Hi, I’m
Deborah Abdul
Nuneaton,Warwickshire
Summary
Highly-effective Business Analyst committed to delivering impactful operational change projects. Skilled at developing conceptualize solutions to business needs and demonstrating exceptional analytical skills by managing the process from an idea to implementation and produce successful smooth-running projects.
Overview
11
years of professional experience
Work History
Pawsix Inc
Business Analyst
10.2021 - Current
Job overview
- Liaised with stakeholders to develop and recommend solutions for project specifications.
- Collaborate with product owner to manage user story backlog and prioritize user stories for each release.
- Facilitated sprint planning, review,
retrospectives, and daily stand-ups with the Agile
team to align business and customer needs. - Liaised with clients and agents in the pet insurance field to implement claims and operation process.
- Partnered with cross-functional teams in analysing technical business requirement into user stories on agile projects.
Auto ragon
Business Analyst
05.2019 - 10.2021
Job overview
- Conducted interviews with key business users to collect information on processes and user requirements.
- Collaborated with business owners to drive process improvement decisions.
- Produced written documentation, and visual presentations to report data to influence key stakeholders.
- Performed research to understand departmental and organisational needs, using findings to create tailored solutions.
- Collaborated with management and external stakeholders to identify and implement changes to systems and processes to increase performance.
Auto ragon, Warwickshire
Project Officer
02.2018 - 06.2019
Job overview
- Generated reports update to clients and team members for planning and budgeting projects
- Managed and updated project databases
- Illustrate and proposed projects and maintained costs, inventory and project accomplishment while ensuring success of project
- Enhanced increased performance through partnering and managing project productivity with freelance contractors
- Ensuring high quality performance standards by freelance contractors on quality control.
- Assisted senior project team members throughout project duration by producing weekly reports to improve and managed executive decision making
- Organized appointments maintained and monitor project calendar.
Coventry UniversityCoventry
Data Administrator
09.2012 - 05.2013
Job overview
- Supporting staff with daily IT operations through, upgrading software, and configuring pc.
- Maintain virtual servers (VDE) and desktops.
- Using active directory to manage and maintain user credentials.
- Executing both 1st and 2nd Line support.
- Manage call logging.
- Monitoring network and server performance.
- Recovering lost file and backing up of data
- Provide support for mobile device (blackberry).
- NEC phone system and creating active directory user
- Administering group policy and maintaining network printers and scanner.
Education
Coventry University
MSc from Management Information System
2012
Covenant University
Bsc from Computer Science
2010
Skills
- Microsoft (word, excel, outlook, PowerPoint)
- Business analysis
- Stakeholders relation
- Requirement document
- Statistical analysis
- Power BI
- Commuication
- Scrum
- Confluence
- Business analysis
- Process mapping
- Jira
- Requirement gathering
Timeline
Business Analyst
Pawsix Inc
10.2021 - Current
Business Analyst
Auto ragon
05.2019 - 10.2021
Project Officer
Auto ragon
02.2018 - 06.2019
Data Administrator
Coventry University
09.2012 - 05.2013
Coventry University
MSc from Management Information System
Covenant University
Bsc from Computer Science
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