Deborah Guy-Watson
Hull,East Yorkshire
Summary
A highly organised and adaptable professional with extensive experience in process and project management across Telecoms, Professional Services, and IT SaaS industries. Adept at driving process optimisation, fostering cross-functional collaboration, and implementing strategic business improvements. Proven ability to lead complex projects, manage stakeholder expectations, and deliver results in dynamic, fast-paced environments. Passionate about continuous improvement and committed to aligning business objectives with operational excellence.
Overview
19
19
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work history
PMO Process Manager
MS3 Networks
Hessle, Hull
03.2024 - 05.2025
- I collaborate with the fibre build, delivery, and engineering teams to implement and enhance processes that support the success of our fibre roll-out across Hull.
- I review and develop existing processes with corrective actions for any issues or gaps to avoid failure.
- I initiate process improvements through rigorous data analysis and review, striving to work towards continuous improvement.
- I project manage the onboarding of new Wholesale Partners, coordinating across teams and stakeholders to deliver a seamless experience.
- I work closely with key stakeholders to ensure consistent performance across internal and external operations, fostering a culture of continuous improvement within a fast-paced telecommunications environment.
- Key Responsibilities and Achievements
- Lead the development and implementation of advanced project management methodologies and governance practices to enhance operational efficiency.
- Facilitate cross-functional workshops to map, analyse, and improve business processes, driving measurable improvements in workflow and outcomes.
- Ensure adherence to governance frameworks, risk management protocols, and compliance standards such as ISO27001 and TSA are adhered to in company processes.
- Oversee the integration of innovative tools and methodologies to support continuous process improvement initiatives.
- Lead the successful onboarding of new Wholesale Partners, coordinating with account managers and cross-departmental teams from Sales to Network to ensure smooth transitions and long-term partnerships.
- Conduct weekly internal SteerCo meetings to deliver progress updates, address challenges, and align project goals with business priorities.
- Direct the implementation of a new Document Management System (DMS) to centralise and organise company documentation, enhancing version control, security, and regulatory compliance.
Project Manager
Giacom World Networks Ltd
Hessle, Hull
07.2021 - 03.2024
- Led strategic projects with budgets exceeding £20 million for a £400 million company.
- Managed successful rebranding initiative, unifying three businesses under Giacom brand.
- Delivered business support projects in alignment with strategic goals and long-term vision.
- Implemented advanced project management methodologies to enhance efficiency and outcomes.
- Supported Mission-Based Leads in budget management and benefit realisation.
- Maintained accurate project database using Monday.com for effective tracking.
- Prepared and monitored project budgets, ensuring cost control and financial KPI compliance.
- Chaired Change Advisory Board meetings, ensuring timely execution of actions.
Project Coordinator / PS Consultant
Paragon HDX Software Systems
Hull
09.2016 - 07.2021
- Led implementation and user training for EPOD SaaS and ERP software across diverse customer base.
- Delivered weekly project updates to stakeholders, ensuring transparency and alignment.
- Supported customer adoption through tailored remote and in-person training sessions.
- Collaborated with developers to maintain accurate customer-facing documentation on fleXipod Wiki.
- Identified opportunities for enhancing customer operations and upselling software solutions.
- Managed daily project activities for logistics platforms HDX and fleXipod with key clients Next, DHL, IKEA, and Wincanton.
- Streamlined internal processes by creating and updating comprehensive process and service documentation.
Executive PA to Directors (Maternity Cover)
KCOM
Hull
06.2015 - 09.2016
- Delivered comprehensive PA support to EVP of TSO and Director of Engineering, managing diaries, emails, and travel arrangements.
- Organised meetings, documented minutes, and tracked follow-up actions for executive leadership.
- Handled confidential documents, including materials related to acquisitions.
- Served as SharePoint administrator and processed purchase orders through SAP.
Sales and Marketing Administrator
Premier Interlink
Brandesburton, East Riding of Yorkshire
07.2013 - 11.2014
- Oversaw marketing activities for Hire Division, including brochures, flyers, and website updates.
