Deborah England
Wokingham,Berkshire
Summary
Experienced PA with strengths in maintaining confidentiality and safeguarding sensitive information. Manages appointment scheduling and calendar coordination for multiple executives, optimising their time and prioritising tasks. Delivers professional support through effective communication and meticulous organisation, enhancing overall office efficiency. Proactive PA skilled in fostering positive relationships with clients and stakeholders. Coordinates travel arrangements and meeting logistics, ensuring seamless execution of events and appointments. Focused on maintaining a professional environment and responding promptly to managerial requests to support smooth operations. Detail-oriented professional demonstrating strengths in office management and administrative support. Adapts to evolving demands by implementing efficient filing systems and managing office supplies. Committed to delivering high-quality service and supporting team success through proactive task management. With background in administrative support and knack for organisation, I excel in managing schedules, handling correspondence, and prioritising tasks. My strong communication skills and ability to adapt quickly to new environments make me valuable team player. I bring proactive approach to problem-solving and focus on providing seamless support to ensure smooth operations. Talented secretarial professional delivering quality clerical support in fast-paced office environments. Methodical in task planning and completion for prompt, reliable administration assistance. Positive and proactive to meet evolving business needs. Organised professional with knack for managing schedules, coordinating travel arrangements, and handling correspondence. Adept at prioritising tasks, maintaining confidentiality, and providing comprehensive support to executives. Skilled in using office software and communication tools to ensure smooth business operations. Organised PA with robust experience in managing executive schedules, coordinating meetings, and handling confidential information. Demonstrates exceptional communication skills, multitasking abilities, and proactive approach to problem-solving. Delivers seamless administrative support to ensure optimal workflow and productivity. Strong team player committed to enhancing executive efficiency and achieving organisational goals. Polished clerical team member with articulate communication skills combined with expertise in business communications, stakeholder relations and scheduling. Supports colleagues and senior team members with administrative expertise. Accomplished in meeting objectives and improving processes. Experienced in managing calendars, arranging travel, and coordinating meetings. Excels in multitasking and maintaining confidentiality. Highly organised with knack for improving office efficiency. Organised [Job Title] brings attention to detail, time management abilities and multitasking expertise honed through diverse clerical assignments. Offers strengths in maintaining professional reception spaces, coordinating correspondence and arranging meetings. Works well independently to support team needs.
Overview
8
8
years of professional experience
Work History
PA
Slough and Eton C of E Business and Entrprise Col
Slough, Berkshire
01.2018 - Current
- Protected confidential documents using discretion to uphold privacy and information security standards.
- Maintained stationery and office supply levels to support consistent operational readiness.
- Managed email and written correspondence on behalf of senior office staff.
- Owned appointment scheduling and calendar management for multiple executives to balance priorities.
- Recorded meeting notes and minutes to provide managers with useful post-meeting reference.
- Owned coordination and booking of meetings, conferences, and client appointments for managers.
- Directed diary management and meeting organisation for senior executives to strengthen scheduling control.
- Delivered all assigned tasks to a professional standard set by manager.
- Oversaw digital and physical filing systems to keep information organised and protected.
- Designed and maintained electronic and paper filing systems to improve document retrieval.
- Prepared meeting agendas and minutes to drive effective internal communication.
- Maintained reception standards by keeping the space tidy and visitor-ready.
- Owned timely handling of manager requests to maintain professional workflow continuity.
- Coordinated travel arrangements, managing flights and accommodation bookings for staff.
- Managed scanning and photocopying requests to support office team information needs.
- Handled confidential documents with discretion, maintaining privacy and security of sensitive information.
- Kept stationery and office supplies well stocked to meet operational need.
- Handled emails and written business correspondence on behalf of senior office staff.
- Scheduled appointments and managed calendars for multiple executives, optimising their workload and commitments.
- Took notes and minutes during meetings and appointments for Manager's reference and review after meetings.
- Coordinated and booked meetings, conferences and client appointments for managers.
- Managed diary and organised meetings for senior executives, improving time management and efficiency.
- Performed all duties and tasks as requested by Manager in a professional and a pleasant manner.
- Maintained digital and physical filing systems following practices for organisation and information protection.
- Developed and maintained filing systems, both electronic and paper, to streamline document retrieval processes.
- Prepared and distributed meeting agendas and minutes, facilitating effective communication among team members.
- Kept reception space tidy and professional to welcome visitors.
- Efficiently responded to Manager requests, dealing with matters in a timely and professional fashion.
- Coordinated travel arrangements, including flights and accommodations, for staff members, ensuring smooth business operations.
- Scanned and photocopied documents for office team members.
- Maintained excellent Manager satisfaction by promptly tending requests and questions.
- Acted as Manager's point of contact by answering phone calls and corresponding to emails.
- Arranged events and excursions for Manager, arranging as requested and in a timely manner.
- Monitored office inventory and supplies, promptly ordering low stock items.
- Actioned instructions to complete administrative tasks within deadlines.
- Organised company events and conferences, from planning stages to execution, enhancing team morale and corporate image.
- Liaised with clients, stakeholders and suppliers to take messages or personally handle issues.
- Liaised with clients and suppliers via phone and email, fostering positive relationships and prompt issue resolution.
- Communicated meeting action points to relevant staff for prompt resolution.
- Worked with Microsoft Word and Google Docs to complete word processing tasks.
- Oversaw maintenance of office premises, ensuring a safe and pleasant working environment for all employees.
- Recorded staff absences and communicated to affected teams.
- Drafted correspondence and reports on behalf of senior management, ensuring clarity and professionalism in communications.
- Took accurate and detailed notes at meetings covering agenda items, action points and proposals.
- Organised bookings, events, hotels, travels and other matters and requests by Manager.
- Monitored office supplies and reordered stock, preventing shortages and supporting daily operations.
- Organised travel arrangements on behalf of colleagues, including booking hotels, transport and restaurants.
- Updated shared calendars with accurate meeting and event information.
- Liaised with managers, clients, suppliers, media and other people on behalf of Manager.
- Obtained extensive understanding of Manager's needs, researching preferences to provide the most efficient service.
- Collated and organised business documents within orderly systems.
- Assisted with the preparation of presentations and marketing materials, supporting business development efforts.
- Managed customer enquiries and feedback, enhancing customer service and satisfaction levels.
- Assisted in the recruitment process by screening candidates and organising interviews, streamlining talent acquisition.
- Provided IT support for basic office equipment issues, minimising downtime and maintaining productivity.
- Prepared meeting spaces and equipment for events and presentations.
- Managed communication systems to enable smooth workplace connectivity.
- Used accounting software to prepare company bills and process incoming payments.
- Sorted and distributed business mail for office staff.
- Trained and supervised junior administrative staff, promoting a culture of excellence and continuous improvement.
- Processed expense claims and managed budgets, contributing to cost control and financial accuracy.
- Implemented office procedures to improve workflow and reduce administrative bottlenecks.
- Conducted research and presented findings to assist in decision-making processes and project planning.
- Fielded high-volume business calls through successful switchboard operation.
Education
GCSEs - Secondary Education
Danum Grammar School
Doncaster, DNC1981
Skills
- Office supply management
- Calendar management
Level One sign language
- To support my husband mentoring a deaf football team I took Level One sign language in 2013
Timeline
PA
Slough and Eton C of E Business and Entrprise Col
01.2018 - Current
GCSEs - Secondary Education
Danum Grammar School