Summary
Overview
Work history
Education
Skills
Timeline
Generic

Deborah Curzon

Caerphilly,Caerphilly County Borough

Summary

Dedicated professional with a strong focus on customer and guest experience, adept at creating welcoming and engaging atmospheres. Demonstrates exceptional skills in managing guest inquiries, concerns, and special requests with clear, confident communication. Proven leadership in supervising staff, delegating tasks effectively, and motivating teams during high-pressure events. Expertise in event execution and operations, coordinating schedules, vendors, and logistics to ensure seamless event flow from setup to breakdown. Committed to maintaining safety, cleanliness, and operational consistency while handling unexpected issues with calm, solution-focused responses.

Overview

28
28
years of professional experience
4001
4001
years of post-secondary education

Work history

Director

Wedding Gems
Caerphilly, Caerphilly
04.2008 - Current

From the moment I styled my first wedding, I knew I had discovered more than a profession—I had found my passion. As the owner and creative heart behind Wedding Gems, I am driven by the joy of transforming beautiful ideas into unforgettable experiences. Every couple has a unique story, and my purpose is to translate that story into a breathtaking visual celebration that feels personal, meaningful, and effortlessly elegant.

Running Wedding Gems has allowed me to combine creativity, organisation, and genuine care into a service that goes far beyond décor. I approach each event with fresh eyes, listening closely to my clients so I can design a space that reflects who they are and how they want to feel on their special day. Whether it’s crafting intimate, romantic atmospheres or styling lavish, statement-making celebrations, I am dedicated to bringing every vision to life with precision and passion.

I believe that the small details are what create the biggest moments. From bespoke centrepieces to thoughtful finishing touches, I ensure every element works harmoniously to tell a cohesive, beautiful story. My goal is always the same: to create a setting that not only looks stunning but also feels magical—one that leaves couples and their guests with memories that last a lifetime.

Wedding Gems is more than a business to me; it’s a commitment to excellence, creativity, and heartfelt service. Being trusted to help shape one of the most important days in someone’s life is an honour I never take lightly, and it inspires me to pour my full passion into every event I style.

Branch Manager

NatWest Bank
Llanishen, Cardiff
10.1997 - 02.2008

As Branch Manager, I led the branch team to deliver exceptional customer service, achieve commercial targets, and ensure full compliance with banking regulations. I was responsible for overall branch performance, colleague development, and building strong relationships with personal and business customers. Key achievements include:

  • Leading a diverse team of customer advisors, service officers and cashiers, providing coaching, performance reviews, and ongoing mentoring.
  • Managing daily branch operations, including risk controls, audit standards, cash management, and regulatory compliance.
  • Driving sales performance across mortgages, savings, lending, and insurance by supporting advisors and ensuring high-quality customer conversations.
  • Building strong local community relationships and representing NatWest at local events to increase brand visibility.
  • Making data-driven decisions to improve customer experience, footfall management, and operational efficiency.

Education

Certificate of mortgage advice and practice

Financial Conduct Authority
GB

NVQ Level 3 - Heath and Social Care

Coleg y Cymoedd
Rhydfelin
09.1995 - 07.1997

GCSEs - Maths, English lit, English Lang, Welsh lit, Welsh Lan, Science x 2, Art, Business Studies +2

Ysgol Gyfun Llanhari
Llanharry, Rhondda Cynon Taf

Skills

Customer & Guest Experience
  • Exceptional customer service and guest-focused mindset
  • Ability to create welcoming, engaging atmospheres
  • Skilled at managing guest inquiries, concerns, and special requests
  • Clear, confident, and professional communication
Leadership & Team Coordination
  • Supervising staff and delegating tasks effectively
  • Training and onboarding new team members
  • Motivating teams during high-pressure or fast-paced events
  • Conflict resolution and maintaining team morale
Event Execution & Operations
  • Coordinating schedules, vendors, and logistics
  • Running events smoothly from setup to breakdown
  • Handling unexpected issues with calm, solution-focused responses
  • Ensuring safety, cleanliness and operational consistency

Timeline

Director

Wedding Gems
04.2008 - Current

Branch Manager

NatWest Bank
10.1997 - 02.2008

NVQ Level 3 - Heath and Social Care

Coleg y Cymoedd
09.1995 - 07.1997

Certificate of mortgage advice and practice

Financial Conduct Authority

GCSEs - Maths, English lit, English Lang, Welsh lit, Welsh Lan, Science x 2, Art, Business Studies +2

Ysgol Gyfun Llanhari
Deborah Curzon