Summary
Overview
Work history
Education
Skills
Websites
Certification
Accomplishments
Timeline
Generic

DEBNATH TEWARI

Birmingham,UK

Summary

Accomplished IT professional with extensive expertise in data centre operations, vendor management, and financial budgeting. Proficient in cloud computing platforms such as Azure and AWS, with a strong foundation in ITIL frameworks and service delivery. Demonstrates exceptional skills in team leadership, agile project management using Jira, and technical support across various platforms, including ServiceNow and BMC Remedy. Adept at managing infrastructure assets and implementing standard operating procedures to enhance operational efficiency. Committed to advancing IT infrastructure strategy while maintaining cybersecurity awareness.

Self-disciplined professional with ample experience in IT, customer service and technical support. Adept in troubleshooting, diagnosing and designing computer systems to customise client needs. Eager to enhance skills and achieve growth in organisation.

Overview

14
14
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Infrastructure Technology Specialist

Cognizant Technology Solutions
Birmingham, UK
03.2019 - 07.2025
  • Led the successful operations of client data centre environments, ensuring a seamless integration of services and maintaining operational continuity through proactive monitoring and management.
  • Provided regular performance reports while effectively managing the work of DC Engineers and third-party suppliers to ensure adherence to service level agreements and quality standards.
  • Ensured Data Centres were upheld to a high visual and operational standard by creating, implementing, and refining standard operating procedures (SOPs) relevant to each location.
  • Took full responsibility for managing financial budgeting for all on-premises hosted services, which included overseeing site-level procurement and re-evaluating vendor contracts to optimise costs.
  • Developed and implemented comprehensive site risk management strategies. Maintained accurate infrastructure asset management and lifecycle reports for all data centre and associated infrastructure assets.
  • Executed complex technical tasks requiring advanced IT infrastructure knowledge, including leading on-premises to cloud (Azure) migrations and deploying new hardware and software.
  • Administered Azure AD, Intune, and Microsoft 365 environments, providing expert support for mobile device management and ensuring robust security and compliance.
  • Instituted cybersecurity measures for protection against potential threats.
  • Conducted comprehensive IT audits to ensure security compliance.
  • Collaborated on technology strategy planning, aligning IT with business goals.

Technical Lead (Desktop Support)

Cognizant Technology Solutions
, India
03.2016 - 03.2019
  • Acted as the Tower Lead for Remote Desktop Support, Field Support, and Vendor Management.
  • Managed vendor relationships, resource allocation, invoicing, and billing processes.
  • Led large project teams in the analysis, design, and implementation of complex infrastructure solutions.
  • Coordinated the maintenance of network servers, desktop computers, routers, and switches.

Desktop System Engineer

Tata Consultancy Services (TCS)
Kolkata, India
07.2011 - 03.2016
  • Managed Desktop/Laptop Troubleshooting, handled technical escalations, and supervised a team of engineers.
  • Enhanced supply chain efficiency by maintaining the vendor management information repository.
  • Provided L2/L3 remote and hardware support for service incidents on a 24x7 basis, consistently meeting service levels.
  • Received multiple client commendations for outstanding contributions to project implementation, design, and operational management.

Education

Bachelor of Computer Application (BCA) - First Class Honours

University of Burdwan
India
08.2008 - 04.2011

Skills

  • Data centre operations and maintenance
  • Vendor and supplier management
  • Financial budgeting and procurement
  • Site risk management
  • Strategic planning
  • Standard operating procedures (SOPs)
  • Infrastructure asset management
  • ITIL framework and service delivery
  • Cloud computing (Azure and AWS)
  • Team leadership and reporting
  • Escalation management
  • Technical support
  • ServiceNow administration
  • BMC Remedy usage
  • Active Directory management
  • Azure services
  • Intune deployment
  • SCCM administration
  • VMware virtualisation
  • Citrix management console usage
  • Microsoft BitLocker administration
  • Antivirus management (Symantec)
  • IT infrastructure strategy development
  • Cybersecurity awareness training

Certification

  • ISC2 CC Certified in Cybersecurity
  • AZ-104: Microsoft Azure Administrator
  • AWS Certified: Solutions Architect - Associate
  • ITIL V3.0 Foundation
  • MCSA: Windows Server 2012
  • MD-101: Managing Modern Desktops
  • AZ-900: Microsoft Azure Fundamentals
  • SC-900: Microsoft Security, Compliance, and Identity Fundamentals
  • AI-900: Microsoft Certified: Azure AI Fundamentals

Accomplishments

  • Award for stellar performance and demonstrating the value of Passion for handling BCP for the COVID-19 crisis
  • Employee contribution award from Tata Consultancy Services

Timeline

Infrastructure Technology Specialist

Cognizant Technology Solutions
03.2019 - 07.2025

Technical Lead (Desktop Support)

Cognizant Technology Solutions
03.2016 - 03.2019

Desktop System Engineer

Tata Consultancy Services (TCS)
07.2011 - 03.2016

Bachelor of Computer Application (BCA) - First Class Honours

University of Burdwan
08.2008 - 04.2011

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DEBNATH TEWARI