Deborah Lawrence

Assisted with office operations by managing patient and staff enquiries and complaints through email, phone, and in person.
Handled parking issues and queries as lead for parking, responding to enquiries from Colchester Hospital, Ipswich Hospital, and surrounding areas, while managing cancellation of penalty charge notices.
Facilitated sales of discounted bus tickets for staff and processed travel reimbursements for patients.
Produced and issued staff ID badges, managed rail warrants, and processed payments for private patient procedures.
Oversaw invoicing and parking payments, ensuring proper banking of office income and charitable funds.
Managed daily petty cash and cash reconciliation, maintained secure storage, ensured accurate record-keeping for audit purposes, and supported general office duties including data entry, filing, and document handling. I provided cover at the main reception welcome desk.

Supervising and training staff, cashiering and taking payments for rooms above the pub, banking and cashing up at the end of the shift and providing a float throughout the day , ordering stock for the bar and in the kitchen, waitressing and table service, cooking and assisting the chef in the kitchen if staff shortages, cleaning and locking up the pub

Organised stock inventory to prevent shortages during peak hours.

Checked identification of customers to enforce age restriction laws on alcohol consumption.

Scheduled shifts for staff members for efficient operation of the bar.