Deborah Bafa
Birstall,West Yorkshire
Summary
Customer-focused professional with advanced NVQ Customer Service skills. Engages effectively with the public to resolve issues and enhance satisfaction. Strong team player skilled in multitasking and prioritising workloads. Experienced in staff scheduling, store layout planning, cash handling, and stock control, committed to improving operational efficiency and supporting team success.
Overview
24
24
years of professional experience
Work history
Store manager
Cardzone Ltd
Ilkley, Bradford
2020.09 - Current
- Oversaw business staffing and training, building a successful, customer-focused team.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Coached underperforming employees improving their job performance significantly.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Streamlined operations to maximise efficiency and minimise waste.
- Facilitated smooth checkouts by maintaining efficient till operations.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Maintained an organised stock room for easy accessibility of goods.
- Created seasonal sales plans with varying stock and promotional strategies.
Store manager
Clinton Cards Ltd
Wakefield, West Yorkshire
2007.05 - 2020.07
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Managed staff rota's ensuring adequate coverage during peak times.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Created seasonal sales plans with varying stock and promotional strategies.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Maintained an organised stock room for easy accessibility of goods.
- Assisted customers in locating products around the shop floor promptly.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
Store manager
Stationery Box Ltd
Dewsbury, Kirklees
2002.07 - 2007.03
- Managed staff rota's ensuring adequate coverage during peak times.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Assisted customers in locating products around the shop floor promptly.
- Maintained an organised stock room for easy accessibility of goods.
Education
GCSEs - Maths, English, Biology & Art
Salts Grammar School
Baildon, BradfordSkills
Cash management
Stock control
Employee scheduling
Staff rota management
Store layout design
Merchandising
Store security
Multitasking and compliance
Workload prioritisation
NVQ level 3 customer service
Able to work in a team environment
Affiliations
- Gardening, Sewing & Dog Walking
Languages
Turkish
Beginner
Timeline
Store manager
Cardzone Ltd
2020.09 - Current
Store manager
Clinton Cards Ltd
2007.05 - 2020.07
Store manager
Stationery Box Ltd
2002.07 - 2007.03
GCSEs - Maths, English, Biology & Art
Salts Grammar School