- Travelling
- Spending quality time with friends and family
- Walking
Deborah Lloyd
Newcastle upon Tyne,Tyne & Wea
Summary
Leads governance, compliance, and meeting documentation to support accurate decision-making and regulatory standards. Manages policy updates, CQC reporting, and records audits to maintain clear control across care and administrative processes. Coordinates communication with professionals, staff, and families to support informed and respectful service delivery.
Overview
32
32
years of professional experience
Work History
Company Secretary
Lincoln Healthcare Group Ltd
Newcastle upon Tyne, Tyne & Wear
02.2004 - 12.2026
- Managed daily homecare operations, maintaining consistent care quality for clients.
- Coordinated care delivery aligned with person-centred plans and individual preferences.
- Coordinated communication between health professionals to support care decisions effectively.
- Completed CQC and local authority reports, meeting required documentation standards.
- Processed payroll to maintain accurate, timely staff records for operations.
- Processed invoicing, purchase orders, and in-house accounts reconciliations accurately.
- Updated policies and procedures, verifying compliance across collaborating teams consistently.
- Audited staff performance files and client records for compliance verification.
- Managed HR administration and handled staff onboarding requirement processing and documentation.
- Delivered training sessions and maintained accurate training records for development tracking.
- Deliver community care calls, prioritising urgent needs and maintaining communication records.
- Handled complaints and compliments through clear, courteous customer communication.
- Conducted disciplinary hearings, preparing meeting paperwork and recording outcomes accurately.
Administrator
Ascot House
Newcastle upon Tyne, Newcastle upon Tyne
08.2003 - 02.2004
- Update personnel files and coordinate staff training records with line manager.
- Maintain manager diary entries for daily appointments, priorities, and scheduling needs.
- Review staff hours, verify accuracy, and confirm payroll-ready submission details.
- Manage care home fees and client personal monies using accurate records.
- Answer incoming calls and handle action queries for timely support responses.
- Coordinate families and clients to track requests and resolve queries.
Agency Support Worker
Bupa Healthcare Professionals / BNA
Newcastle upon Tyne, Tyne & Wear
12.2002 - 08.2003
- Provided person-centred care across care homes and community settings.
- Delivered personalised daily support aligned with individual preferences and needs.
- Administered prescribed medication according to dosage instructions and care plans.
- Improve well-being through consistent personal care hygiene assistance and dignity-focused support.
Care Assistant /Administrator
Helen McArdle Care
Newcastle upon Tyne, Tyne & Wear
01.1995 - 12.2002
- Delivered daily care in care home by meeting resident needs effectively.
- Maintained staff personnel records and updated training files on schedule.
- Liaise with NHS CQC and health professionals to support resident needs.
- Handled resident fees and processed personal allowance administration with accuracy.
- Produced invoices for care delivered, supporting accurate and timely billing processes.
- Manage inbound telephone calls, delivering courteous assistance and accurate caller information.
- Processed staff payroll for accurate, scheduled employee payment execution.
Education
NVQ Level 3 - Advanced Level Apprenticeship in Adult Social Care
Skills for Care & Development
Newcastle upon Tyne2014
Hotel & Catering Management
Newcastle College
Newcastle upon Tyne1995
Skills
- Corporate governance and compliance
- Meeting documentation
- Policy development
- Team collaboration
- Effective communication
- Compliance reporting
- Time management
- Leadership skills
Interests
Accomplishments
- Finalist National Care Awards 2011
Additional Information
- Valid DBS - update service
Timeline
Company Secretary
Lincoln Healthcare Group Ltd
02.2004 - 12.2026
Administrator
Ascot House
08.2003 - 02.2004
Agency Support Worker
Bupa Healthcare Professionals / BNA
12.2002 - 08.2003
Care Assistant /Administrator
Helen McArdle Care
01.1995 - 12.2002
NVQ Level 3 - Advanced Level Apprenticeship in Adult Social Care
Skills for Care & Development
Hotel & Catering Management
Newcastle College