Deborah Broad
Social Care Worker
Hornchurch ,Essex
Summary
I have always worked in roles relating to supporting others.
I enjoy team working but am equally adept at lone working, time management, managing a high caseload and problem solving. I know when it is necessary to share information with a manager regarding day to day activities such as safeguarding self and others.
I am a committed employee which is reflected in my 19 years service with Havering.
I have in-depth knowledge of Children, Family and leaving care legislation but believe there is always more to learn!
I welcome, and learn from, constructive criticism.
I have strong values with respect to equality ensuring service provision is delivered appropriately and fairly. I regularly use interpreters to overcome language barriers and identify different cultural need. My work in speech therapy has given me further skills relating to alternative communication aids such as basic MAKATON sign language, lip reading and use of pictures/art.
Self-disciplined professional with ample experience in IT and customer service.
Overview
43
43
years of professional experience
Work history
Senior Young Persons Advisor
The London Borough of Havering
Romford, Havering
03.2004 - 07.2023
- Creation of targeted pathway plans based on service user interviews and assessment of need
- Attended regular training and supervision workshops for improved service user support.
- Developed and championed accessible, practical solutions for recurring problems faced by service users.
- Maintained confidential case documentation in line with data protection regulations.
- Used assessment findings to action necessary care plan adaptations.
- Liaised with families and caregivers to develop balanced rehabilitation programmes.
- Supervising groups of adults with additional mental health needs in assigned therapy groups.
- Kept detailed, accurate records for well-maintained care continuity between all professionals.
- Experienced in using modern ICT technology. Currently, Liquid Logic
- Promoted independence and positive wellbeing when working with vulnerable adults and children.
- Interagency working with housing, education, DWP, health, employers, charities etc.
- leading staff and facilities management within The Cocoon which is a unique drop in facility for care experience and care leavers aged 16 - 25 years
- Provision of professional support to new and existing staff
- Monitored service user progress, escalating concerns for swift resolution.
- Supported integration of service users back into community life to maximise successful transition rate.
- Built positive, productive client relationships for enhanced social support.
- Coordinated with trained and licensed service providers to facilitate life skills workshops for vulnerable adults.
- Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
- Oversaw multiple social work cases simultaneously, directing assessments, conducting interviews and recommending best courses of action.
- Partnered with external support networks to deliver holistic client care.
- Responded proactively to changing circumstances for optimised service user care.
- Provided mental health support to service users, as well as signposting community resources and local charities.
Administration and Support Services Manager
The London Borough of Tower Hamlets
London
03.1994 - 03.2004
- Supported departmental budget governance for expenditures, materials and labour.
- Prepared rotas and assigned workloads to achieve service targets.
- Devised and implemented improvements to service procedures, improving customer satisfaction scores.
- Built firm but respectful relationships with staff, leading by example and providing continued encouragement for high levels of motivation and satisfaction.
- Managed environmental risks associated with all business units to guarantee employee safety.
- Assessed daily operational needs and requirements and used team meetings to encourage staff goal-achievement.
- Offered out of hours support and liaised with technical teams to restore services.
- Procured equipment and consumables to deliver on team goals.
- Championed development of new services to improve operational output and meet KPIs.
- Displayed ethical behaviour in line with code of conduct to set positive example for employees.
HR Administrator
The London Borough of Tower Hamlets
London
03.1986 - 04.1994
- Competently managed leaver process by performing exit interviews and producing references in line with company guidelines.
- Issued contracts, performed pre-employment checks and amended current contracts.
- Generated starter documentation after formal offer.
- Professed time sheets for 60 residential social workers
Speech and Language Therapy Assistant
Tower Hamlets Heath Authority, The Royal London
London
03.1981 - 03.1986
- Counselled hearing- and language-impaired individuals and families regarding treatment options and programmes provided by qualified therapists
- Provided speech therapy to patients affected by dyslexia, stammers, articulation, cleft lip/palate and dysphasia.
- Group activities with ages ranging from 4 to 99 years.
- Appointments located in schools, health centres, schools and home environment
Nursery Nurse Assistant
Over lands Day Nursery
London
01.1981 - 03.1981
- Effectively performed daily opening tasks, preparing resources and setting up the learning environment, reducing Nursery Leader's workload
- Encouraged age-appropriate independence amongst children using play
- Performed personal care tasks, including toileting, hygiene support and ensuring the highest standard of physical, emotional and social care.
- Reduced Nursery Leader's workload effectively performing daily opening tasks, preparing resources and setting up the learning environment.
Skills
Approachable and friendly
Affective lone and team working
Networking to achieve practical and time managed outcomes
Knowledge of Education, Housing, Social Support networks, Health, Emotional Wellbeing Etc and how these effect future goals of young people
Flexible - for example I have opened services on Christmas Day on a number of years to provide festive presents and meals to care leavers who would otherwise spend it alone This predominantly related to our unaccompanied young people
ICT literate - Liquid Logic currently
I share knowledge and welcome new information from others
First Aider
Systemically trained - promoting change in negative thought processes
Good in crisis situations - critical thinking
Timeline
Senior Young Persons Advisor
The London Borough of Havering
03.2004 - 07.2023
Administration and Support Services Manager
The London Borough of Tower Hamlets
03.1994 - 03.2004
HR Administrator
The London Borough of Tower Hamlets
03.1986 - 04.1994
Speech and Language Therapy Assistant
Tower Hamlets Heath Authority, The Royal London
03.1981 - 03.1986
Nursery Nurse Assistant
Over lands Day Nursery
01.1981 - 03.1981
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