DEBORAH OLAGOKE

• Reviewed trade operations GL accounts and proof review
• Reviewed the controls in the unit
• Assessed the embedded risk in the unit as it relates to foreign trade
• Daily call-over of trade operations transactions
• Reviewed Form M, LC Establishment and Advance Payments for SMEs
• Reviewed export establishment and proceeds repatriation
• Regularly test the effectiveness of established internal controls
• Reviewed Exchange Control Documents and outstanding Shipping documents
• Reviewed foreign exchange bids
• Reviewed invisible transactions, including Form A
• Daily review of all NOSTRO accounts, ensuring all stakeholders receive the Reconciliation Balancing Report (RBR) timely.
• Liaised with senior staff to investigate and resolve complex transactions and discrepancies.

• Considered risks and reviewed the controls in each branch
• Reviewed General Ledgers (GLs) of all assigned branches
• Comprehensive cash count in the branch visited (vault cash, tellers' tills, ATMs, and FX) and agree the total balances to GL balances
• Developed and implemented internal control policies, procedures, and processes that help mitigate identified risks
• Reviewed unauthorized overdrawn accounts and followed up on resolutions
• Risk Asset review
• Reviewed fixed deposit bookings and treasury operations
• Reviewed cash holdings and followed up with the Head of Operations on the evacuation of excess cash
• Call-over of posted transactions in branches such as deposits and withdrawals, FIRS transactions, pay direct transactions, etc
• Monitored ATM and Teller Shortage GLs
• Review of transactions involving International Money Transfer Operations such as Western Union Money Transfer, Money Gram, RIA Money, etc
• Reviewed all the activities in the operations department

• External Auditor’s inquiry/confirmation of balances/ bank circularization of balances.

• Reference letter processing.

• Statement/documentation verification and review.

• Signature re-confirmation and reviewed registrars and other third parties documents.

• Developed comprehensive audit plans for the department
• Considered risks and reviewed the controls in the unit
• Reviewed completeness of supporting regulatory documents required in the processing of trade transactions
• Reviewed the correctness of data processed by the unit
• Reviewed cheques for compliance with the bank's policies and procedures regarding processing of invisible transactions
• Reviewed cheques for compliance with CBN fund utilization and reporting policy
• Reviewed accounting entries, income assurance, and proper reconciliation of Accounts and General Ledgers.

• Attended to Customers' Complaints
• Engaged in marketing the bank's products to customers
• Educated customers on the bank's products and uses
• Enthusing customers and surpassing their expectations through excellent customer service
• Ensure customers' files are safe and properly kept
• Provided professional and helpful support to new and existing clients.
• Answered and re-directed calls for swift resolution.
• Applied best practices to comply with customer service procedures.
• Provided quality service to customers using a high level of documentation and reference skills
• Carried out all other functions as required by the management.
• Recorded and processed customer data accurately.

• Provided daily supervision of cash to ensure the completeness and safety of the company's funds.
• Analysed monthly reporting to reconcile production operations and the general ledger.
• Created periodic reports comparing budgeted costs to actual costs.
• Keeping records of daily transactions
• Prepared monthly Cashbook
• Prepare a monthly income and expenditure account
• Maintaining detailed records of customers' transactions with the firm
• Carried out transactions in the bank on behalf of the firm.