Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deborah Amusa

Croydon,City of London

Summary

Focused overall highly efficient individual with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning, working diligently with meticulous attention to accuracy for enhanced service-user support and managing multiple accounts at once. Dedicated to improve productivity and meet company objectives. Eager to apply knowledge and hands-on experience to develop acquired skills further. Committed to continuous improvement and contributing to team success.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work History

Resource Planner (MET Police)

Atalian Servest/OCS
London, London
11.2023 - Current
  • Resource Allocation: Strategically allocate resources such as manpower, equipment, and materials to ensure efficient operation of facilities management services.
  • Scheduling: Develop and maintain schedules for various tasks and projects within facilities management, considering factors like priority, resource availability, and deadlines.
  • Workforce Planning: Forecast and plan for staffing needs based on workload projections and operational requirements.
  • Task Assignment: Assign tasks and responsibilities to team members based on skill sets, availability, and project requirements.
  • Monitoring and Tracking: Regularly monitor the progress of ongoing tasks and projects, utilizing WIP reports to keep stakeholders informed about project statuses and potential issues.
  • Coordination: Coordinate with different departments or teams within the organization to ensure smooth execution of facilities management activities.
  • Budget Management: Assist in budget planning and management by providing input on resource needs and cost estimates for projects and initiatives.
  • Data Analysis: Analyze data related to resource utilization, productivity, and performance to identify areas for improvement and optimize resource allocation.
  • Compliance: Ensure compliance with relevant regulations, policies, and standards in all facilities management activities.
  • Client Communication: Communicate regularly with clients or stakeholders to understand their requirements, provide updates on project progress, and address any concerns or issues that arise.
  • Emergency Response Planning: Develop contingency plans and procedures for handling emergencies or unexpected events that may affect facilities management operations.
  • Documentation: Maintain accurate records, documentation, and reports related to resource planning, allocation, and utilization.
  • Training and Development: Provide training and support to team members to enhance their skills and capabilities in facilities management tasks.
  • MET Police Liaison: Collaborate with the Metropolitan Police to ensure facilities management services meet their specific needs and requirements, particularly in covering the north area police stations.
  • Risk Management: Identify potential risks and hazards associated with facilities management activities and develop strategies to mitigate them effectively.

Contract Support (MET Police)

Atalian Servest
London, City of London
01.2023 - 10.2023
  • Subcontractor Coordination: Coordinate with subcontractors to ensure timely delivery of services and materials as per contractual agreements, including chasing subcontractors for updates and progress reports.
  • Completed investigations to check on reported errors, reproduce problems and trace faults.
  • Client Communication: Serve as a point of contact for clients or stakeholders, addressing inquiries, providing updates, and resolving issues related to contract services.
  • Quality Assurance: Monitor service quality and performance to ensure adherence to contractual standards and client expectations, conducting inspections or audits as necessary.
  • Documentation Management: Maintain accurate records, documentation, and correspondence related to contracts, subcontractors, and project activities.
  • MET Police Contract Liaison: Collaborate closely with the Metropolitan Police as part of a specific contract, ensuring that facilities management services meet their unique needs and requirements, especially in the management of static area police stations.
  • Ensuring Monthly KPI's are met by working within SLAs.
  • Followed technical documentation for accurate installation, maintenance and repair work.
  • Used Concept Evolution and Tririga to track support tickets and document actions.
  • Delivered reliable, high quality customer experience service to clients daily.
  • Scheduled all reactive and planned works, allocating appropriate resources to complete tasks.
  • Understood company and client requirements through positive and proactive engagement with contract support staff.
  • Advised regarding delays and special circumstances.
  • Performance Reporting: Prepare regular performance reports for clients and stakeholders, summarizing key metrics, achievements, and areas for improvement.
  • Emergency Response Planning: Develop and implement contingency plans for handling emergencies or disruptions that may impact contract services, ensuring readiness to respond effectively.

Occupational Therapy Assistant

Active Care Group - Holybourne Hospital
Roehampton , London
08.2022 - 01.2023
  • Engaged in multidisciplinary teamwork through meetings and ward rounds to develop and execute holistic care plans based on aligned aims and objectives.
  • Assisted Occupational Therapist deliver effective occupational therapy sessions through planning and implementing, resulting in patients improved engagements and functional skills.
  • Implemented professional treatment plans and accurately documented progress or service users through 1-1 sessions for assessments.
  • Supported Occupational Therapist in service user assessments, updates and reviews in MDT meetings, Ward rounds and Therapy meetings.
  • Maintained complete, accurate reports and documented changes in service users' physical or mental health, escalating concerns to OT or Multidisciplinary Team.
  • Upheld strict confidentiality standards and worked with discretion at all times.
  • Employed effective communication and observation to develop and implement effective treatment plans based on individual patient needs.
  • Boosted treatment effectiveness by educating patients regarding mental health, mental illness, the brain, and stress responses to gain better insight.
  • Measured treatment progress against care plan objectives by accurately recording client information and progress.
  • Implemented home safety evaluation and recommended housing adaptations to facilitate maximum patient independence.