- Coordinated with external agencies to promote available buildings and services.
- Provided administrative support to five Area Sales Managers, managing cabin sales from enquiry to delivery.
- Issued tenders on behalf of Sales Managers to key clients.
Project Manager / PA to Director
Tevalis Limited
Hull, Kingston upon Hull
04.2012 - 07.2013
- Directed end-to-end delivery of EPOS projects, overseeing planning, coordination, and budget management.
- Supervised team of engineers and administrators across head office and London.
- Conducted site surveys throughout UK, advising on IT and electrical specifications.
- Delivered client training sessions and product demonstrations to ensure effective usage.
- Ensured adherence to project objectives and quality standards during execution.
Office & Reception Manager / PA to Dr Paul Sewell OBE
Sewell Group
Hull, Kingston upon Hull
05.2010 - 02.2012
- Provided leadership and training to a team of three in General Office and Reception.
- Delivered full diary management and personal assistant support to Dr Paul Sewell OBE.
- Liaised with divisional heads during management meetings to assess business needs.
- Reported office performance KPI's to the Board and proposed strategic improvements.
Account Administrator
Trident UK
Hull
07.2006 - 10.2007
- Managed daily communication with The Body Shop, ensuring smooth client relations.
- Oversaw The Body Shop account, ensuring compliance with brand guidelines.
- Scheduled artists for marketing artwork creation and amendments.
- Coordinated with printers and suppliers for timely, high-quality delivery.
- Handled invoicing and liaised with finance teams at both Trident and The Body Shop.
- Attended Health and Safety Committee meetings to ensure compliance.
- Collaborated with directors to implement new team processes.
Education
BA (Hons) - Arts and Humanities
Hull University
A level - English Language
Wyke Sixth Form College
01.2002 - 01.2003
A Level - English Literature, Media Studies, General Studies
Wyke Sixth Form College
01.1999 - 01.2001
GCSE - English Literature & Language, Science (Double Award), History, Geography, Mathematics, French
Newland School For Girls
01.1994 - 01.1999
Skills
- Project Management & Governance – Proven ability to lead complex projects, implement governance frameworks, and manage risk across multiple industries
- Process Optimisation & Continuous Improvement – Experienced in mapping, analysing, and refining business processes to enhance operational efficiency
- Stakeholder Management & Cross-Functional Collaboration – Strong ability to liaise with internal teams and external partners to drive successful outcomes
- Strategic Planning & Business Support – Skilled in aligning projects with organisational objectives to achieve long-term success
- Technology & Tools Implementation – Expertise in overseeing document management systems, SaaS solutions, and digital transformation initiatives
- Leadership & Communication – Adept at leading meetings, facilitating workshops, and presenting to executive teams and large audiences
Custom
- Member of a gym
- Running
- Swimming
- Attending gigs and concerts
- Socialising with friends
Certification
· Prince2 Foundation
· APMG Agile Project Management Foundation
Timeline
PMO Process Manager
MS3 Networks
03.2024 - 05.2025
Project Manager
Giacom World Networks Ltd
07.2021 - 03.2024
Project Coordinator / PS Consultant
Paragon HDX Software Systems
09.2016 - 07.2021
Executive PA to Directors (Maternity Cover)
KCOM
06.2015 - 09.2016
Sales and Marketing Administrator
Premier Interlink
07.2013 - 11.2014
Project Manager / PA to Director
Tevalis Limited
04.2012 - 07.2013
Office & Reception Manager / PA to Dr Paul Sewell OBE
Sewell Group
05.2010 - 02.2012
Account Administrator
Trident UK
07.2006 - 10.2007
A level - English Language
Wyke Sixth Form College
01.2002 - 01.2003
A Level - English Literature, Media Studies, General Studies
Wyke Sixth Form College
01.1999 - 01.2001
GCSE - English Literature & Language, Science (Double Award), History, Geography, Mathematics, French
Newland School For Girls
01.1994 - 01.1999
BA (Hons) - Arts and Humanities
Hull University
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