Debi Kay
Scunthorpe,North Lincolnshire
Summary
Dynamic and results-driven professional with expertise in cross-functional leadership, stakeholder relationship management, and regulatory compliance oversight. Adept at implementing change management strategies, enhancing team performance, and fostering a positive work environment through emotional intelligence and mentoring. Skilled in creative problem solving, conflict resolution techniques, and process improvement to drive business performance and cost-reduction initiatives. Demonstrates proficiency in customer relationship management, decision-making expertise, and influencing stakeholders to achieve organisational goals. Committed to cultivating high-performing teams while ensuring operational excellence and sustainable growth.
Seasoned professional specialising in strategic leadership and operational management. Armed with unique skills in fostering team collaboration, driving revenue growth, and implementing innovative business solutions. Ready to leverage these skills to enhance organisational performance and productivity.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
41
41
years of professional experience
Work history
Senior Manager
Lloyd's Banking Group
Manchester
1992.11 - 2025.07
- Successful 32 year career leading variety of teams from 15 colleagues up to circ 200 colleagues across different areas of both in Mortgages & specialised Bereavement teams.
- Led cross-functional teams to develop and implement strategic initiatives enhancing operational efficiency.
- Mentored junior staff, providing guidance and support in achieving team goals and professional development.
- Developed and maintained strong relationships with key stakeholders, enhancing partnership effectiveness and collaboration.
- Demonstrated positive work environment that encouraged creativity and innovation.
- Managed conflict resolution within teams, ensuring smooth workflow.
- Driven change management initiatives resulting in organisational agility.
- Enhanced team performance with regular coaching and feedback sessions.
- Successfully managed risk assessment procedures by adopting industry best practices.
- Facilitated cross-functional collaboration leading to improved operational efficiency.
- Improved staff productivity through effective workforce management techniques.
- Oversaw compliance with regulatory requirements, ensuring that all processes adhered to industry standards.
- Collaborated with senior leadership to define organisational objectives and align departmental strategies accordingly.
- Streamlined communication processes across departments, fostering culture of transparency and collaboration.
- Led with empowering and empathetic leadership style, leveraging emotional intelligence and proactive communication to defuse conflict.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Represented organisations at seminars, conferences and business events.
- Monitored health and safety measures for guaranteed compliance.
Personal assistant
Special Investigation Branch (Military Police)
Celle, North Germany
1987.01 - 1992.05
- Responsible for producing & maintaining highly sensitive confidential information regarding military disciplinary outcomes with upmost integrity.
- Facilitated communication between departments by drafting and distributing comprehensive reports. Handling up to 100 cases at any one time.
- Managed schedules and appointments, ensuring seamless coordination of daily operations.
- Assisted in preparation of presentations by gathering relevant information and materials.
- Updated company database regularly to maintain accurate records.
- Managed correspondence, reduced response time by ensuring timely replies.
- Received requests for meetings and appointments, updated calendar and organised spaces and materials.
- Kept office spaces organised and workflows streamlined for team success against challenging daily objectives.
- Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.
- Accepted dictation from staff and created professional documents from provided information.
- Maintained confidentiality of documents, ensured secure handling of sensitive information.
Personal assistant
SPACE LTD
Corby, Northamptonshire
1984.08 - 1986.07
- Personal assistant to MD of screen printing firm. Responsible for coordinating their diary along with managing small team of up to 10 admin colleagues.
- Facilitated communication between departments to ensure seamless workflow and project progression.
- Developed and maintained filing systems to enhance document retrieval and organisation efficiency.
- Oversaw administrative tasks and provided training to new staff members on office protocols.
- Liaised with clients and vendors to foster positive relationships and ensure service delivery quality.
- Maintained confidentiality of documents, ensured secure handling of sensitive information.
- Handled purchasing tasks for office supplies, optimised resource utilisation.
- Managed invoice processing tasks accurately and efficiently.
- Updated executive diaries with daily appointments, set reminders, and added key details.
- Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.
Education
Some College (No Degree) - GCSEs
Lodge Park Academy
Corby, Northamptonshire05.1985
Skills
- Cross-functional leadership
- Stakeholder relationship management
- Responsibility to role out & embed change management, including developing continuous improvement culture
- Regulatory/risk compliance
- Conflict resolution techniques
- Emotional intelligence
- Demonstrating & embedding high level of customer service
- Influencing and negotiating
- Team performance optimisation, mentoring and coaching
Affiliations
- Travelled extensively - love to explore new cultures/traditions always taking away something new
- Cooking - whilst no expert , enjoy experimenting with different produce & styles of cooking