Summary
Overview
Work history
Education
Skills
Affiliations
Custom
Personal Information
Timeline
Generic

Deborah Miles

Summary

Skilled healthcare professional with expertise in IV drug administration, medicine management and male and female catheterisation. Proficient in IV cannulation, venepuncture, blood collection, and transfusion. Demonstrates strong competencies in tracheostomy care, stoma care, neurogenic bowel management, and VBG. Adept at performing blood cultures, basic life support, infection control, patient moving and handling, risk assessments, pain management and digital rectal stimulation.

Committed to delivering exceptional patient care with a focus on effective communication principles and maintaining high standards of infection control. Career goal includes advancing clinical skills and contributing to innovative patient care solutions.

Dedicated health service management professional with experience in medical care work. Skilled in healthcare planning and coordination, achieving productive, profitable business operations. Passionate in delivering safe, quality clinical support to achieve first-class service user ratings.

Motivated, with years of experience providing quality care in fast-paced settings. Plans and coordinates staff and resources to meet high-volume patient needs. Quick thinking and adaptable to evolving business and service user requirements.

Experienced Clinical Manager known for driving operational excellence and enhancing patient care. Led teams to implement innovative healthcare solutions, resulting in improved service delivery and patient satisfaction. Skilled in fostering collaborative environments, ensuring regulatory compliance, and managing complex clinical projects to successful outcomes.

Overview

39
39
years of professional experience
6058
6058
years of post-secondary education

Work history

Clinical Manager

Active Care Group
08.2023 - 01.2025
  • Take ownership and accountability of managing the holistic complex care of clients in its entirety to include clients Support Workers (SWs) wellbeing
  • Partnership with MDT to support new and existing clients by developing, completing reviewing and updating clients’ personalised car plan and risks
  • Working alongside recruitment and schedulers to ensure clients are effectively source and SW’s are trained and skill to maintain the safety of themselves and clients
  • Provide clinical on call support and training during induction of new SW’s
  • Initiate, manage and where appropriate escalate safeguarding and disciplinary processes, best interest, complaints and manual handling safety concerns in line with policy and procedures
  • Conduct observations of SW’s within the clients home
  • Attend case conferences, meetings and updates as required
  • Maintain and update my specialized skills and learning through regular update, online and in person sessions in line with current best practice and regulatory requirements
  • Delegated clinical nursing tasks to meet patients' care requirements.
  • Collaborated with external providers to meet patient care continuity needs.
  • Coordinated staff training sessions, enhancing team members' skills and knowledge.
  • Improved patient satisfaction by developing and implementing new care protocols.
  • Adopted latest technology solutions into clinical operations, streamlining tasks and improving productivity.
  • Monitored budget expenditure to avoid unnecessary costs whilst ensuring optimal level of service provision.
  • Managed multidisciplinary team for delivery of high-quality patient care.
  • Fostered positive relationships with patients and their families, enhancing the reputation of the clinic in the community.
  • Implemented changes in clinical practices, improving compliance with healthcare regulations.
  • Collaborated closely with physicians for development of comprehensive patient treatment plans.

Adult Nurse

Sandwell and West Birmingham Hospital NHS Trust
01.2019 - 07.2023
  • Assessing and monitoring patient condition, checking vital signs and actioning appropriately to optimised patient wellbeing
  • Arrange or process diagnostic tests, within the hospital or community
  • Advocate for patients and encourage involvement in their care
  • At times liaising with MDT and family to ensure the patient needs are raised and met
  • Promote safe and timely medication administration
  • Reporting, clarifying or correcting any errors with the prescriber or pharmacist
  • Check equipment, and emergency stock to ensure they are clean, in working order and ready to be accessed and used
  • Supervise and support newly qualified nurses and student
  • Update and maintain mandatory, skills and qualification
  • Attend continual professional development meetings alongside staff meetings, additional course and non-mandatory training
  • Oversaw, trained and mentored student and junior nursing staff.
  • Improved patient comfort by administering medication and providing emotional support.
  • Worked closely with fellow nurses, doctors and clinicians for consistent communication and continued best care practices.
  • Maintained accurate, up-to-date patient records, maximising data accuracy.

Frailty Nurse

Sandwell and West Birmingham Hospital NHS Trust
08.2022 - 04.2023
  • Working with MDT which are community and hospital based, I would identify and assess frail elderly patients in A&E, for quick efficient same day discharge
  • Therefore, reducing wait times, prevent bed blocking, and promote care within the community
  • Leveraged person-centred care to develop care plans and enhance recovery process.
  • Used oral, topical and IV medications to manage patient symptoms.
  • Coordinated discharge planning activities for smooth transition from hospital to home environment.
  • Safeguarded patients' wellbeing with diligent observation and immediate action on any changes in condition.

Housing Officer

Wolverhampton Homes
07.2009 - 01.2016
  • Dealt with the day to running of a team which consisted of housing inspectors and managers, letting officers, homeless teams
  • Handling customers enquiries, complaints via phone, email or in person
  • With the aim to effectively resolve or preempt any housing or financial issues
  • Arranging and reporting repairs on behalf of the tenant and reporting them to the appropriate team
  • To ensure issues and or complaints are dealt with in a timely manner
  • Managing the bills on void properties to ensure the payments are correct, thus preventing overpayment to customers or to Wolverhampton Homes
  • Using specific databases and or computerised systems to ensure information is received accurately and with clarity
  • Arranging meeting with the team to ensure full collaboration to promote effective teamwork
  • Worked with income recovery team to resolve breaches of tenancies in line with established procedure.
  • Represented organisation's value and mission statement at conventions, seminars and other events.
  • Maintained expenditure reports detailing breakdown of costs spent on supplies, equipment and services.
  • Advised tenants on their rights and responsibilities fostering mutual respect between landlords and occupants.

