Deborah Caldwell
bangor,Ards and North Down
Summary
Punctual Deputy Manager looking to obtain position where outstanding communication and problem-solving talents can be fully utilised. Positive, ambitious and motivational. Proven background in providing supervision and development opportunities to associates.
Hard-working Supervisor with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
26
26
years of professional experience
5
5
years of post-secondary education
Work history
Assistant deputy manager
Ladybird childcare services
Bangor, Ards and North Down
08.2020 - Current
- Conducted audits and risk assessments to achieve regulatory compliance.
- Designed employee incentives and recognition schemes to achieve team targets.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Led and managed staff to maintain smooth daily operations.
Social care support worker
Direct payments through social services
Bangor, Ards and North Down
07.2011 - 08.2020
- Advocated on behalf of service users to protect their best interests.
- Evaluated and addressed individual client needs and concerns through targeted assessments.
- Responded calmly to manage crises and emergency situations.
- Maintained accurate, up-to-date and confidential files in line with reporting standards.
- Exercised professional judgement to implement interventions and make tough decisions.
- Adhered to safeguarding principles to protect service users from risk.
- Collaborated with other professionals in health and social care to coordinate holistic support.
- Worked with community organisations to create access to resources and assistance to meet client varying needs.
- Promoted client well-being through effective case management, counselling and advocacy.
- Liaised with multi-disciplinary professionals and caregivers to foster access to medical care.
- Established and maintained professional relationships to offer objective guidance and support.
- Advocated for client needs and rights with court officials, law enforcement personnel and regulatory agencies.
- Safeguarded client information with strict adherence to privacy and data security policies.
Cleaner
Robinson services
Bangor, Ards and North Down
02.2008 - 07.2011
- Safely stored cleaning solutions, equipment and chemicals.
- Cleaned and dried windows, mirrors and glass surfaces.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Monitored cleaning supplies and ordered more when necessary.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Communicated well with team across multiple locations.
- Reported breakages to supervisor.
- Worked quickly to complete cleaning within allotted timeframes.
- Correctly used colour-coded equipment.
- Spot cleaned and sanitised high-touch areas.
- Restocked, refreshed and sanitised bathroom facilities.
- Emptied and cleaned trash cans following procedures.
- Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
- Dusted countertops, ceilings and furniture for pristine environment.
- Followed health and safety guidelines to properly dispose of waste and toxic materials.
- Adhered to health and safety regulations to maintain safe environment for customers.
Laundry/domestic assistant
Bramblewood Nursing Home
Bangor, Ards and North Down
01.2003 - 07.2005
- Performed cleaning duties including vacuuming and dusting, consistently meeting domestic schedule objectives.
- Supported implementation of new cleaning routines, improving quality and consistency of cleaning within residential settings.
- Maintained high levels of resident satisfaction, promptly reporting feedback and complaints to management.
- Contributed to accurate inventory management of cleaning products.
- Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
- Sorted and disposed of rubbish and recyclables daily, avoiding waste buildup.
- Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
- Managed laundry room functions, receiving consistently positive feedback for quality sanitation and stain removal services.
- Serviced bathrooms with fresh supplies and regular cleaning.
- Interacted positively and professionally with residents, maintaining excellent service standards.
- Provided secure environments for residents and staff, practising safe systems of work and strictly adhering to COSHH regulations.
- Emptied bins regularly, carefully sorting waste and recycling to improve establishment sustainability.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
- Thoroughly cleaned and sanitised communal areas in line with health and safety standards.
- Maintained clean, safe environments for guests and staff, strictly following infection control policies.
Commercial cleaner
Boots the Chemist
Bangor, Ards and North Down
11.2002 - 01.2003
- Performed high-quality routine cleaning, including [Type] and [Type] cleaning, in [Number]+ commercial properties daily.
- Cleaned high-level areas and windows to the highest standards through effective reach and wash cleaning.
- Facilitated smooth transitions between cleaning shifts by accurately updating all shift information on visual management system.
- Restocked restroom items, such as toilet paper, hand soap, [Type] and [Type], consistently ensuring sufficient supply according to employee numbers.
- Placed warning signs to alert people to potential hazards such as wet floors and spillages, reducing accidents and falls by [Number]% within [Timeframe].
- Consistently monitored levels of cleaning materials, promptly reordering low-stock items to maintain cleaning efficiencies.
- Worked quickly to complete cleaning within allotted timeframes.
- Reported breakages to supervisor.
- Safely stored cleaning solutions, equipment and chemicals.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
Counter Staff
Skyking chinese
Bangor, Ards and North Down
08.2000 - 08.2001
- Displayed and restocked merchandise by following brand guidelines.
- Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
- Minimised long register queues by completing sales transactions quickly and accurately.
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
- Bagged, boxed and wrapped goods with care to maintain quality and presentation.
- Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
- Checked notes carefully to spot counterfeit currency.
- Performed accurate cash counts at store opening and closing.
- Requested official identification for alcohol purchases, verifying details to consistently meet strict legal standards.
Waitress
Smyths chip shop
Newtownards, Ards and North Down
05.1998 - 08.2000
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Regularly communicated with kitchen and counter staff to maintain smooth front of house operations, minimising potential service delays.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Arranged tables and set up linens and silverware in preparation for guests.
- Greeted and escorted guests to tables.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
Education
Diploma of Higher Education - Childcare
South Eastern regional college Bangor
Bangor, Ards and North Down 09.2020 - 06.2022
Diploma of Higher Education - Chilcare
South Eastern Regional College
Bangor, Ards and North Down 09.2019 - 06.2020
OCR - IT
Kilcooley womens eductaion centre
Bangor, Ards and North Down 09.2009 - 06.2010
NOCN - Beauty
Kilcooley Womens Education Centre
Bangor, Ards and North Down 09.2007 - 06.2008
GCSEs - English
Kilcooley womens education centre
Bangor, Ards and North Down 09.2007 - 06.2008
GCSEs - Maths
Kilcooley womens education centre
Bangor, Ards and North Down 09.2007 - 06.2008
Skills
- Strategic decision-making
- Workforce development
- Mediation skills
- Conflict resolution
- SMART goal setting
- Staff rota management
- Stocktake management
- Relationship management
- Child Protection legislation understanding
- Care plan development
- Snack and meal preparation
- Activities planning
- Early childhood development
- Curriculum knowledge
- Parent and caregiver relations
- Positive reinforcement
- Special needs assistance
- Medication assistance
- Childhood development reporting
- Behaviour management
- Inclusive learning techniques
- Meal preparation
- Complaint resolution
- Customer service
- Training and development
Languages
English
Native
Timeline
Diploma of Higher Education - Childcare
South Eastern regional college Bangor
09.2020 - 06.2022
Assistant deputy manager
Ladybird childcare services
08.2020 - Current
Diploma of Higher Education - Chilcare
South Eastern Regional College
09.2019 - 06.2020
Social care support worker
Direct payments through social services
07.2011 - 08.2020
OCR - IT
Kilcooley womens eductaion centre
09.2009 - 06.2010
Cleaner
Robinson services
02.2008 - 07.2011
NOCN - Beauty
Kilcooley Womens Education Centre
09.2007 - 06.2008
GCSEs - English
Kilcooley womens education centre
09.2007 - 06.2008
GCSEs - Maths
Kilcooley womens education centre
09.2007 - 06.2008
Laundry/domestic assistant
Bramblewood Nursing Home
01.2003 - 07.2005
Commercial cleaner
Boots the Chemist
11.2002 - 01.2003
Counter Staff
Skyking chinese
08.2000 - 08.2001
Waitress
Smyths chip shop
05.1998 - 08.2000
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