Hospitality Team Member

Off To Work Agency
London, ENG
06.2018 - 10.2022
  • Handled general enquiries with professionalism and efficiency for excellent levels of customer satisfaction.
  • De-escalated disputes in a professional manner, providing swift resolutions to achieve effective positive results.
  • Resolved issues and complaints calmly and effectively, continually seeking positive outcomes.
  • Maintained front-of-house areas including reception entrance and cloakroom, guaranteeing a clean, safe environment for staff and guests.
  • Maintained impeccable levels of cleanliness in reception area for continued positive first impressions.
  • Provided a warm welcome to guests, informing them of their allocated location of seating arrangements for elevated customer experiences.
  • Effectively managed bookings and reservations in, promptly resolving issues to maintain first-class customer service standards.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.

Administrator Receptionist

The Huntercombe Group
London, London
06.2021 - 07.2022
  • Improved administration department efficiency by implementing cost- and time-saving practices.
  • Coordinated workloads between administrative teams, enabling smooth, efficient office operations.
  • Managed external queries, engaging with clients face-to-face, by phone and through email.
  • Maintained data confidentiality when filing documents.
  • Maintained excellent office supply levels through effective inventory management strategies.
  • Represented front of house services, maintaining a polished, professional appearance to uphold company image.
  • Implemented new call-handling technologies to manage high-volume inbound and outbound calls.
  • Worked with meticulous attention to accuracy, ensuring client records were precise and up-to-date.
  • Enhanced administration system workflows by developing improved automated systems.
  • Enforced clerical team compliance with industry best practices and internal policies.
  • Maintained high standards of accuracy and quality in data entry and recordkeeping.
  • Updated tracking documents and spreadsheets with current metrics and prepared reports.
  • Managed reception areas by greeting visitors and responding to telephone and in-person requests for information.
  • Screened and verified visitor IDs, maintaining security of personnel and office environment.

Nursery Assistant

Evolve Within Recruitment
City of London, London
05.2021 - 01.2022
  • Coordinated age-appropriate activities to enhance learning development, including art, music and physical pursuits.
  • Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
  • Provided outstanding levels of care, receiving continued praise for children's happiness and development.
  • Created caring bonds with children, ensuring feelings of comfort and safety within nursery settings.
  • Utilised in-depth knowledge of safe-guarding to ensure relevant guidelines were implemented and adhered to.
  • Encouraged learning through play, building children's cognitive, speech and gross and fine motor skills.
  • Gave clear, direct instructions to effectively manage behaviour, maintaining positive, productive learning environments.

Administrator / Help Desk

ISS (International Service System), (Off To Work Agency)
Nightingale Hospital @ Excel Royal Victoria Dock, LND
01.2021 - 04.2021
  • Updated and maintained live maintenance deal logs on Concept Evolution software to ensure quality compliance.
  • Dispatched Engineers within time of lodged queries.
  • Updated and maintained other general query request logs on Concept Evolution software to ensure quality compliance.
  • Issued Task ID numbers per log and managed 10 to 20 + calls per day, providing regular updates through to ticket closure to maintain first-class support.
  • Allocated service requests to required team and close off logs once request has been completed.
  • Closely monitored Task logs to ensure inventory of facility product KPIs were consistently exceeding.
  • Used ASSESSNet and Concept Evolution platform to productively manage high-volumes of incoming near hit accident incidents and service requests.
  • Raised current standards by maintaining awareness of standard operating procedures and best practice, reporting issues of non-compliance to Admin / Helpdesk.
  • Utilised expertise in Helpdesk to resolve urgent requests quickly and competently.
  • Safeguard Audit sheets in allocated Folder and input data in Excel Spreadsheet.
  • Safeguard staff contact and medical details sheets, in allocated Folder and input data in Excel staffing records spreadsheet.
  • Updated quantity of products upon request in CSV File on Excel.
  • Efficiently obtained invoice delivery sheets for Manager to collect.
  • Send internal and external emails upon request maintaining professionalism.
  • Scheduled client appointments and request for visitor access pass with security prior to visitation to avoid delays.
  • Managed busy workload through listing tasks to be done from most urgent to least urgent to consistently meet deadlines.

Healthcare Support Worker

ISS (International Service System), (Off To Work Agency)
Nightingale Hospital @ Excel Royal Victoria Dock, LND
03.2020 - 08.2020
  • Maintained general tidiness and cleanliness of clinical areas through disinfecting workspaces, restocking equipment stores to optimise efficiency.
  • Maintained strict confidentiality of information regarding patients.
  • Conducted thorough venue inspections to accurately identify cleaning needs and determine the most appropriate cleaning technique.
  • Managed safety protocol, ensuring proper, cost-effective and safe handling of equipment, chemicals and material usage.
  • Conducted thorough cleaning equipment inspections, identifying damages and arranging immediate repair.
  • Maintained a clean and safe environment, following health and safety guidelines to properly dispose of waste and toxic materials.
  • Employed optimal safety practices with zero complaints, hazards, incidents or lost-time accidents.
  • Efficiently cleared dust and debris from building sites.
  • Managed general day-to-day cleaning duties in to exceptional quality finish.

