming procedures to avoid disputes.
• Observed government regulations, licensing conditions and safe gambling practices to meet compliance requirements.
• Thoroughly inspected playing cards, chips and equipment prior to commencement to maintain gaming integrity.
• Upheld technical standards in dealing, bet calculation and rule enforcement.

• Sales Promotions
• Worked as part of the promotions group in a well-known UK High Street store, providing members of the public with detailed gifts for Christmas time
• Developed skills in customer relations, speaking and dealing with the public
• Employed visual merchandising skills to present in-store displays of new products, increasing foot traffic by 60%.
• Proactively replenished stock on a fortnightly basis to maximise sales opportunities.
• Exceeded weekly targets through dedicated service and selling.
• Memorised promotional items and presentation items range details to provide first-class customer service.
• Operated cash registers with accuracy and processed cash and card transactions.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Updated product labelling and pricing to reflect discounts and offers.
• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Warmly greeted customers within 20 seconds of arrival to maintain service efficiency.
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
• Monitored display stock levels, replenishing for the consistently well-stocked sales floor.
• Processed returned or exchanged items and provided refunds to customers.
• Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
• Built lasting relationships with clients through customer service interactions.
• Assisted customers in locating specific items to boost satisfaction.
• Swiftly processed 80 sales per day using a computerised cash register.
• Qualified customers' product needs to provide tailored advice, increasing customer satisfaction by 70%.
• Resolved customer objections and disputes with patience and professionalism to promote repeat business.

Research and Development Chemistry

• I worked as part of a team on the development of plastics within the petrochemical industry.
• Tested products and raw materials against Quality Control (QC) standards.
• Handled reagents with care and precision.
• Tracked lab output and performance using LIMS software.
• Reported valid results in line with company standards.
• Shared ideas with team and management to drive continuous improvement within laboratory environments.
• Requested replenishment of laboratory stock ahead of low supply.
• Upheld clinical best practices and UKAS accreditation standards.
• Cleaned and tested equipment to support stable lab processes.
• Trained 4 junior laboratory technicians in lab best practices.
• Operated, maintained and calibrated lab equipment, consistently meeting accuracy and schedule targets.
• Performed testing procedures according to agreed laboratory protocols.
• Analysed test results to identify trends and produce accurate diagnoses.
• Delivered core assay techniques, including polymerase chain reaction (PCR) testing.
• Supported scientific investigations by keeping confidential records and presenting findings.
• Liaised with representatives from scientific companies, estates, contractors and engineers.
• Contributed original ideas and innovative solutions through provision of specialist know-how and advice.
• Recorded all data and results accurately and responsibly.
• Arranged safe shipment of research materials to and from laboratories.
• Organised and stored all chemicals substances, fluids and compressed gases according to safety instructions.
• Maintained full functionality of laboratory instruments and advised on sources for purchasing new equipment.

• For Research and Development, I worked within the laboratory completing research in the petrochemical industry
• Tested new product formulations, latex pilots and product experiments, assessing compliance against industry standards.
• Collaborated with supervisor to develop innovative formulations for automotive paint products to meet project needs.
• Supported the development of new product formulations through research in chemistry.
• Maintained, calibrated and cleaned laboratory and testing equipment to exceptional standards.
• Regularly updated chemical stock and apparatus inventories, ensuring safe, responsible care, storage and labelling.
• Modified and improved existing formulations to meet evolving requirements and industry specifications.
• Maintained a detailed understanding of critical industry standards to ensure continued in-house compliance across product testing.
• Aided continued product improvements through paint material and formulation testing and analysis.
• Estimated quantities and costs of materials and labour required for specific projects.
• Performed various technical support functions to assist scientists in development, analysis and testing.
• Operated specialised measuring equipment to capture precise and reliable readings.
• Applied safe procedures in a laboratory environment to protect against risk.
• Applied statistical analysis techniques to formulate comprehensive insights from large amounts of data.
• Maintained high-quality supplies sufficient to cover laboratory needs.
• Noted observations, calculated results and created reports.
• Upheld hygienic laboratory conditions for research objectivity.
• Prepared materials for experiments, tests and analyses.
• Owned execution of technical tasks to aid latex research.
• Froze and sliced specimens in preparation for experimentation.
• Set up and calibrated laboratory instruments with a high level of precision.
• Maintained laboratory equipment to guarantee accuracy and proper functioning.
• Collected samples meeting set standards as part of polymer research.
• Analysed data to support a team of professionals to capture insights from polymer research.
• Monitored experiments to guarantee conformance to strict specifications.
• Carried out routine laboratory tests to deliver reliable results within deadlines.