Deborah Abdul
Nuneaton,Warwickshire
Summary
A highly driven analyst with proven expertise in bridging the gap between business goals and technology solutions. Proficient in requirement gathering, system optimization, and process improvement. Skilled in stakeholder communication and demonstrating exceptional analytical data skills by managing the process from an idea to implementation and producing successful smooth-running projects
Overview
12
12
years of professional experience
1
1
Certification
Work History
HRIS Analyst
Serco
Solihull
01.2025 - Current
- Support the project changes while assisting the HRIS change team in implementing and managing BAU.
- Identify processes that require improvement and outline appropriate change solutions.
- Critical thinking to solve problems, access systems, and provide solutions.
- Supported the HRIS team and collaborated with software developers on incident management.
- Conducted System Integration Testing (SIT) of the change implemented end-to-end in an agile environment.
- Monitor the performance of the MyHR and Absence Manager systems and provide appropriate solution
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Global IT Business Analyst - FTC
Serco
Solihull
10.2023 - 12.2024
- Model and manage elements of systems design, including wireframes, business rules, data migration rules and other detailed deliverables.
- Liaised with regional Change Lead and HRIS manger to identify key areas of change within business to improve product globally.
- Designed and developed reports using SQL script to consistently achieve targets in line with IT strategy.
- Using As Is-To Be business process model to improve global business processes.
- Worked closely with global stakeholder to help analyse and process results ,QA assessments and raising incident reports to maintain smooth project delivery.
- Wrote functional and non-functional specifications (User Stories) for proposed change globally.
Business Analyst
Pawsix Inc
10.2021 - 10.2023
- Elicited requirements by conducting interviews with key business owners to collect information on processes and user requirements.
- Participated in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training
- Collaborate with product owner to manage user story backlog and prioritize user stories for each release.
- Facilitated sprint planning and daily stand-ups with Agile teams to align business and customer needs.
- Liaised with clients and agents to implement claims operation process. This new process reduced claims handling time by 60%.
- Actively worked with cross-functional teams in analysing technical business requirement into user stories on agile projects.
Business Analyst
Auto ragon
01.2020 - 10.2021
- Conducted interviews with key business users to collect information on processes and user requirements.
- Collaborated with business owners to drive process improvement decisions.
- Produced written documentation, and visual presentations to report data to influence key stakeholders.
- Performed research to understand departmental and organisational needs, using findings to create tailored solutions.
- Collaborated with management and external stakeholders to identify and implement changes to systems and processes to increase performance.
Project Officer
Auto ragon
, Warwickshire
02.2018 - 12.2019
- Generated report update to clients and team members for planning and budgeting projects.
- Managed and updated project databases.
- Maintained costs, inventory and project accomplishment while ensuring success of project.
- Enhanced increased performance through partnering and managing project productivity with freelance contractors
- Ensuring high quality performance standards by freelance contractors on quality control.
- Assisted senior project team members throughout project duration by producing weekly reports to improve and managed executive decision making.
- Organized appointments maintained and monitor project calendar.
Client Service Specialist
City Fleet
Aberdeen
12.2013 - 01.2018
- Opened and set up new accounts for partners and customers for both private and commercial fleet.
- Escalated queries to relevant individuals or departments and Managed 50 high quality inbound and outbound calls per day.
- Assisted team members to provide back-up for other customer queries and provided training.
- Interacted with fleet drivers and customers to ensure both parties are in
understanding. - Upheld security, privacy and data protection requirement.
- Maximised partners and customer satisfaction by resolving and escalating any services issues promptly.
- Inputting all call data according to company regulation thereby increasing data accuracy by 10%.
- Routing calls to appropriate departments.
Data Administrator
Coventry University
Coventry
09.2012 - 05.2013
- Supporting staff with daily IT operations through upgrading software and configuring pc.
- Maintain virtual servers (VDE) and desktops.
- Manage and maintain user credentials.
- Executing both 1st and 2nd Line support.
- Manage ticket triaging.
- Monitoring network and server performance.
- Recovering lost file and backing up of data.
- Established support for mobile device (blackberry).
- NEC phone system and creating active directory user.
- Administering group policy and maintaining network printers and scanner.
Education
Master of Science - Management Information System
Coventry University
Bachelor of Science - Computer Science
Covenant University
Skills
- MS Visio
- SDLC
- Stakeholders relation
- Requirement elicitation
- Statistical analysis
- Excellent communication
- Agile methodologies
- Confluence
- Business analysis
- Process mapping
- Jira
- Salesforce
- SAP HCM
- SQL Script
Certification
SAP SuccessFactors Platform Administration
SAP SuccessFactors Employee Central Core Administration
SAP SuccessFactors Onboarding Administration
SAP SuccessFactors Onboarding 1.0 Administration
SAP SuccessFactors Employee Central Position Management
SAP SuccessFactors Employee Central Payroll
Timeline
HRIS Analyst
Serco
01.2025 - Current
Global IT Business Analyst - FTC
Serco
10.2023 - 12.2024
Business Analyst
Pawsix Inc
10.2021 - 10.2023
Business Analyst
Auto ragon
01.2020 - 10.2021
Project Officer
Auto ragon
02.2018 - 12.2019
Client Service Specialist
City Fleet
12.2013 - 01.2018
Data Administrator
Coventry University
09.2012 - 05.2013
SAP SuccessFactors Platform Administration
SAP SuccessFactors Employee Central Core Administration
SAP SuccessFactors Onboarding Administration
SAP SuccessFactors Onboarding 1.0 Administration
SAP SuccessFactors Employee Central Position Management
SAP SuccessFactors Employee Central Payroll
Master of Science - Management Information System
Coventry University
Bachelor of Science - Computer Science
Covenant University
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