Deborah Morgan
Cheddar,Somerset
Summary
Accomplished professional with expertise in office management and employee leadership, demonstrating proficiency in file and records management, database maintenance, and Excel. Adept at prioritisation and time management, ensuring efficient office operations while maintaining confidentiality. Strong communicator with a proven track record in team building and customer service, committed to implementing company processes effectively. Career goals include further enhancing office efficiency and contributing to organisational success through strategic staff leadership and process optimisation.
Overview
18
18
years of professional experience
Work history
Crew Relations Manager
Tui Airways
Bristol Airport, Bristol
09.2022 - 11.2025
- Conduct daily checks of diaries for team calls and meetings.
- Support cabin crew welfare by managing attendance and ensuring compliance with absence policies.
- Complete necessary attendance review meetings efficiently.
- Facilitate investigation and disciplinary meetings as required.
- Perform daily administrative duties in accordance with company standards and quality systems.
- Review cabin reports daily, addressing welfare comments appropriately.
- Maintain cabin crew databases accurately to ensure reliable information for colleagues.
- Encourage cabin crew and pilot engagement through local communication initiatives.
- Become proficient in using company systems to provide effective support and advice.
- Monitor and replenish stationery supplies for all base users to enhance operational efficiency.
- Attend monthly TU meetings and update Representative as necessary.
- Quarterly H+S crew room checks, raising any concern's with the H+S Manager.
- To take advantage of of available on line Training courses to build on skill set.
- To use the Be rewarded and recognition tools to reward crew who went above and beyond.
Training and Resource Manager
DHL Supply Chain
Bristol Airport, Bristol
11.2018 - 08.2022
- To ensure all colleagues on site have the skills and Training required to Operate in a safe and compliant manner.
- To assess future and current Training requirements and build weekly rosters for the Trainers.
- To maintain training records, matrix and Training files.
- To upskill existing staff according to Operational requirements.
- To work with our Agencies to recruit colleagues and ensure a smooth transition into the world of Aviation.
- Communication is key
- Conducted individual appraisals and devise professional development plans to improve staff performance.
- Hold regular Team meeting to discuss Training plans and any issues.
- Scheduled staff and delegated assignments to adequately cover operational and project requirements.
- To oversew training and mentoring of new team members, promoting productivity and quality service.
- To support the implementation of a new online learning platform.
- To provide regular feedback on the progress of training and upskilling of colleagues
Receptionist in GP Surgery
Axbridge and Wedmore Medical Practice
Axbridge, Somerset
11.2017 - 06.2018
- To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and professional manner.
- To ensure an effective and efficient reception service is provided.
- Organized and assessed urgency of home visit requests.
- Processed and stored lab specimens at correct temperatures.
- Updated patient records for continued compliance with policies.
- Scheduled patient appointments using EMIS booking system.
- Completed start and end of day procedures for busy GP practice.
- Protected patient rights through continued discretion and confidentiality.
- Checked answering and fax machines to resolve pending messages.
- Produced high-volume repeat prescriptions.
- Responded calmly and compassionately in emergency situations.
- Maintained meticulous appearance of practice through ongoing cleaning and organization of lobby and waiting areas.
- Addressed patient concerns effectively, improving overall satisfaction levels.
Metering Administrator
Bristol Water
Bristol
07.2018 - 11.2018
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Answered approximately 30 + incoming calls and emails per day to achieve swift resolutions.
- To book surveyor appointments
- To liaise with schedulers with diary bookings.
- To check surveyors booked appointments on a daily basis.
- To carry out daily tasks according to rota duties.
- To carry out day to day housekeeping tasks.
- Use of bespoke Company computer systems
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Customer Service Agent
Bristol Airport
Bristol
05.2017 - 10.2017
- Welcomed customers to check-in area.
- Acted as first point of contact for customer issues and queries.
- Handled requests with friendly service and support, achieving positive customer feedback.
- Delivered customer service to ensure positive company experiences.
- Adhered to policies and procedures for company compliance.
- Logged customer information in secure systems, maintaining GDPR compliance.
- Addressed and resolved customer complaints in line with guidelines and within timeframes.
- Processed customer correspondence to reduce communication delays and improve satisfaction ratings.
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Assisted new staff acclimate to customer service team and mentored on successful strategies.
PA to Company Directors
R.Tincknell and Sons
Wells, Somerset
08.2016 - 04.2017
- Drafted correspondence and compiled reports with precision and attention to detail.
- Organised personal and professional calendars, ensuring timely reminders of upcoming meetings and events.
- Processed mail, email, and phone enquiries, reducing correspondence backlogs.
- Coordinated large-scale events and conferences, providing planning and on-the-day support for smooth execution.
- Checked and opened mail to enable prompt response to correspondence, bills, and invoices.
- Assisted with photocopying, scanning, and basic clerical tasks to support staff workflow.
- Documented staff entitlements and expenditures, matching information against allowances.
Senior Cabin Crew
BMI Regional Airline
Bristol Airport, Bristol
04.2016 - 07.2016
- Followed company regulations and rules to promote a safe environment for travellers and employees.
- Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
- Enforced lost and found procedures for any items inadvertently left behind by travellers.
- Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
- Stocked the cabin with all necessary supplies, including safety guides, air sickness bags and cleaning products after every flight.
- Served food and beverages to 49 passengers per flight, consistently complying with airline health and safety standards.
- To represent the Company in a professional manner.
Base Coordinator
easyJet
Bristol Airport, Bristol
04.2008 - 03.2016
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Registered visitors, guests and contractors upon arrival, providing relevant building access passes.
- Guided stationery and office supplies purchasing activities to achieve budgetary targets.
- Worked to facilitate positive, productive working environments through reliable administrative support.
- Supported Cabin Crew and Pilot Community with HR queries, IDs, car parking and uniform requests.
- Completed Health and Safety checks to ensure we were Compliant.
- Managed the grounded Maternity crew by producing rosters and KIT days.
- Supported new Coordinators with Training and support.
- Qualified as disruption crew .
Education
NVQ Level 3 - Business and Administration
Norton Radstock College
Radstock03.2008
NVQ Level 1 - ECDL
Bridgewater College
Bridgewater07.2007
GCSEs - English Language, English Literature, History, S
Notre Dame Convent School
London07.1980
Skills
- File and records management
- Team building
- Communication skills
- Office management
- Time management and prioritization
- Confidentiality expertise
- Excel proficiency
- Database administration
- Staff leadership
- Reporting and documentation
- Attention to detail
- Effective listening
- Customer service excellence
- Process implementation understanding
- Inventory management
- Employee supervision
- Customer relations
Timeline
Crew Relations Manager
Tui Airways
09.2022 - 11.2025
Training and Resource Manager
DHL Supply Chain
11.2018 - 08.2022
Metering Administrator
Bristol Water
07.2018 - 11.2018
Receptionist in GP Surgery
Axbridge and Wedmore Medical Practice
11.2017 - 06.2018
Customer Service Agent
Bristol Airport
05.2017 - 10.2017
PA to Company Directors
R.Tincknell and Sons
08.2016 - 04.2017
Senior Cabin Crew
BMI Regional Airline
04.2016 - 07.2016
Base Coordinator
easyJet
04.2008 - 03.2016
NVQ Level 3 - Business and Administration
Norton Radstock College
NVQ Level 1 - ECDL
Bridgewater College
GCSEs - English Language, English Literature, History, S
Notre Dame Convent School