Deborah Harwood
Hinckley,Leicestershire
Summary
Accomplished administrative professional with extensive expertise in office administration and a strong focus on confidentiality maintenance. Demonstrates proficiency in Microsoft Office, digital filing systems, and database handling, ensuring data entry accuracy and effective record-keeping. Known for a collaborative approach and initiative showing, excelling in multitasking and managing extensive email correspondence. Adept at document preparation, minute taking, and maintaining a personable telephone manner. Career goals include further enhancing skills in administrative support while contributing to organisational efficiency.
Organised Team Secretary with talent for streamlining office operations and enhancing team productivity. Skilled in managing schedules, coordinating meetings, and handling confidential information with discretion. Recognised for improving workflow processes and fostering collaborative work environment.
Background in clerical and secretarial roles with proven knowledge and skills, contributing to efficient office operations.
Overview
19
19
years of professional experience
25
25
years of post-secondary education
Work history
Team Secretary
George Eliot NHS Trust
Nuneaton, Warwickshire
05.2025 - Current
- Liaised with various departments to facilitate cross-functional collaboration.
- Dealt efficiently with incoming post and emails to enable prompt responses.
- Handled telephone enquiries professionally, facilitated effective communication.
- Provided administrative support, enhanced workflow processes.
- Maintained confidentiality with handling sensitive documents and information.
- Organised documentation for easy access and retrieval.
- Worked in team of 4 to provide fully comprehensive secretarial and administrative service to Respiratory department.
- Completed ad-hoc administrative and secretarial tasks including scanning, photocopying and proofreading.
- Followed written and verbal procedures, completing tasks with accuracy and efficiency.
- Processed inbound communications, forwarding to relevant departments for resolution.
- Scanned and uploaded documents into digital filing system.
- Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.
- Handled basic clerical needs to help staff focus on more pressing matters.
- Accepted dictation from staff and created professional documents from provided information.
Medical Secretary
South Warwickshire NHS Trust
Warwick, Warwickshire
08.2023 - 05.2025
- Contributed to team meetings, providing relevant insights from front desk activities.
- Promoted a positive patient experience through professional telephone etiquette.
- Managed medical records, ensuring accuracy and accessibility.
- Transcribed medical reports accurately, reducing errors in documentation.
- Maintained patient confidentiality by adhering to strict data protection policies.
- Provided administrative support to medical staff, enhancing their productivity levels.
- Answered phone enquiries and transferred calls to specific departments.
- Photocopied and scanned documents to update patient records.
- Addressed questions, escalating issues and complaints to management.
- Managed and successfully resolved patient inquiries, maintaining records and informing relevant personnel.
- Maintained tidy work area to support cleanliness and quality standards.
- Followed written and verbal directions, managing high-volume details and tasks with accuracy.
- Shared communications between medical staff and patients.
- Facilitated clear communication between patients and healthcare providers.
Anaesthetic Secretary
South Warwickshire NHS Trust
Warwick, Warwickshire
03.2017 - 08.2023
- Managed stock of office supplies, eliminating unnecessary expenditure.
- Facilitated efficient communication by managing correspondence via post and email.
- Prioritised workload to meet tight deadlines.
- Maintained confidential records, safeguarding sensitive corporate information.
- Created a systematic filing system, ease of document retrieval was achieved.
- Followed written and verbal procedures, completing tasks with accuracy and efficiency.
- Addressed inquiries and responded via email or telephone follow-up.
- Updated files and records with precise system navigation.
- Received and placed telephone calls to clients and prospective clients.
- Checked stationery supplies and ordered low-stock items quickly to meet demand.
- Managed queries in person, by phone and via email with exceptional customer care.
- Scanned and uploaded documents into digital filing system.
- Handled basic clerical needs to help staff focus on more pressing matters.
- Improved client relationships through professional telephone etiquette.
- Performed data entry tasks; ensured accurate record keeping within the company database.
Cytology Secretary
University Hospitals Coventry and Warwickshire
Coventry, West Midlands
08.2006 - 02.2017
- Managed stock of office supplies, eliminating unnecessary expenditure.
- Maintained confidential records, safeguarding sensitive corporate information.
- Enhanced company communication with accurate minute-taking during meetings.
- Created a systematic filing system, ease of document retrieval was achieved.
- Liaised with other departments to ensure smooth inter-departmental communications.
- Followed written and verbal procedures, completing tasks with accuracy and efficiency.
- Handled customer inquiries effectively; increased customer satisfaction rates.
- Updated files and records with precise system navigation.
- Addressed inquiries and responded via email or telephone follow-up.
- Maintained accurate and up-to-date databases containing confidential information.
- Organised and maintained filing system for easy staff access.
- Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.
- Performed data entry tasks; ensured accurate record keeping within the company database.
- Prioritised workload to meet tight deadlines.
Education
GCSEs - Maths
Higham Lane School
Nuneaton 09.1986 - 05.1998
GCSEs - English
Higham Lane School
Nuneaton 09.1986 - 05.1998
Certificate of Higher Education - Science
Coventry College
Coventry 09.1988 - 05.1990
NVQ Level 2 - Administration
University Hospitals Coventry and Warwckshire
Coventry /2010 - /2010
Skills
- Correspondence handling
- Flexibility in work
- Digital filing system
- Collaborative approach
- Initiative showing
- Email correspondence mastery
- Database handling
- Data entry accuracy
- Typing speed efficiency
- Confidentiality procedures
- Multitasking
- Microsoft Office
- Administrative support
- Extensive email correspondence
- Filing system management
- Minute taking and distribution
- Record-keeping
- Confidentiality maintenance
- Document preparation
- Filing experience
- Telephone manner
- MS Office
- Personable telephone manner
- Office administration
- Clear communication
- Data confidentiality
- Excel
- Listening actively
- Communication proficiency
Languages
English
Native
Timeline
Team Secretary
George Eliot NHS Trust
05.2025 - Current
Medical Secretary
South Warwickshire NHS Trust
08.2023 - 05.2025
Anaesthetic Secretary
South Warwickshire NHS Trust
03.2017 - 08.2023
Cytology Secretary
University Hospitals Coventry and Warwickshire
08.2006 - 02.2017
Certificate of Higher Education - Science
Coventry College
09.1988 - 05.1990
GCSEs - Maths
Higham Lane School
09.1986 - 05.1998
GCSEs - English
Higham Lane School
09.1986 - 05.1998
NVQ Level 2 - Administration
University Hospitals Coventry and Warwckshire
/2010 - /2010