Deborah Gabbitas
Stallingborough
Summary
I relocated back to England at the end of June, after nearly nine years in the USA, gaining diverse experience in customer service across the retail and property sectors. I bring over 35 years of expertise in planning and customer service, demonstrating a strong work ethic, and self-motivation. Known for fostering positive relationships and delivering high-quality service in fast-paced environments. I am now keen to apply my skills and enthusiasm to a new opportunity.
Overview
37
37
years of professional experience
Work History
Model Home Host
Open House Network
Fort Worth
04.2023 - 05.2025
- Cultivated strong relationships with the sales representatives, site managers and their staff, at the communities that I covered on a regular basis.
- Acquired comprehensive knowledge of builders' communities and homes, including floorplans, options, pricing, and inventory locations, to best assist buyers and guests visiting the model home.
- Provided emergency support within a 25 mile radius when required, and adapted swiftly to community standards and builder offerings there.
Grand Rapids
Self-Employed
Grand Rapids
05.2017 - 03.2021
- Receiving orders via the app from Shipt, in line with my daily planner. I executed the shopping and delivery of customer orders in a timely manner, maintaining a five-star rating.
- Selected high-quality groceries, identified alternatives for out-of-stock items, and communicated effectively with customers.
- Scanned items to update the system's stock information accurately.
- Developed positive relationships with grocery store personnel.
Demand Planner
Arco
Hull
01.2015 - 07.2016
- Forecasted inventory levels for approximately 10,000 products, adjusting based on market insights and promotions.
- Authored and tested scripts for SAP implementation within department.
- Conducted core product stock assessments for major accounts, followed by monthly monitoring with account managers.
- Facilitated departmental huddles as Communications Champion to circulate internal and external updates, fun facts, and product features.
- Updated Demand Planning team procedures, ensuring prompt amendments, approvals, and distribution of the latest documents.
- Moved to the USA in August 2016.
Production Planning Manager
Arkema Coatings Resins Ltd
Immingham
07.2011 - 07.2014
- Following change in ownership, I was promoted to Planning Manager and was now responsible for planning all production and containerisation, including tanker deliveries to customers.
- Direct contact for the largest customer (CCP-Total); planning their tolling manufacture and providing daily support to their planner, following the takeover from Arkema in 2011.
- VMI Manager for several multi-national companies.
- Produced monthly reports related to production, customer satisfaction, orders, and amendment patterns.
- Performed, recorded, and reported the annual stock check with the Logistics Manager.
- Provided direction and support to the Transport Coordinator.
- To close of business unit in 2014.
Production Planner/Senior Planner
Cray Valley
Immingham
01.1998 - 01.2011
- I computerised the schedules for all 3 production buildings.
- Planned production for the Gelcoat Mixing Building, based on customer orders and stock requirements, against a rolling 12 month forecast and available labour.
- Covered for the Senior Planner, learned how to plan high temperature reactors as well as cold blend mixers.
- Promoted to Senior Planner, now responsible for the production schedules for the Reactor and Polyester Mixing buildings.
- Successfully trained and effectively supervised the planner for the Gelcoat manufacturing building and scheduled for them during any absences.
- Key representative of the Logistics Department at the daily production meeting - liaising with the Engineering Breakdown and Production Unit Managers, the onsite Team Leader and Senior Technicians, to ensure the smooth running of all production buildings.
- Main contact for the external tanker company for all bulk deliveries to customers. I developed a flexible delivery schedule which I maintained daily with their transport representative.
Sales Assistant/Correspondent/Senior Correspondent
Cray Valley
Immingham
07.1989 - 01.1998
- As a senior, I managed the training of the junior correspondent, fostering skill development within the team.
- Ensured customer orders were processed accurately, with stock confirmations, and resolved inquiries efficiently.
- Maintained up-to-date pricing information, supporting informed decision-making.
- Strengthening client relationships by including in-person meetings at customer workplaces throughout the UK, enhancing overall service quality with a better understanding of their business needs.
Receptionist Administrator
Freelance Batteries
Grimsby
06.1988 - 07.1989
- My role was that of general administration including: reception, credit control, taking orders, invoicing.
Education
Grimsby College - Customer Service
Grimsby College
01.1993
8 GCSEs - Including Mathematics, English Literature/Language
05/1988
05.1988
Skills
- Customer service
- Product knowledge
- Inventory management
- Effective communication
- Time management
- Problem solving
- Relationship building
- Sales support
Accomplishments
- Moving to the USA; finding employment and friends, embracing different states, new activities, new foods and everchanging climates!
- Being a Communication Champion at Arco, overcoming nerves of public speaking.
- At Arkema/CV, I developed and implemented a step-by-step planning manual after computerising all schedules, and effectively chaired the monthly supply chain meeting with the head office in France.
Training
- Insights Discovery (2016)
- Presentation Skills (2015)
- Environmental Awareness (2010)
- Bi yearly Manual Handling and Fire Extinguisher training (2000-2014)
- Microsoft Office and Word (1996) and Intermediate Excel (2015).
Timeline
Model Home Host
Open House Network
04.2023 - 05.2025
Grand Rapids
Self-Employed
05.2017 - 03.2021
Demand Planner
Arco
01.2015 - 07.2016
Production Planning Manager
Arkema Coatings Resins Ltd
07.2011 - 07.2014
Production Planner/Senior Planner
Cray Valley
01.1998 - 01.2011
Sales Assistant/Correspondent/Senior Correspondent
Cray Valley
07.1989 - 01.1998
Receptionist Administrator
Freelance Batteries
06.1988 - 07.1989
Grimsby College - Customer Service
Grimsby College
8 GCSEs - Including Mathematics, English Literature/Language
05/1988
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