Nursery Assistant

JBD Nursery Recruitment
London, ENG
04.2018 - 05.2019
  • Assisted children with special needs through 1 to 1 interaction to ensure inclusive learning opportunities.
  • Managed and administered medications and minor first aid treatments according to individual needs.
  • Supported childrens' learning and development through stories, songs, games and structured play, ensuring safety throughout.
  • Created caring bonds with children to ensure their feeling of comfort and safety whilst at Nursery Environment.
  • Observed children in line with learning framework to monitor and record development.
  • Monitored childrens' interactions in group settings to ensure safety and encourage sharing and cooperation to facilitate positive learning experiences.
  • Built positive relationships with parents, communicating comforting daily updates of their child's wellbeing.
  • Managed childrens' behaviour by applying appropriate and effective measures in cases of misbehaviour e.g. having a "Talk Time" to talk about what happened, what went wrong, and what can be improved.
  • Prepared nutritious meals and snacks, adhering to individual dietary and requirements.


Customer Service Representative / Team Member

Dominos Delivery
Norbury, LND, London
06.2017 - 08.2017
  • Accepted and processed cash, cheque, card and mobile payments.
  • Educated customers on promotions to enhance sales.
  • Helped to increase sales from impulse buys through promoting till purchases with every sale.
  • Handled customer food orders via telephone and in store.
  • Attended to any queries and complaints from customers.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Handled food order packaging.
  • Prep pizza toppings and food sides.

Team Member

Pizza Hut Delivery
Norbury, LND, LND
02.2017 - 05.2017
  • Sought out ways to go above and beyond job requirements.
  • Learned all required tasks quickly to maximise performance.
  • Resolved issues quickly to maintain productivity goals.
  • Contributed to team success by completing jobs quickly and accurately.
  • Pursued learning opportunities to advance knowledge as senior team member.
  • Processed orders quickly and accurately to meet 3-minute timeframe targets.
  • Accepted and processed cash, cheque, card and mobile payments.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Educated customers on promotions to enhance sales.
  • Helped to increase sales from impulse buys through promoting till purchases with every sale.


Children's Entertainer and Event Caterer

Tee & Kay Entertainment
London, LND
11.2015 - 03.2016
  • Performed stand-up comedy routines and providing opportunities for audience participation.
  • Managed stress, stage fright and time limits effectively.
  • Organized party games and interacted with children playing games voted by children and winning prizes.
  • Catering and Food runner duties was also provided in parties on request.

Education

NPPV Level 3 & Security Check (SC) -

MET Police
04.2023 -

BSc (Hons) Psychology with Neuroscience - Psychology

Middlesex University
London, ENG
09.2019 - 05.2022

BTEC Level 3 National Extended Diploma in Applied Science - Science

St Francis Xavier Sixth Form College
London, ENG
05.2018

NOCN Level 3 in Religious Education - Religious Studies

St Francis Xavier Sixth Form College
London, ENG
05.2018

GCSE -

St Francis Xavier Sixth Form College
London, ENG
12.2016

Skills

  • Microsoft Office
  • Organization
  • Detail-oriented and Conscientious
  • Problem Resolution and Critical Thinking
  • Flexible
  • Emotional Intelligence
  • Effective communicator
  • Exceptional customer care
  • Excellent time and schedule management
  • Interpersonal skills
  • NPPV Level 3 & Security Check (SC)

Timeline

Resource Planner (MET Police)

Atalian Servest/OCS
11.2023 - Current

NPPV Level 3 & Security Check (SC) -

MET Police
04.2023 -

Contract Support (MET Police)

Atalian Servest
01.2023 - 10.2023

Occupational Therapy Assistant

Active Care Group - Holybourne Hospital
08.2022 - 01.2023

Administrator Receptionist

The Huntercombe Group
06.2021 - 07.2022

Nursery Assistant

Evolve Within Recruitment
05.2021 - 01.2022

Administrator / Help Desk

ISS (International Service System), (Off To Work Agency)
01.2021 - 04.2021

Healthcare Support Worker

ISS (International Service System), (Off To Work Agency)
03.2020 - 08.2020

BSc (Hons) Psychology with Neuroscience - Psychology

Middlesex University
09.2019 - 05.2022

Hospitality Team Member

Off To Work Agency
06.2018 - 10.2022

Nursery Assistant

JBD Nursery Recruitment
04.2018 - 05.2019

Customer Service Representative / Team Member

Dominos Delivery
06.2017 - 08.2017

Team Member

Pizza Hut Delivery
02.2017 - 05.2017

Children's Entertainer and Event Caterer

Tee & Kay Entertainment
11.2015 - 03.2016

BTEC Level 3 National Extended Diploma in Applied Science - Science

St Francis Xavier Sixth Form College

NOCN Level 3 in Religious Education - Religious Studies

St Francis Xavier Sixth Form College

GCSE -

St Francis Xavier Sixth Form College

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