Deborah Hinckesman

Purple Bricks are the UK's largest Estate Agents with a platform that enables buyers and sellers to engage 24/7, Purplebricks has transformed the market - saving customers tens of millions of pounds along the way - and as a result within five years of launch, Purplebricks is number one at selling houses in the UK, selling three times more properties than its nearest competitor. The role is a remarkably busy and demanding one that changes day by day as needs require. My role is diverse and includes;

• Manage the email inboxes for the Chief Sales Officer & Regional Directors, replying where needed on their behalf and highlighting any urgent issues that need their immediate attention
• Assessed cost-effective alternatives to existing processes to help reduce spending in line with targets.
• Maintained accurate data outlining sales, expense and staff activities.
• Reviewed sales activities and identified root causes of under-performance to drive measurable improvements.
• Analysed consumer trends using influence to influence expansion activities and meet current market demand.
• Tracked sales and order information by navigating internal computer system.
• Complex calendar management with focus on proper allocation of executive availability
• Contribute to smooth business operations by planning and organizing online & in person meetings and events / conferences throughout the UK
• Produce daily reports, spreadsheets and presentations to support executives and boost team efficiency
• Expenses - collating and submitting for approval on a timely basis
• Booking travel and hotels for conferences, meetings and events
• Taking accurate notes of board meetings etc.
• And producing actions
• Created a recruitment needs and wants system for accurately recording field based vacancies
• Any ad hoc duties

• LSH Auto are one of the world's largest Mercedes-Benz retailers, part of the Lei Shing Hong Group, based in China, they operate 143 dealerships across the globe
• The UK division is LSH Auto UK Limited who currently operate 9 dealerships based in the Manchester & Birmingham market areas employing over 750 staff
• LSH Auto pride themselves on offering the highest level of customer service & experience whether you are buying a vehicle or need the smallest part and are investing heavily in new sites across the 2 market areas, the first of which have just opened in Stockport & Erdington
• Manage complex and frequently changing travel arrangements and coordinated pre-planning of trips
• Responded to emails and other correspondence to facilitate communication and enhance business processes
• Manage administrative functions, including complex calendar management with focus on proper allocation of executive availability
• Coordinating domestic and international travel arrangements, including booking flights, hotels and ground transportation
• Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls
• Produce accurate office files, updated spreadsheets and presentations to support executives and boost team efficiency
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors and VIP visitors from abroad

• FAUN Zoeller are the largest manufacturer of refuse collection vehicles in Europe and FZ UK are the UK Sales & Service division in the UK for Group in Germany
• I was responsible for full PA support to the CEO and other Directors
• Full diary management, booking and making appointments with clients and suppliers
• Organizing travel and accommodation in UK and abroad
• HR & payroll administration for all staff (including contracts, offer letters etc.)
• Retaining the ISO 9001 / 14001 accreditation and maintaining the company H & S plus the marketing of the UK brand this includes a new website
• Creating and editing the 'in house' magazine 'STOPPRESS', designing and purchasing marketing goods, twitter feed, new brand advertisements for trade press
• Organizing major exhibitions in UK including stand design, catering, accommodation and logistics and all ad hoc duties

• Responsible for the setting up and running of small but very busy office based in Coventry, West Midlands, Creating a new technologically advanced speaker system to high profile clients in the United Kingdom and abroad
• Full secretarial support to the CEO & Sales Director - including all the quotations and contracts issued to clients
• All business & travel requirements for all staff as required
• Full diary management for the company
• Producing weekly and monthly reports or sales team, manufacturing and accounts
• Liaising with clients at all levels from initial enquiry through to after sales support
• Creating all HR documentation from scratch
• Creating and maintaining the company website & organizing exhibitions
• Creating the PR for the company for our website and the trade magazines

• Full secretarial support to the MD & Sales Manager - including all of the quotations and contracts issued to clients
• All business & travel requirements for MD as required
• Full diary management for the company
• Processing all the accounts
• Liaising with clients at all levels from initial enquiry through to after sales support
• Liaison with the head office in Holland
• Organising all the exhibitions in the UK
• Creating and maintaining the company website
• Creating the PR for the company for our website and the trade magazines
• Ensuring that the rest of the team were competent in all areas of the Business

• Reporting to the Managing Director and responsible for the following:-
• Control of Northern Hemisphere for Pease International Limited
• Liaison with partner office in Australia
• Full secretarial support
• All business & personal requirements for CEO
• Organising all travel arrangements both in UK and Internationally
• Processing all the UK accounts
• Liaising with major corporate clients at all levels
• Customer support & relations
• Staff Training
• Sales & Marketing for the company
• Responsible for all staff employed in the UK office (Allan Pease is the best-selling author of motivational and sales training books - although I have always been in sales it was working with him that taught me a huge amount about how to sell and market yourself, and your company, via the telephone, which in many cases is the only contact the customer has, and how many companies in the UK don't yet do this.)

• Reporting to the Managing Director and responsible for the following:-
• Full secretarial support
• Liaison with our German parent company including translation
• Dealing with quotations and correspondence
• Book keeping duties
• Customer liaison
• Order tracking and maintaining stock levels
• Reason for leaving: Company relocation

• D Export Car Sales, Responsible for the following
• Direct retail sales of Motor vehicles
• Liaison with major European automotive suppliers
• Organising financial packages and working with UK banks
• General book keeping
• Interviewing & training of staff
• Reason for leaving: Moved back to the UK.