Prison Drug Worker

Drakehall Women’s Prison
08.2000 - 07.2011
  • Working in a female prison Rehabilitation unit, through counselling, group activities and one to one session to provide tools to remain substance abuse free, whilst in prison or on return to their community
  • Establishing connections with drug agencies, housing, social workers and families to promote a drug free lifestyle
  • Recruitment of staff and selecting motivated prisoners to the unit

Child Care Worker

Premier House and Wallace House
07.1997 - 01.2000
  • Encourage, promote and provide a stable home and healthy lifestyle and activities for 12-17years old whilst they are in the care system
  • Maintaining contact with internal, external agencies and families to enable a smooth transition back into normal society
  • Maintaining contemporaneous notes, budgeting, training of new staff and being a nominated Key worker for individuals
  • Fostered creativity in children with imaginative play and craft sessions.
  • Optimised emotional and social skill development, interacting with children through activities such as running, reading and painting.
  • Reported to manager regarding issues and concerns of parents and children respecting confidentiality and privacy regulations.
  • Employed a friendly approach to enhance communication and build rapport with children with various difficulties.
  • Organised field trips for cultural exposure and learning opportunities.
  • Addressed parents' questions regarding childcare strategies to reassure them about their ward's well-being.

Care Assistant

Acorn Homecare Agency
07.1995 - 07.1997
  • Provided holistic care to the housebound
  • Undertaking shopping and cleaning duties, assisting with personal care, with the aid of another carer or personal aids and or equipment
  • Assisted in daily living activities for enhanced patient comfort.
  • Maximised patient comfort by accurately assessing pain levels and administering pain-relieving medication.
  • Optimised patient satisfaction through compassionate, considered care and communication.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Respected privacy and dignity of each resident during provision of care services.

Shop Assistant

The Clothes Tree
02.1994 - 07.1995
  • Provided retail advice and assistance to customers, stocktaking and cashier duties using a till
  • Documented stock count and operations to track usage and procurement.
  • Improved product visibility with strategic shelf arrangements.
  • Demonstrated product usage and features to customers.
  • Totalled bills using maths skills and maintained accurate till count.
  • Built rapport with frequent shoppers to foster loyal customer base.

Cashier

Lo-cost and Gateway Supermarket
10.1986 - 04.1990
  • Assisted customers with sale enquiries and shop products
  • Manual and safe handling of stock
  • Ensuring working environment is safe for both staff and customers
  • Restocking of shelves
  • Managed queue effectively during peak hours for seamless checkout process.

Sewing Operative

Wolverhampton Royal Voluntary Service
09.1985 - 09.1986
  • Remodeling old clothing
  • Mending and making clothing for social services clients
  • Maintained clean work area with regular tidying up tasks.

Education

Bachelor of Science with Honours - Adult Nursing

Birmingham City University
01.2019

Level 1 course - Enhanced Care Acute Medicine

Sandwell NHS Trust
07.2022

Diploma - Maternal Health and Reproductive studies

Worcester University
07.2016

Skills

  • IV drug administration
  • Medicine management
  • Male and female catheterisation
  • IV cannulation
  • Venepuncture
  • Blood collection
  • Transfusion
  • Principles of communication
  • Tracheostomy care
  • Stoma care
  • Neurogenic bowel management
  • VBG
  • Blood cultures
  • Basic life support
  • Infection control
  • Patient moving and handling
  • Falls risk
  • Pain management
  • NIV trained
  • Digital rectal stimulation

Affiliations

  • NMC
  • RCN

Custom

  • Transport administrator for a local moving company.
  • Clerical administrator for a Women’s cooperative.
  • Youth Team events planner for a local charity.

Personal Information

Title: Registered Nurse

Timeline

Clinical Manager

Active Care Group
08.2023 - 01.2025

Frailty Nurse

Sandwell and West Birmingham Hospital NHS Trust
08.2022 - 04.2023

Adult Nurse

Sandwell and West Birmingham Hospital NHS Trust
01.2019 - 07.2023

Housing Officer

Wolverhampton Homes
07.2009 - 01.2016

Prison Drug Worker

Drakehall Women’s Prison
08.2000 - 07.2011

Child Care Worker

Premier House and Wallace House
07.1997 - 01.2000

Care Assistant

Acorn Homecare Agency
07.1995 - 07.1997

Shop Assistant

The Clothes Tree
02.1994 - 07.1995

Cashier

Lo-cost and Gateway Supermarket
10.1986 - 04.1990

Sewing Operative

Wolverhampton Royal Voluntary Service
09.1985 - 09.1986

Bachelor of Science with Honours - Adult Nursing

Birmingham City University

Level 1 course - Enhanced Care Acute Medicine

Sandwell NHS Trust

Diploma - Maternal Health and Reproductive studies

Worcester University
Deborah Miles