Debora Tweneboah

• Driving strategic customer success and adoption for AI-powered automation solutions in across sectors.
• Lead enterprise accounts across EMEA with a focus on leveraging AI to transform business processes, improve operational agility, and accelerate digital transformation.
• Achieved 85% utilization and 100% renewal rates within first six months by embedding AI-centric adoption frameworks and proactive engagement models.
• Partner closely with C-suite stakeholders to align AI automation roadmaps with corporate strategy and deliver measurable ROI.
• Champion AI integration initiatives to automate customer workflows, reduce operational costs, and enhance predictive insights across client portfolios.
• Spearhead cross-functional teams to implement scalable customer success platforms, driving data-driven decision-making and personalized customer journeys.
• Design and deliver executive-level AI enablement programs that elevate client capabilities and foster innovation culture.
• Created an inter departmental framework & engagement model to increase visibility and cohesion
• Established metrics for assessing the effectiveness of all customer success initiatives. (intiatives inflight)

• Led global customer success team supporting multi-million-dollar transformation consulting projects and cloud-based SaaS tools across EMEA, Americas, and APAC.
• Acted as strategic advisor to C-suite clients, spearheading initiatives that drove operational efficiency and revenue growth.
• Directed team of 6 managers, delivering 25% YoY ARR growth through targeted upsell and cross-sell strategies.
• Drove 41% increase in NPS by instituting customer-centric processes and advocacy programs.
• Orchestrated procurement and deployment of AI-powered success platforms (Planhat, Pendo), doubling engagement tracking effectiveness.
• Led 'AI in Customer Success' innovation initiative, integrating advanced analytics and automation to streamline workflows and predict churn risk.
• Received Next Gen Department Leader Award for outstanding leadership and business impact.

Company Overview: Fintech/Payments

• Managed end-to-end delivery and adoption of SaaS fintech solutions for enterprise clients, driving client onboarding, retention, and agile delivery.
• Developed and implemented customer health scorecards and churn mitigation strategies, improving retention by 20%.
• Led pilot programs capturing customer feedback to influence product roadmap and increase adoption rates
• Pioneered implementation of CRM software across organisation, enhancing information tracking capabilities.

Company Overview: Martech

• Built customer success function from ground up in a high-growth SaaS startup, driving global client relationships and adoption strategies.
• Established scalable success frameworks that increased product adoption and customer advocacy across international markets.

Company Overview: Legal Solutions

• Managed client onboarding and support for Newsdesk legal research tool, improving client satisfaction and identifying upsell opportunities increasing profits through renewals & upsells by 10%.