Deborah Hadden
Danderhall,Midlothian
Summary
Accomplished professional with extensive customer focus and administrative experience, adept at organising and prioritising workloads to enhance operational efficiency. Demonstrates strong communication skills, effectively liaising with clients and team members to ensure seamless collaboration. Proficient in implementing data protection and confidentiality disclosure protocols, ensuring compliance with industry standards. Skilled in utilising keyboard skills across Word, Excel, and bespoke systems to streamline processes. Committed to leveraging expertise in administrative functions to support organisational goals and drive success.
Overview
33
33
years of professional experience
Work history
Client account administrator
DJ Alexander
Edinburgh, Lothians
2015.06 - Current
- Manage client communications, ensuring timely responses to inquiries and concerns.
- Coordinate account maintenance processes, enhancing overall client satisfaction and retention.
- Develop and implement streamlined workflows, optimising efficiency in administration tasks.
- Assist in preparation of financial reports, providing insights into account performance metrics.
- Maintained accurate client records, ensuring compliance with regulatory requirements and company policies.
- Collaborate with internal teams to resolve client issues, fostering strong working relationships.
- Train junior staff in bespoke IT systems, promoting knowledge sharing and team cohesion.
- Facilitated communication between finance team and clients, fostering positive relationships.
Customer service administrator
Tesco Bank
Edinburgh, Lothians
2014.05 - 2015.06
- Managed customer inquiries and resolved issues efficiently to enhance service quality.
- Provided administrative support by maintaining accurate records and documentation for customer interactions.
- Collaborated with team members to improve customer service processes and streamline communication channels.
- Developed and maintained a comprehensive knowledge base to support team members in addressing customer needs.
Senior flight attendant
BMI
Edinburgh, Lothians
1993.05 - 2014.04
- Monitored safety protocols during all flight operations.
- Assisted passengers during boarding and disembarking to facilitate smooth transitions.
- Delivered in-flight services to enhance passenger comfort.
- Managed emergency situations by providing clear instructions to ensure passenger safety.
- Guided junior flight attendants in adhering to service standards and policies.
- Coordinated with flight crew to support timely departures and arrivals.
- Conducted pre-flight briefings to prepare the team for service expectations and safety measures.
- Provided excellent customer service to improve passenger satisfaction.
- Handled challenging passengers effectively to resolve potential conflicts.
Skills
Customer-facing roles
Workload organisation
Client and team communication
Data protection implementation
Administrative expertise
Proficient in Microsoft Word and Excel
Complaint handling training
- Risk assessment skills
- Fraud prevention knowledge
- Money laundering awareness
- Whistleblowing procedures