Deborah Henning
Croydon
Summary
Qualified highly experienced Executive Assistant with over 17 years' experience varied administrative work, excellent organisational skills and the ability to multi-task, working to often tight deadlines. I work efficiently with a can-do attitude and am able to communicate with colleagues at all levels.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
Work history
Corporate Finance PA
Panmure Gordon
04.2019 - 09.2024
- Providing secretarial support to 6 MD'S as well as a team of 26 Corporate Advisory & Broking
- Complex and extensive diary management
- Produce monthly audit reports for senior management
- Updating CRM System (Singletrack) on daily basis
- Organising all aspects of European and International travel
- Maintain Company Corporate Client List, CRM and Pipeline Reports
- Produce weekly summary sheets for department and sector prospects
- Update transaction tombstones
- Office Management, Overseeing the facilities and operational management of the building
- Onboarding new starters
- Managing administrative tasks, including passes, supplies, and ordering replacements before they run out
- Covering reception, meeting room management, meeting and greetings guests, coordinating couriers
- Proof checking and ordering Business Cards
- Assisted in designing Panmure Gordon's documentation template in Microsoft Office followed by new template in PowerPoint and liaised with software designers.
Executive Assistant
Morgan Stanley
07.2018 - 04.2019
- Extensive Diary management – Arrangement of meetings/conference calls/interview schedules and management of calendar for a large team
- Extensive Travel – complex itineraries for trips
- Expense Management - Preparation and processing of complicated expense reports in a timely fashion ensuring adherence to Firm and Sales & Trading policy
- Visa Arrangement
- Invoice Management –Preparation and processing of complicated invoices to meet payment deadlines
- Databases/Spreadsheets - Maintaining accurate client information and update Firm client information
- Room Bookings – organise room bookings and catering internal and external
- Transportation – booking cabs, hotel bookings, providing currency etc
- Phone Coverage – extensive phone coverage using the dealerboard & avaya phone
- Conference Calls – organise conference calls/video conferences
- Presentation Material using Word, Excel & PowerPoint for presentations.
Personal Assistant/Team Secretary
Grant Thornton
01.2015 - 07.2018
- Personal Assistant to two directors
- Proactive itinerary planning, researching and considering reasonable alternative cost effective travel
- Project manage large and complex events
- Reviewing and sourcing venues for events, whilst developing strong relationships with event coordinators
- Collate distribution lists, invitations and track RSVP's using CRM database
- Ensuring all logistics are in place to enable smooth running of event on the day eg attendee badges, delegate packs, audio/visual arrangements
- Post event tasks, managing evaluation forms, thank you emails
- Billing clients and creating reports to manage the teams WIP
- Updating departments provisions and Pledges spreadsheet for invoicing at the end of each month
- Creating contracts, and running all necessary checks
- First point of contact for all senior members of the department and acting as the 'gate-keeper'
- Manage communications, monitor emails, post and calls taking appropriate action, escalating or delegating accordingly
- Proof read and sense check all communications and documentation, complying with brand and risk procedures
- Managing junior support staff, monitoring workload and ensuring department is running smoothly and efficiently
- Facilitate all logistical arrangements and ensure all documentation is prepared in advance of meetings
- Collate and process expenses and invoices ensuring compliance with policy and approval process
- Arranging all team activities i.e
- Christmas Party, team social etc
- Maintain client contact and relationship databases
- Meet and greet visitors for senior members of staff
- Efficiently deal with telephone calls / messages / emails, as well as monitoring and responding to e-mails on behalf of the team members.
Executive Assistant to CEO
Skills Active
08.2014 - 12.2014
- Extensive diary Management
- Organise and coordinate travel arrangements within the UK and internationally
- Management of credit card expenses for the CEO and Board Members
- Prepare and attend all Board and Senior Management Meetings
- Organise and coordinate internal meetings and arrange attendance at external meetings
- Prepare and manage correspondence, documents and reports
- Draft and publish a monthly internal communications bulletin.
Programme Secretary
The Salvation Army
01.2009 - 08.2014
- Provide secretarial and administrative support for 2 divisional Directors (Evangelism and Community Services) in accordance with agreed procedures, including: Diary management
- Arranging and coordinating internal and external meetings
- Keeping meeting agendas, minutes and report writing
- Preparing correspondence, communications, presentations etc
- Provide critical assistance to the Directors at divisional events, including: Establish and maintain filing systems for correspondence and information
- Design and publish of posters, programmes and powerpoint for upcoming events
- Registration of delegates
- General troubleshooting and ensuring the smooth running of events
- Maintain and update Disclosure and Barring Service (DBS) checks, References and Safe and Sound information on volunteers
- Using Microsoft Excel keep updated databases for people attending events.
Clerk Typist
Rathfriland Health Centre
10.2004 - 09.2008
- Respected and maintained the privacy and dignity of clients, to ensure client confidentiality at all times
- Maintained practice and Doctors' diaries
- Maintained medical records and report statistics
- Participated in staff and educational meetings
- Operated surgery switchboard
- Registered patients according to hospital protocols
- Explained clinic policy to patients while receiving and delivering messages
- Handled and managed the continuous flow of information in doctors' offices
- Organised and maintained forms and office stationary required for front desk activities
- Constructed spreadsheets managed data and created documents using desktop publishing programs and digital graphics
- Scheduled patient's hospital admission, file and complete medical reports and insurance forms.
Oakdale House
03.2003 - 09.2004
- Set-up from scratch an administration functions at Newry Fire Station, including introducing a new filing and diary meeting system.
Newry Fire Station
03.2003 - 09.2004
- Set-up from scratch an administration functions at Newry Fire Station, including introducing a new filing and diary meeting system.
Education
G.C.S.E -
St Malachy's High School
NVQ Level 2 Administration
Newry and Kilkeel Institute of Further and Higher Education
01.2001 - 04.2003
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RSA Word Processing
01.2001 - 04.2003
European Computer Driving License
N.H.S Trust
Skills
- Ability to handle several situations at once with confidence
- Accuracy, excellent organisational skills, confidentiality, planning and time management
- Designing posters, tickets, advertisements for events
- Met deadlines consistently
- Relevant experience in software applications such as Lotus Notes, Word Excel, PowerPoint and Publisher
- Accept and adhere to the need for strict confidentiality
- Initiative, reliability, stress tolerance, customer-service orientation
- Willingness to work in a flexible schedule and high workload
Custom
- Exercise classes
- Walking
- Reading
- Meeting new people
- Socialising
Timeline
Corporate Finance PA
Panmure Gordon
04.2019 - 09.2024
Executive Assistant
Morgan Stanley
07.2018 - 04.2019
Personal Assistant/Team Secretary
Grant Thornton
01.2015 - 07.2018
Executive Assistant to CEO
Skills Active
08.2014 - 12.2014
Programme Secretary
The Salvation Army
01.2009 - 08.2014
Clerk Typist
Rathfriland Health Centre
10.2004 - 09.2008
Oakdale House
03.2003 - 09.2004
Newry Fire Station
03.2003 - 09.2004
NVQ Level 2 Administration
Newry and Kilkeel Institute of Further and Higher Education
01.2001 - 04.2003
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RSA Word Processing
01.2001 - 04.2003
European Computer Driving License
N.H.S Trust
G.C.S.E -
St Malachy's High School
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