Deborah Albrow
Bangor,Ards and North Down
Summary
Customer-oriented Pharmacy Technician bringing 20 years of experience and strong background in Community pharmacy. Expert in accurately dispensing prescription orders, maintaining confidential records and supporting quality improvement and pharmacy procedure changes. Reliable individual with desire to provide practical support in busy pharmacy settings. Works thoroughly and attentively to complete tasks to specification. Committed to building knowledge and skills for increased capabilities and responsibilities.
Compassionate Complementary Therapist, providing outstanding customer care with exceptional Reflexology abilities for bespoke, reliable holistic provisions. Using exceptional communication and attentive listening abilities to ascertain client needs, working effectively to meet them through Reflexology treatments.
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
7
7
years of professional experience
Work History
Pharmacy technician
Boots the Chemist
Bangor, Ards and North Down
08.2023 - Current
- Educated patients in monitoring and maintaining good health.
- Answered questions and offered advice to inform patients regarding prescription orders.
- Monitored inventory and purchased orders to maintain consistent stock.
- Printed prescription labels with accurate patient, contents and dosage advice.
- Collected co-payments or full payments from customers.
- Priced and labelled medications with high accuracy.
- Secured drugs against loss, tampering and misuse following correct protocols.
- Priced medications, prepared billing information and facilitated transactions for non-prescription medicines.
- Offered best-possible medical advice to customers to improve health conditions.
- Answered questions and helped pharmacy customers locate desired items.
- Maintained detailed patient records with lists of medications and key personal details.
- Stored drugs in line with temperature and security requirements.
- Counted pills, labeled bottles and compounded medications before dispensing prescriptions.
- Communicated with prescribers to verify medication dosages, repeat prescription authorisation and patient information.
- Minimised wastage by tracking stock dates.
- Cleaned equipment and containers between use to avoid cross-contamination.
Pharmacy technician
Clear Pharmacy
Bangor, Ards and North Down
11.2022 - 08.2023
Pharmacy technician
The Market Surgery
Aylsham, Norfolk
07.2022 - 09.2022
Reflexologist
self employed
Norwich, Norfolk
07.2017 - 03.2022
- Thoroughly assessed clients, establishing medical conditions, allergies and personalised needs to ensure compliant working practices.
- Protected patients and team members with strict sanitation and infection-control procedures.
- Conducted research into traditional and complementary medicines and emerging treatments.
- Recorded patient health data, medical history and treatments in electronic health record system.
- Collaborated with clients to effectively ascertain treatment needs, determining best holistic practices to meet them.
- Developed and implemented treatment plans for physical, mental and psychosocial ailments.
- Prepared presentations and scholarly articles related to research findings and healthcare advancements.
- Offered faultless customer care through exceptional interpersonal skills, attentive listening and attention to detail throughout [Type] treatments.
- Ensured safe working practices during Reflexology treatments through following AOR guidance.
- Monitored patient wellness and advocated for needs to verify proper treatments.
- Delivered outstanding hygiene and cleanliness standards in all treatment areas for best-possible safety and sanitation.
- Educated patients in health, nutrition and lifestyle choices to support general health.
- Protected patient privacy and healthcare rights with adherence to related protocols.
- Adapted techniques and procedures to address individual needs, abilities or prevailing conditions.
- Examined patients to evaluate and address reported symptoms.
- Evaluated and documented patient progress through treatment plans.
Education
Bachelor of Science - Pharmacy
09/1989 - 07/1992
NVQ Level 3 - Reflexology
09/2016 - 07/2017
Skills
- Regulatory compliance
- Clear communication
- Data entry
- Meticulous attention to detail
- Manual and automated medication dispensing
- Multi-tasking
- Dispensary management
- Interpersonal communication
- Health information
- Pharmacy and customer record management
- Patient-centred care
- Team collaboration
- Patient confidentiality
- Customer-focused
- Communication skills
- Time management
Affiliations
- Yoga
- Choir
- Volunteer at North Down Athletics
- Previous Volunteer as a Reflexologist at Therapies for Unpaid Carers
Timeline
Pharmacy technician - Boots the Chemist
08.2023 - Current
Pharmacy technician - Clear Pharmacy
11.2022 - 08.2023
Pharmacy technician - The Market Surgery
07.2022 - 09.2022
Reflexologist - self employed
07.2017 - 03.2022
University of Manchester - Bachelor of Science, Pharmacy
09/1989 - 07/1992
Jackie Hamilton School of Therapies - NVQ Level 3, Reflexology
09/2016 - 07/2017
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