Debora Veloso
Bournemouth,Dorset
Summary
Dedicated professional with a strong focus on finance management and recruitment practices, demonstrating reliable follow-through and service orientation. Proven leadership skills in staff mentoring and management, ensuring health and safety compliance while fostering a culture of initiative taking. Excellent communication abilities paired with time efficiency drive successful outcomes in diverse environments.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Assistant manager
Mitchells & Butlers
Eastleigh, Hampshire
11.2025 - Current
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Provided support to manager during audits, ensuring accurate reports.
- Increased staff productivity by providing comprehensive training programmes.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Assisted in recruitment process to build an effective workforce.
- Improved customer service by implementing new procedures and protocols.
- Streamlined store operations with efficient scheduling.
Assistant Manager
Mitchells & Butlers
Frimley, Surrey
02.2023 - 11.2025
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Monitored sales performance regularly adjusting strategies as required.
- Streamlined store operations with efficient scheduling.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Assisted in recruitment process to build an effective workforce.
- Created a positive work environment, resulting in higher employee morale.
Duty manager
Whitbread
Camberley, Surrey
09.2018 - 01.2023
- Managed front-of-house operations to maintain a high level of service.
- Streamlined workflow processes, enhancing overall efficiency of the establishment.
- Handled complaints professionally, leading to improved customer retention rates.
- Supported marketing campaigns, increasing brand visibility within the local community.
- Handled cash transactions accurately for financial integrity.
- Delivered excellent customer service through effective communication skills.
- Ensured customer satisfaction with prompt problem resolution.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Handled guest complaints to protect brand reputation.
- Stored cash floats and delivered secure banking procedures.
Education
Bachelor in Tourism and Hotel Management -
Unopar
Londrina- Brazil 01.2008 - 01.2011
Skills
- Reliable follow-through
- Finance management
- Recruitment and hiring practices
- Service orientation
- Staff mentoring
- Staff management
- Excellent communication
- Time efficiency
- Initiative taking
- Health and Safety Compliance
- Leadership skills
Languages
Portuguese
Native
English
Fluent
References
References available upon request.
Timeline
Assistant manager
Mitchells & Butlers
11.2025 - Current
Assistant Manager
Mitchells & Butlers
02.2023 - 11.2025
Duty manager
Whitbread
09.2018 - 01.2023
Bachelor in Tourism and Hotel Management -
Unopar
01.2008 - 01.2011