Debora Carrara
Basingstoke,UK
Summary
Highly motivated and focused person with 20 years experience in food and drink service industry. I am a polite, reliable and enthusiastic individual. I hold good communication skills, that allow me to communicate with all kind of customers. I am a good team player as well as I am able to work unsupervised.
Energetic and friendly individual with excellent communication and interpersonal skills. Eager to apply learned skills in practical settings and develop new knowledge from team. Seeking to gain deeper understanding of industry and seize opportunities for career progression.
Overview
25
25
years of professional experience
12
12
years of post-secondary education
Work history
C&B Assistant
Audleys Wood Hotel
Basingstoke, UK
2022.04 - 2025.06
- My aim is to offer the highest quality of guest service to make them feel welcome and to make them enjoy their special day, whatever occasion they are celebrating, Friendly, smiley, natural, positive and proactive attitude all the times.
F&B Assistant(25 hours)- Receptionist(15 hours)
Bailbrook House Hotel
Bath, UK
2021.11 - 2022.03
- My aim, in both departments, is to offer the highest quality of guest service, to make them feel welcome and like they are in their own home with a friendly, natural, positive and proactive attitude.
Support Worker
Seeability
Tadley, UK
2021.05 - 2021.11
- Provide excellent and person centred support and assistance to people with learning and physical disabilities, sensory impairment. Helping them to live as independently as possible and to improve the quality of their everyday life.
Senior Bar and Lounge Assistant
Tylney Hall Hotel
Hook, UK
2019.09 - 2021.05
- My aim is to provide the highest quality of guest service and to exceed guest expectations, ensure their complete satisfaction, maximize repeat custom and maintain high quality standards.
Customer Service Assistant
Boswells Coffee Co. Ltd
Yate
2018.10 - 2019.09
- Serving the customers in the most polite and friendly manner satisfying all their requests, keep all the tables and the area always clean, helping wherever is required.
Owner
Bar Sunrise
Finale Ligure
2008.04 - 2018.06
- Serving all kind of customers, answering all their questions and meeting all their requests, delivering a successful general management and growing sales, launching and building a presence on social media especially in the most crowded period.
Customer Service Agent
Orio al Serio Airport
Orio al Serio
2007.02 - 2007.08
- Confident, resourceful, passionate about delivering awesome customer service. Part of a front-line team who meet greet and problem-solve to ensure customers have an amazing journey through the terminal. I am able to remain calm under pressure and I handle any situation with confidence, ease and efficiency.
Waitress
Villa Delizia
Mornico al Serio
2001.07 - 2007.01
- General waitressing duties such as serving customers in the most friendly and polite manners and maintaining overall cleanliness.
Waitress
Hotel Bergamo
Miramare di Rmini
2000.07 - 2000.08
- General waitressing duties such as serving customers in the most friendly and polite manners and maintaining overall cleanliness.
Education
BA equivalent - Modern Languages and Literature
University of Bergamo
Bergamo, Italy 2000.01 - 2006.01
check-in agent at the airport or in a travel agency
Brescia, Italy 2006.10 - 2007.03
High school Diploma - Languages studies
Liceo Linguistico G. Falcone
1996.01 - 2001.01
B2.2 - Spanish Language
Cervantes Institute
London 2025.01 - 2025.05
Skills
- Customer service
- Communication skills
- Organisational skills
- Problem solving
- Ability to work under pressure
- Catering industry skills
- Hospitality industry skills
- Barista skills
Custom
- Travelling
- Reading
Languages
English
Fluent
Italian
Native
Spanish
Upper intermediate
French
Elementary
German
Elementary
Affiliations
- Love doing Jigsaw puzzle, reading and sewing by machine.
Timeline
B2.2 - Spanish Language
Cervantes Institute
2025.01 - 2025.05
C&B Assistant
Audleys Wood Hotel
2022.04 - 2025.06
F&B Assistant(25 hours)- Receptionist(15 hours)
Bailbrook House Hotel
2021.11 - 2022.03
Support Worker
Seeability
2021.05 - 2021.11
Senior Bar and Lounge Assistant
Tylney Hall Hotel
2019.09 - 2021.05
Customer Service Assistant
Boswells Coffee Co. Ltd
2018.10 - 2019.09
Owner
Bar Sunrise
2008.04 - 2018.06
Customer Service Agent
Orio al Serio Airport
2007.02 - 2007.08
check-in agent at the airport or in a travel agency
2006.10 - 2007.03
Waitress
Villa Delizia
2001.07 - 2007.01
Waitress
Hotel Bergamo
2000.07 - 2000.08
BA equivalent - Modern Languages and Literature
University of Bergamo
2000.01 - 2006.01
High school Diploma - Languages studies
Liceo Linguistico G. Falcone
1996.01 - 2001.01