Deborah Aboh Koidjo
Harrow,United Kingdom
Summary
Dedicated professional with expertise in early childhood education and childcare. Demonstrates exceptional attention to detail and empathetic communication skills, ensuring a nurturing environment for children. Proficient in housekeeping, tutoring, and complaint handling, contributing to a well-rounded skill set. Committed to fostering positive developmental outcomes and seeking opportunities to further enhance educational practices.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Customer experience leader
SMASH Operations Ltd
City of London, England
02.2024 - Current
- Created an effective system for tracking and responding to customer enquiries.
- Improved customer satisfaction by implementing innovative solutions to common complaints.
- Fostered strong relationships with clients resulting in increased brand loyalty and repeat business.
- Managed escalated issues with high-level professionalism, ensuring customer satisfaction.
Babysitter
A Family
London, UK
01.2023 - 02.2024
- Cared for children and completed associated household tasks with professionalism and efficiency.
- Ensured children were put to bed promptly after bath and bottle, to exact times specified by parents.
- Maintained clean, safe play environments, ensuring first-class child safety, security and wellbeing.
- Planned and guided age-appropriate tasks, including reading, crafts, baking and games.
Customer Care Assistant
McDonald's
London, UK
06.2022 - 02.2024
- Provided effective and efficient order status updates to clients, utilising software to track orders and determine delivery times.
- Efficiently managed client questions via 24/7 support hotline, social media, live chat, maintaining high positive customer survey results.
- Prepared regular customer feedback reports to enable precise tracking of customer service performance.
- Maximised departmental efficiencies by creating and constantly updating customer records in software.
Education
GCSEs - Science
Harrow College
London, ENG 09.2022 - 06.2023
BTEC Level 3 - Applied Science
Harrow College
London 09.2023 -
Skills
- Attention to detail
- Childcare
- Early childhood education
- Housekeeping
- Tutoring
- Complaint handling
- Empathetic communication
Languages
French
Native
English
Intermediate (B1)
Timeline
Customer experience leader
SMASH Operations Ltd
02.2024 - Current
BTEC Level 3 - Applied Science
Harrow College
09.2023 -
Babysitter
A Family
01.2023 - 02.2024
GCSEs - Science
Harrow College
09.2022 - 06.2023
Customer Care Assistant
McDonald's
06.2022 - 02.2024
Similar Profiles
Kshitij ChaudharyKshitij Chaudhary
Panel Beater and Spray Painter at MBA SMASH REPAIRSPanel Beater and Spray Painter at MBA SMASH REPAIRS
Davonne GrantDavonne Grant
Cook/Trainer at Smash BurgerCook/Trainer at Smash Burger
Stuart HumphrysStuart Humphrys
Skilled Laborer/fitter at Speciale Smash RepairsSkilled Laborer/fitter at Speciale Smash Repairs
FLORIN PADUREANFLORIN PADUREAN
Freelance site engineer at -Freelance site engineer at -
Janvi PatelJanvi Patel
Waitress at RestaurantWaitress at Restaurant